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mikebrown Posted:
there, Please
check out -

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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

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Hard Wiring - Installation
Hardwiring in a Rental House
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Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

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diana87 Posted:
You have to use
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and get free
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dconnor Posted:
What is the main
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account? And
which one is the
virtual number?

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How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

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diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

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On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

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beast321 Posted:
I don't know if
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many more
Dreamcast games
are opened up

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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

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PostPosted: Fri Feb 06, 2009 1:29 pm    Post subject: Stunning Incompetence Reply with quote Back to top

I signed up for Vonage four days ago. I was tolld at theat time that the modem was being shipped, and that the whole process would take 7-10 days to compete.

They didn't tell me there was a chance that I would be without a telephone for several days.

What Vonage did was port my number from Verizon BEFORE I received the modem, meaning, no phone service as of this morning. Adding insult to injury, I find out today that the modem hasn't even left the warehouse. It would be next week at the earliest before I can make or receive a phone call.

Does this strike anyone as being just a bit problematic?

What Vonage SHOULD be doing is waiting for some sort of confirmation that the customer has the device, before porting the number over. In doing so, Vonage would ensure that a customer porting a number HAS CONTINUOUS PHONE SERVICE. The downtime would only be a for a few minutes, rather than a number of days.

This is a no-brainer, imo.

I have lost faith in this company, and I've ported my phone number back to Verizon.

Vonage clearly doesn't know what it's doing.
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PostPosted: Fri Feb 06, 2009 2:04 pm    Post subject: Reply with quote Back to top

I'm sorry to hear that your initial interaction with Vonage stunk. I, for one, also ported my SBC number and was able to have a live phone throughout the process. It seems like Verizon was able to release the number immediately which really surprises me. Mine took about 25 days to port over so actually I had the opposite problem of having to pay for 2 phones while the porting was taking place.

I think, if you read the posts here, your experience is not the common one, rather it was an unusual situation, IMHO.

St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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PostPosted: Fri Feb 06, 2009 2:40 pm    Post subject: Reply with quote Back to top

WOW . . .a number porting immediately?

Mine (which was typical at the time) took about 12 days. The only instance of immediate porting I am aware of was from and to a cell phone account (Verizon wireless to AT&T).

Was your Verizon number a cell phone?

Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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PostPosted: Fri Feb 06, 2009 3:27 pm    Post subject: Reply with quote Back to top

That is craziness. I know that it isn't good for you, being without a phone but for those of us that had to wait quite a while, this is pretty exciting.

Something you could have done, is ran over to wal-mart, best buy, etc. and picked up a V-Portal and told Vonage to credit your account the expense. They could have then done a MAC swap and activated the new adapter and you'd have been up and running.

Nonetheless, your opinion is what matters and you should be on your way back to Verizon.
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PostPosted: Fri Feb 06, 2009 6:18 pm    Post subject: Reply with quote Back to top

While this is a poor customer experience and can happen, it is very rare that a number should port within 7 business days. You should also know the facts and details that happen behind the scenes so that you understand how this could happen.

You sign up for Vonage and request your number to be ported to them. Vonage is only the middleman here and does nothing with your actual phone number that deals with the number transfer request. It is automatically sent from the order processing system to a 3rd party company called STI that is responsible for porting phone numbers. They submit the order to the current phone service provider and to Vonage's partner carrier. Once a date is approved by your current provider, they release the number to Vonage partner carrier and they in return build it into their switch. This is all transparent to Vonage and there isn't much Vonage employee's can do during this time since it all happens outside of Vonage.

It is very odd that your current provider would even process the number transfer request that quickly and be ready to relase a number in a 3 day period of time.

During this time, your order is also sent to a warehouse not run by Vonage, but by the shipping company that stores and ships the devices out. It could take a about 3 days for the order to be complete and ready to ship. Then it could take a few days to reach you depending upon where you are located.
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