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Joined: Jan 24, 2009
Posts: 38

PostPosted: Thu Feb 05, 2009 12:18 am    Post subject: WOW! Reply with quote Back to top

Well guys/all - I hope this is not premature but after two months of almost unusable (VOIP) and numerous callsl to tech support to both Vonage and Comcast.


Speed test statistics
---------------------
Download speed: 7185176 bps
Upload speed: 2517680 bps
Quality of service: 81 %
Download test type: socket
Upload test type: socket
Maximum download pause: 102 ms
Average download pause: 3 ms
Minimum round trip time to server: 54 ms
Average round trip time to server: 78 ms

Voip test statistics
--------------------
Jitter: you --> server: 8.5 ms
Jitter: server --> you: 4.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 42
Estimated MOS score: 4.0

It looks like somebody attended to there network QoS - I did receive a call back from Comcast Executive department "it was a follow up"a little late mind you but I suspect they spent several days of really looking into my problem - I posted my final complaint on a customer care feed back form, because tech support went no where and looks like customer care went right up the ladder.

Really I noticed the improvement today while on the phone at some point it was realized "no one was complaining" about my lost conversation.

I have come realize that it can help ones position if they can trouble shoot there problem before placing a complaint without data or at the very least having some idea of where the problem is.

There are some excellent threads here and although I only found this thread today and never had the chance to try the technique out it clearly would help one to isolate "Who has the problem" Vonage or your ISP that is once you eliminated your LAN setup - I don not have the tread (maybe some one will post it here) but here is the important external link for the how to.

http://www.mynetwatchman.com/pckidiot/

I might even keep Comcast because when they called back I was surfing over at www.broadband.com and checking up on ATT DSL Extreme 6.0 as my potential new ISP - Still will have to make a decision by the end of the month but maybe they redeemed themselves "thank you".

Cheers people
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