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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
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Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

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A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

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Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

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Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
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In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
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Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
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In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
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I was very
confused about
phone
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In The Forum:
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Topic:
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On Jan 29, 2016 at 01:49:14


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ed56
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PostPosted: Sun Feb 08, 2009 2:55 pm    Post subject: Reply with quote Back to top

A couple of additional things you could try.

I would remove ALL equipment connected to the WISP receiver and simply connect your laptop and see if the problem persists. If it does, you can rule out your network devices (routers, etc) as the problem.

Otherwise add in each component until the problem again presents itself.

WISP works via line of site and can be subject to interference. Double check the direction (your antenna may have been moved) that the WISP antenna needs to be pointed toward and adjust.

The frequencies WISP operates on vary (900mhz, 2.4, 2.5, 5.5-5.8 ghz as I recall), with the 2.4 ghz being the most crowded, this may or may not apply here, but a direct line to the transmitter antenna will negate (overwhelm) most interference. I am willing to bet that there is some utility that measures the signal available. Perhaps you ISP can give you a hand with this.

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eye8urcake
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PostPosted: Sun Feb 08, 2009 6:51 pm    Post subject: Reply with quote Back to top

I did what you suggested last night, after posting the ping information from that hour test I did.

I took out my Vonage portal, my wireless router, unplugged from the network and turned off all my computers and plugged a brand new Ethernet cable into this laptop and directly into the modem thing for the Internet and it still happened. In fact, today, it's the worst it's ever been, so I went ahead and hooked it all back up.

I found out I've missed three phone calls but the Vonage portal never even gets them so they're not even getting here, but the Vonage portal insists I've been physically connected to the Internet the entire time.

Can a shoddy signal cause this kind of loss with nothing ever being physically disconnected to the point any of the equipment REALIZES it's been disconnected?

Michelle
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ed56
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PostPosted: Sun Feb 08, 2009 7:20 pm    Post subject: Reply with quote Back to top

Based on what was said earlier about UDP vs TCP packets, I would guess it is possible.


BTW, a little research on WISP showed:

Signal Fading: Fading of the RF signal
Caused by several factors:
1. Multipath: The transmitted signal arrives at the receiver from different directions, with different path lengths, attenuation and delays. The summed signal at the receiver may result in an attenuated signal.
2. Bad Line of Sight: An optical line of sight exists if an imaginary straight line can connect the antennas on either side of the link. Radio wave clear line of sight exists if a certain area around the optical line of sight (Fresnel zone) is clear of obstacles. A bad line of sight exists if the first Fresnel zone is obscured.
3. Link Budget Calculations (too little signal to start with).
4. Weather conditions (Rain, wind, etc.) At high rain intensity (150 mm/hr that’s 6 inches per hour!), the fading of an RF signal at 2.4 Ghz may reach a maximum of 0.02 dB/Km.
5. Wind may cause fading due to antenna motion.
6. Interference: Interference may be caused by another system on the same frequency range, external noise, or some other co-located system.

Number 6 "could" be your neighbor or not.

Time to call your ISP (again?)

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eye8urcake
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PostPosted: Sun Feb 08, 2009 7:51 pm    Post subject: Reply with quote Back to top

Thank you for that list. I am calling my guy tomorrow to suggest that there is a problem and that I think it resides with my signal, because I've done everything humanly possible to trace a problem within my own machines and network to no avail.

Interestingly, on your list, I see several possibilities for me.

1) My location is in between two towers, or whatever. He had a rough time deciding which one to point me at because of it, and settled upon the one I am aimed for. Perhaps something is up with this.

2) It's a straight line of sight for sure, as there arent any trees or buildings taller than 8 feet or anything at all out here in my neck of the sticks.

3) I will ask about this one.

4) We don't get rain at all here, but we do get some winds sometimes, and though the problems exist when there is no wind, perhaps the wind wobbled it off track and made it so it always **** now.

5) See above, hehe

6) Will ask about the neighbors - something I learned in my research is that what I'm picking up just means they have a wireless setup inside, like I do, not necessarily that theyr'e with the same ISP so I'm not sure.


Thanks again,

Michelle
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ksig
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PostPosted: Mon Feb 09, 2009 11:06 am    Post subject: Reply with quote Back to top

Michelle -

Just got in on this game. I know exactly the equipment you're speaking of because I've done some side work for a guy that has the same setup. Even the white little doo-hicky that you speak of with the ethernet and power. The connectivity they have is outstanding. There are no issues with jitter or clarity on their Vonage lines. Browsing and downloading via iTunes is smooth.

My reason for telling you this is that it seems to me that your WISP receiver is either not mounted correct, has been jolted due to wind or something of that nature, trees/branches are interfering with the line of sight or you are outside of the recommended range to the the nearest tower.

I would get the provider out there and tell them you want it re-mounted to make the connection bearable. If they do this, I think you'll find that your connection is very comparable to good quality DSL.
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eye8urcake
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PostPosted: Mon Feb 09, 2009 11:21 am    Post subject: Reply with quote Back to top

Thank you for that... looking at the receiver, it's not plumb. My husband (who is in construction and has an 'eye' for these things, apparently) says its visibly out of plumb and wanted me to ask if that could be the issue.


Is there any way we can adjust this ourselves? My provider/installer guy lives over 100 miles away one way and getting ahold of him is going to be rough with my phone this bad.


Perhaps I can get another client of his that's a friend to phone him for me and explain what I need.


Thanks,
Michelle
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ed56
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PostPosted: Mon Feb 09, 2009 11:24 am    Post subject: Reply with quote Back to top

ksig's post reminded me of something I experienced at our boat club. We have an amplified wireless set up with an antenna mounted at the top of our flag pole. For about a year we would have intermittent disconnection and poor range - - less than 1200 feet(previous range was almost a mile)

When the system finally failed (no internet via wireless) the member who installed it found that the antenna cable had pulled fully from the connector. In the end it was a poor connection, which finally became a non-connection.

So it COULD be something as simple as a poor connection at the antenna. Again, your ISP should be able to determine the problem easier than you.

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ksig
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PostPosted: Mon Feb 09, 2009 11:30 am    Post subject: Reply with quote Back to top

My assumption would be that you could adjust it yourself if you had a way to monitor the intensity of the signal to the tower you're aimed at. Back in the day, when I first put up DirecTV satellite on my house for t.v., I had this device from radio shack that would tell me the intensity/signal when aiming the device at the right angle, etc. If you call your installer, he might have something similar for detecting the WISP connection.

Just a thought... other than that I don't know enough to say anything more on the adjustments of your base unit.

Good luck - Let us know how it goes, I'm very intrigued now.
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Martijn
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PostPosted: Fri Feb 13, 2009 5:43 am    Post subject: Reply with quote Back to top

On a wireless network the Voip works better (mostly only works good enough) when the sip server address is prioritised on the network. (prior above other connections and bdwidth usage ) Perhaps your ISP can make this possible for a small charge?
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eye8urcake
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PostPosted: Fri Feb 13, 2009 7:07 pm    Post subject: Reply with quote Back to top

Perhaps... if they ever bother sending the tech out. Got ahold of them Monday (and it's a small ISP) and wasn't given a date, or time, or anything, just 'when next someone has to be out there they'll check out your installation'.


I'm really irritated right now, but, going on the assumption that once this is fixed I will be as happy as everybody else who has them seems to be with their setup, I feel like I sort of have to bite the bullet and take their crap.


Thanks for the suggestion,
Michelle
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