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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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todwest
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PostPosted: Fri Feb 06, 2009 1:29 pm    Post subject: Stunning Incompetence Reply with quote Back to top

I signed up for Vonage four days ago. I was tolld at theat time that the modem was being shipped, and that the whole process would take 7-10 days to compete.

They didn't tell me there was a chance that I would be without a telephone for several days.

What Vonage did was port my number from Verizon BEFORE I received the modem, meaning, no phone service as of this morning. Adding insult to injury, I find out today that the modem hasn't even left the warehouse. It would be next week at the earliest before I can make or receive a phone call.

Does this strike anyone as being just a bit problematic?

What Vonage SHOULD be doing is waiting for some sort of confirmation that the customer has the device, before porting the number over. In doing so, Vonage would ensure that a customer porting a number HAS CONTINUOUS PHONE SERVICE. The downtime would only be a for a few minutes, rather than a number of days.

This is a no-brainer, imo.

I have lost faith in this company, and I've ported my phone number back to Verizon.

Vonage clearly doesn't know what it's doing.
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Fri Feb 06, 2009 2:04 pm    Post subject: Reply with quote Back to top

I'm sorry to hear that your initial interaction with Vonage stunk. I, for one, also ported my SBC number and was able to have a live phone throughout the process. It seems like Verizon was able to release the number immediately which really surprises me. Mine took about 25 days to port over so actually I had the opposite problem of having to pay for 2 phones while the porting was taking place.

I think, if you read the posts here, your experience is not the common one, rather it was an unusual situation, IMHO.

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St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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ed56
Vonage Forum Evangelist
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Fri Feb 06, 2009 2:40 pm    Post subject: Reply with quote Back to top

WOW . . .a number porting immediately?

Mine (which was typical at the time) took about 12 days. The only instance of immediate porting I am aware of was from and to a cell phone account (Verizon wireless to AT&T).

Was your Verizon number a cell phone?

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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ksig
Vonage Forum Master
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Joined: Jul 07, 2008
Posts: 183
Location: Illinois

PostPosted: Fri Feb 06, 2009 3:27 pm    Post subject: Reply with quote Back to top

That is craziness. I know that it isn't good for you, being without a phone but for those of us that had to wait quite a while, this is pretty exciting.

Something you could have done, is ran over to wal-mart, best buy, etc. and picked up a V-Portal and told Vonage to credit your account the expense. They could have then done a MAC swap and activated the new adapter and you'd have been up and running.

Nonetheless, your opinion is what matters and you should be on your way back to Verizon.
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Fri Feb 06, 2009 6:18 pm    Post subject: Reply with quote Back to top

While this is a poor customer experience and can happen, it is very rare that a number should port within 7 business days. You should also know the facts and details that happen behind the scenes so that you understand how this could happen.

You sign up for Vonage and request your number to be ported to them. Vonage is only the middleman here and does nothing with your actual phone number that deals with the number transfer request. It is automatically sent from the order processing system to a 3rd party company called STI that is responsible for porting phone numbers. They submit the order to the current phone service provider and to Vonage's partner carrier. Once a date is approved by your current provider, they release the number to Vonage partner carrier and they in return build it into their switch. This is all transparent to Vonage and there isn't much Vonage employee's can do during this time since it all happens outside of Vonage.

It is very odd that your current provider would even process the number transfer request that quickly and be ready to relase a number in a 3 day period of time.

During this time, your order is also sent to a warehouse not run by Vonage, but by the shipping company that stores and ships the devices out. It could take a about 3 days for the order to be complete and ready to ship. Then it could take a few days to reach you depending upon where you are located.
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