I ordered mine early morning on 6th Feb, but it still does'nt show up on the courier tracking pages, which means it still has'nt left the warehoue. By when should I expect this...I need it badly by tomorrow morning (Feb 10th). Is there anyway to fasten this?
I have aslo called the customer care four times and they have no idea why this is still not showing up.
Send me a PM with your phone number and I can have someone take a look.
In the meantime, if you need the line to make calls, you can download Vonage Talk which will at least let you use your number until the adapter arrives:
Hi, I am having the same problem, apparently Vonage UK are shifting to a new delivery company (City Link) and I keep getting told that they don't use tracking info !! Might explain why my adaptor has been apparently sent out 3 times and just goes misisng.
I am now on my third time of being told "it has already been dispatched" and will be with you tomorrow.
The funniest bit is that I keep getting through to the Toronto call centre and they keep saying they are nipping down the corridor to the shipping centre (which is in Milton Keynes !!).
Hopefully I will have it next week (2 weeks after placing order) and may all the misisng ones will magically appear as well !!
The funniest bit is that when I say I am really not happy with the service they keep offering to put me through to the department who deals with closing accounts , so far though I have resisted despite being sorely tempted.
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†AK and HI residents pay $29.95 shipping.
††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
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