Offered a free month - Does it reinstate disconnect fee?

Posts: 3 · New Forum Member Joined: May 17, 2007 Posts: 3

I've been having some issues with my PAP2 recently and vonage offered a free month of service for my troubles.

I was thinking though, as a 4-5 year customer, I know I wouldn't have to pay any disconnect fee should I decide to discontinue my service. But if a rep offers a free month or a reduced rate, If I accept would that put me back into a situation where canceling my service would incur a disconnect fee?

Posts: 11 · Vonage Forum Associate Joined: Oct 14, 2007 Posts: 11

I have about the same question. I have a business premium with unlimited calls and would like to drop it down to business with 1500 calls a month.

Does doing that start a 2 year commitment all over again. My current 2 year commitment expires next month.

Posts: 72 · Full Forum Member Joined: Apr 27, 2005 Posts: 72

No, it doesnt matter, you can still cancel at any time you want, even though they gave you a month credit. And PAP2 issues could be due to the router in your network, mite be you need to open up the firewall or put DMZ to make it work fine.

Posts: 72 · Full Forum Member Joined: Apr 27, 2005 Posts: 72

About dharvey not sure Confused

Posts: 3 · New Forum Member Joined: Apr 02, 2008 Posts: 3

holler wrote:

About dharvey not sure Confused

Ditto.