Have to renew IP and reset LAN each restart of computer

Posts: 10 · Vonage Forum Associate Joined: Feb 10, 2009 Posts: 10

To get right to the point (and sorry if this is posted incorrectly but I don't know some of what the following information means so I didn't know what forum to list it under.)
Every time I reboot my computer, I have to do two things in order to establish internet connection: First, after diagnosing and repairing, I have to renew my IP address. Then I have to reset my LAN. These both can be done by pressing buttons, ie, I don't have to actually pull out cords, wait 30 secs, etc. Here is the information that I believe it requested for each post, along with some other probably superfluous stuff:

Hardware setup: Charter cable goes through an RCA minidrop amplifier then to modem supplied by Charter, then blue cord goes from the enet port to the blue colored internet port of my Vonage router, then the yellow cord comes out of Port 4 of the yellow colored port of that router and connects to my computer.

Location: Bham, AL (USA)
Charter Digital (Supposed to have been upgraded to 10Mbps)
Internet Modem
Under the WAN icon
Dynamic IP:WAN
Name VWR-11.4.1-r060815-1.00.04-r070401.img
MAC Address 00-1e-58-e0-eb-33 (optional)
Apply ISP DNS and SNTP (not checked)
IP Address 24.158.228.159
Subnet Mask 255.255.255.0
Default Gateway Address 24.158.228.1
DNS 1 24.178.80.36
DNS 2 24.177.176.36

Under the LAN icon
IP Address: 192.168.15.1
Netmask: 255.255.255.0
Host Name: Blank
Domain: Blank

Under the DHCP icon
NAT (Checked) Firewall (Checked)
DHCP Configuration
Enable DHCP Server (Checked) Apply ISP DNS and SNTP (Don't know where this came from-not

on original Copy)

Start IP: 192.168.15.2
End IP: 192.168.15.254
Lease Time: 3600 Seconds
Enable DHCP Relay (Not Checked)
Relay IP:20.0.0.3 (Shaded-not able to be modified unless "Enable DHCP relay checked)
Server and Relay Off (Not checked)
LAN Clients
To add a LAN Client, Enter IP Address and Hostname, then click Apply. (All of these are Not checked

and shaded.
Enter IP Address: . . .
Hostname:
MAC Address:

Static Addresses (These are unchecked and shaded because "Delete" is not checked.)
Delete IP Address Hostname MAC Type
192.168.15.2 MyComputer 00:1d:09:1f:18:f4 Static

Under the Wireless icon
Wireless Setup
Enable AP: (Checked)
SSID: DLinkVWR
Disable SSID Broadcast: (Not Checked)
Channel: 11
802.11 Mode: Mixed
4X: Don't know what the answer is because this is not on original copy.
User Isolation: Not on original copy
QoS Support: Not on original copy
Wireless Security
Select an SSID and its security level:
None (Checked!) WEP 802.1x WPA

Speed test statistics (Was able to do this test via another recommended test on your forums but NOT the EXFO one because it says that my UDP 5060 port and 50000-50100 were not open and I tried to open them but it didn't work.)
---------------------
Download speed: 3022272 bps
Upload speed: 467600 bps
Quality of service: 91 %
Download test type: socket
Upload test type: socket
Maximum download pause: 48 ms
Average download pause: 9 ms
Minimum round trip time to server: 80 ms
Average round trip time to server: 300 ms

VoIP test statistics
--------------------
Jitter: you --> server: 1.0 ms
Jitter: server --> you: 0.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 7
Estimated MOS score: 4.1

And I don't know what category this goes under but thought it would help:(It was in my Dell edocs.)

Intel 825xx 10/100 and Gigabit Network Connection

CAB-200 Dell Media Card Reader with Integrated Bluetooth Module User's Guide

As you can see, my router has no security, which will be my next question on where to go to learn how to do that.

Thank you, thank you, thank you!
[B]

Posts: 816 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 816

Your description on the static adreses was a little confusing, you said:

Static Addresses (These are unchecked and shaded because "Delete" is not checked.)
Delete IP Address Hostname MAC Type
192.168.15.2 MyComputer 00:1d:09:1f:18:f4 Static

Am I correct to assume you have a machine set for a static IP to 192.168.15.2?

If so, change that machine to DHCP (Obtain an IP address automatically)

Posts: 10 · Vonage Forum Associate Joined: Feb 10, 2009 Posts: 10

Sry, the copy version was not clear. Is this more clear?

Static Addresses
Delete (This has a check box in front of it that is NOT checked)
These entries are on the SAME LINE as the "Delete" box and are in the format such that the particular entry was underneath it but I have put it after for clarity.
IP Address (192.168.15.2)
Hostname (MyComputer)
MAC (00:1d:09:1f:18:f4)
Type (Static)

The entry won't let me change the settings without first deleting all of the above information and I suspect/am worried that if I delete the entry it will delete all the information and settings for my whole router. Please tell me further.

Posts: 816 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 816

Do this on your computer:

1. Open Network Connections.

2. Right-click the network card you want to change, and then click Properties.

3. On the Networking tab, click Internet Protocol (TCP/IP).

4. Click Properties to open the Internet Protocol (TCP/IP) Properties dialog box.

5. To use DHCP to automatically assign an address, click Obtain an IP address automatically. Also set the DNS to obtain an address automatically.

