echo on hello

Posts: 2 · New Forum Member Joined: Feb 03, 2009 Posts: 2

i just got my vonage yesterday and when i call somebody they can hear an echo of themselves saying hello. After the initial hello the rest of the call is loud and clear. i have tried hooking up different phones, different phone lines, and putting the adapter before and after my wrt54gs router in the network chain.

sb4100 cable modem

Speed test statistics
---------------------
Download speed: 6863920 bps
Upload speed: 488832 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 56 ms
Average download pause: 4 ms
Minimum round trip time to server: 24 ms
Average round trip time to server: 33 ms

VoIP test statistics
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Jitter: you --> server: 1.7 ms
Jitter: server --> you: 3.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 8
Estimated MOS score: 4.0

Posts: 72 · Full Forum Member Joined: Apr 27, 2005 Posts: 72

Please call tech support. they can adjust some echo cancellation settings on the vonage device. hopefully that should fix it.