Posts: 10 · Vonage Forum Associate Joined: Feb 10, 2009 Posts: 10

Okay. Couple of clarifications:
Opened Network Connections and got this

1. Bluetooth-Disabled

2. Local Area Connection-Status? Network 2; Device name? Intel(R) 82566DC-2 Gigabit Network Connection; Connectivity? Access to Local and Internet; Network Category? Private network; Owner? System

3. National Access-BraodbankAccess-Status? Disconnected; Device Name? Std Modem over Bluetooth link #5. No Connectivity listed

4. Wireless Network Connection-Status? Not connected; Device Name? Broadcom 802.11g Network Adapter

Now, Assuming the settings that you requested were from the only connection that is active on my computer, then here is what I did on the Local Area Connection icon:
I clicked on Properties and then the TCP/IPv4 Properties and it was checked at the Obtain an IP address and DNS server address automatically. When I went into the Advanced Settings, the IP address tab showed that the IP address was DHCP Enabled and the Default gateway was 192.168.15.1 by Auto metric. Under the DNS and WINS tabs, there was nothing in the "in order of use" boxes but the "append primary...", "append Parent...", "Register this ...", "Enable LMHOSTS..." and "NetBIOS "Default" settings were all checked.

The IPv6 settings were also set to have the addresses obtained automatically but the advanced settings had the following:
Under the IP Settings tab, the IP address was Auto config only and the Default gateway had nothing. The Auto Metric tab was checked. The DNS tab had nothing in the upper box but did have the "Append primary...", "Append parent..." and the "Register this connection..." boxes all checked.

I think next post I'll clarify what exact info you need since I'm sure the above is way more than you asked.

Also, is this connection actually the one that the Vonage router is using? I thought this was my computer's internal connection, blah, blah, blah and ....I thought the router network connection was different. I don't think I said that right so if it's a tangent that's not relevent then just don't answer it.

Posts: 816 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 816

OK,

Your question "Also, is this connection actually the one that the Vonage router is using? I thought this was my computer's internal connection"

Your computer connects to the router, and in most cases the computer is set to obtain an address automatically. The DHCP on the router (yours is assigning 192.168.15.2 to 192.168.15.254) gives the IP address out, in order from lowest to highest. After doing so, a lease for the address is give for a period of time.

An alternative is a static IP, where you set the IP address in your computer and it simply takes it. Problems can occur if a computer or router or other device (xbox, etc) has taken an IP address and the DHCP on the router has already leased that IP address. I am thinking this may be your problem.

What is confusing me is that your router shows a machine named "my computer" has taken 192.168.15.2 as a static address. But it appears your computer (I am assuming the same one) is set to get its IP adress via DHCP.

At this point, leave the computer alone, as it seems fine. Go back in to the router and set the starting DHCP address it assigns to 192.168.15.3 This will get rid of any conflict on 192.168.15.2

Posts: 10 · Vonage Forum Associate Joined: Feb 10, 2009 Posts: 10

Tried that and I stilll have the same problem. Anything else?

Posts: 816 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 816

Lets see how you are connected.

On your computer, click on Start, then Run, then typ cmd in the window that says "open"

A DOS typ box will apper.

In this type ipconfig /all

Something like this will come up"

C:\>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : FAMILY
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8169/8110 Family Gigabit
Ethernet NIC
Physical Address. . . . . . . . . : 00-90-F5-3F-8C-8D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.15.6
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DNS Servers . . . . . . . . . . . : 192.168.15.1
Lease Obtained. . . . . . . . . . : Tuesday, February 10, 2009 10:24:39
AM
Lease Expires . . . . . . . . . . : Wednesday, February 11, 2009 10:24:3
9 PM

(You can copy and paste from that window by right clicking the blue title bar at the top of the DOS windows and click edit thenslect all, the right click the blue title bar again and click edit then copy)

Paste in to notepad and save the notepad file.

Re-boot you computer and IF you have your connection problem, repeat the above and past it in to the note pad file, after getting back on to the internet, copy the entire note pad file and paste in a message here.

We can look at the results and maybe determine what is happening.

Posts: 430 · Posted: Tue Feb 10, 2009 7:34 pm Post subject:

How long have you been experiencing this problem? Did you ever have problems with your charter connection prior to using Vonage?

Posts: 10 · Vonage Forum Associate Joined: Feb 10, 2009 Posts: 10

Here are the two configurations, the first being before I rebooted and had an intact internet connection and the second after I rebooted and did NOT have a connection.

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\wleary5>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : MyComputer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-1E-8C-4C-8D-79
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82566DC-2 Gigabit Network Connec
tion
Physical Address. . . . . . . . . : 00-1D-09-1F-18-F4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f89f:a946:6987:95d7%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.15.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, February 10, 2009 3:13:38 PM
Lease Expires . . . . . . . . . . : Tuesday, February 10, 2009 9:13:39 PM
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DNS Servers . . . . . . . . . . . : 192.168.15.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:80d:3788:3f57:f0fc(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::80d:3788:3f57:f0fc%8(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{48641C5A-9ACC-487E-9AA7-7EC8DE00F
CCF}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
___________________________________________________
This is the 2nd configuration:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\wleary5>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : MyComputer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-1E-8C-4C-8D-79
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82566DC-2 Gigabit Network Connec
tion
Physical Address. . . . . . . . . : 00-1D-09-1F-18-F4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f89f:a946:6987:95d7%9(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.149.215(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{7FF5B562-A12F-43DF-BCD1-CDBE0189B
87D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{48641C5A-9ACC-487E-9AA7-7EC8DE00F
CCF}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes