Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Second Quarter 2017 Financial Results

Vonage for NetSuite SuiteApp Achieves 'Built for NetSuite' Status

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
biztechy
New Forum Member
New Forum Member


Joined: Jan 31, 2009
Posts: 4

PostPosted: Sat Jan 31, 2009 11:47 am    Post subject: Sudden unexplainable severe drop of QOS Reply with quote Back to top

Hello,
I am new to this forum but an early Voip user and a networking communications engineer by profession. I searched for years for a high quality Voip provider and finally found Vonage a few months ago as the best of them all.

Since I got Vonage I had excellent service! 2 weeks ago the service suddenly became choppy with bi-directional, split second drops/cutoff clicks at approximately 20 second intervals. The service became unusable because the opposite parties could not hear what I was saying. The only remedy: Powering down the VPortal. That lasts for 40 minutes then the problem returns.

I have Verizon FiOS, again, an early adopter - so my setup (which is an early format...) is an Ethernet cable from the Verizon ONT (Optical Network Terminal) to a Router (a D-Link DGL 4100 Gigabit Router) then out to a 16 port Gigabit switch. The Vonage VPortal is cabled directly to the D-Link Router - before the switch. This was always the setup and absolutely nothing changed before the Vonage QOS drop.
I made sure there was nothing wrong with anything in my premises and even changed the router to a new Netgear WGR614V9. And the problem recurred continuously.

I called Vonage tech support and the issue was elevated to the advanced team in New Jersey and they sent me a new VPortal - and the problem still continues, so I placed the Vonage device actually at the headend of the FiOS ethernet feed, before any router, and after it acquires an IP from FiOS - the problem still occurs.

Since I have addressed every aspect on the client side, including testing (using network diagnostic equipment) all elements on my premises - it seems to me that this is a Vonage network issue.

Any comments are welcomed.

Speed test statistics
---------------------
Download speed: 9382512 bps (This is slow...I have 15Mb service...)
Upload speed: 1703808 bps
Quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum download pause: 22 ms
Average download pause: 1 ms
Minimum round trip time to server: 47 ms
Average round trip time to server: 56 ms

Voip test statistics
--------------------
Jitter: you --> server: 0.0 ms
Jitter: server --> you: 3.8 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 28
Estimated MOS score: 4.1
View user's profile Send private message
ksig
Vonage Forum Master
Vonage Forum Master


Joined: Jul 07, 2008
Posts: 183
Location: Illinois

PostPosted: Sat Jan 31, 2009 12:04 pm    Post subject: Reply with quote Back to top

When you put the v portal in the front of the line did you log in to the web interface to ensure qos was enabled? If it is not then changing the setup around is in vain. You really don't need this setup if you can setup qos for Voip on your primary router.
View user's profile Send private message
trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Sat Jan 31, 2009 5:05 pm    Post subject: Reply with quote Back to top

You are hearing a "click" noise? What type of telephone(s) are you using and how do you have them connected? Have you tried a different telephone and/or different method of connecting them?
View user's profile Send private message
ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Sat Jan 31, 2009 5:52 pm    Post subject: Reply with quote Back to top

I know you should not need to do this, but my experience with clicking noises was remidied by lowering the bandwidth settings (bandwidth saver) in the Vonage features page on the Vonage website.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
View user's profile Send private message
biztechy
New Forum Member
New Forum Member


Joined: Jan 31, 2009
Posts: 4

PostPosted: Sun Feb 01, 2009 11:21 am    Post subject: Reply with quote Back to top

I've tried about 4 different phones and replaced the RJ11 cords for each. Same problem with all.
As to the bandwidth saver - I actually thought there may be an issue with that right at the beginning. From the minute I got Vonage, folks on the other end always complained I sounded "too loud". When the Hiccups began (really a better way to describe the click/drops...), I asked some networking techs I know and they suggested dropping the bandwidth. It didn't help...
QoS - good suggestion...Thanks...Tried...No improvement.
View user's profile Send private message
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Sun Feb 01, 2009 1:36 pm    Post subject: Reply with quote Back to top

I can assure you that this is NOT an issue with Vonage's network. If it were, each and every single Vonage user(2.6 million people including myself on multiple lines) would be having this problem.

Since you have already replaced the V-Portal and your router and currently have the V-Portal directly connected to the FIOS connection obtaining your IP, I would say the next step is to monitor your LAN activity.

You said your a network professional. Locate a hub or a switch that can go promiscuous and connect it to the LAN port on the V-Portal(assuming that your set up is still FIOS -> V-Portal WAN). Then connect your router to this hub and also a PC. On the PC connected to the hub run ethereal or wireshark and start sniffing you network while at idle and during phone calls. Look for any packets that are saturating your own LAN.

If after an hour or 2 you don' find anything odd, move the hub in between the FIOS connection and the WAN of the V-Portal. Connect you PC to the hub and start your packet sniffing session again. This time your going to look for something that may look like a DOS attack to your public IP.

I wouldn't have a normal home user go through this but since your a Network Engineer by profession, you may be able to pull this off and locate the culprit.
View user's profile Send private message
Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun Feb 01, 2009 2:30 pm    Post subject: Reply with quote Back to top

VonTechMgr, about two weeks ago there was a firmware update for the V-Portal. Could this new firmware be the cause of his sudden issue? I use the V-Portal myself with the new firmware but I don't have any call quality issues.
View user's profile Send private message
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Sun Feb 01, 2009 2:57 pm    Post subject: Reply with quote Back to top

There is always potential when a new firmware build is deployed that some obscure issue could occur. However, chances are it would be affecting everyone using the same build of firmware. Since the V-Portal is the only device Vonage ships and there are ten's of thousands of them in production, and FIOS is a very popular connection type, I think there would be thousands of customers complaining if they were having audio issues that just started 2 weeks ago.

So while we cannot rule out firmware, it is highly unlikely.
View user's profile Send private message
biztechy
New Forum Member
New Forum Member


Joined: Jan 31, 2009
Posts: 4

PostPosted: Mon Feb 02, 2009 3:49 pm    Post subject: Reply with quote Back to top

VonTechMgr,
Thanks so much for your very thorough reply and I will certainly do try some of your suggestions.
I have a few comments though:
1. There was a firmware roll out exactly around the dates my "hiccups" started and although your comment that many users should have experienced difficulties is, at core, true, there are also huge differences in the ways the Vonage service is implemented at each location. Some have differing cable modems, some have different ISP's, some have different bandwidths so on so on... so it is conceivable that after an upgrade just an unlucky few experience a glitch at a certain code locus. Our team's motto is that a software push should be looked at even if a single user may be affected...
2. As I said, I will try what you advise ( Promi hubs are hard to come by these days...) but can you clarify why should I test the LAN if I completely isolate the VPortal from the LAN and it's elements by just having the FiOS ethernet signal connected directly to the VPortal. All I have is FiOS, the VPortal and a phone. No LAN. And the problem persists. So it's either issues with the FiOS feed (and tests show there are none...), or the VPortal hardware (and Vonage replaced that...) or the phone (and I tried a whole bunch of them...). Problem persists.
View user's profile Send private message
bngdup
Full Forum Member
Full Forum Member


Joined: May 22, 2007
Posts: 41

PostPosted: Mon Feb 02, 2009 5:02 pm    Post subject: Reply with quote Back to top

Honestly there is probably just some congestion on a network segment between your local Verizon node and Vonage's network. ISP's change their network routes all the time which affects ALL traffic, including Vonage. Unfortunately there is little you can do in this situation but it happens.

I formerly worked in Vonage Advanced Tech support and let me tell you that this does happen from time to time. We previously had numerous problems with Comcast and several other regional cable providers who would not route the traffic well bewteen us and them.

The problem with Voip is that you can take all the speedtests you want and still have audio dropouts and it won't be yours or Vonage's fault.

As for the suggestion of getting a hub you would theoretically be able to measure any packet loss or jitter of your Inbound RTP traffic but it really would not help with the outbound. You can play around with the different codecs but it really wont help that much in the case of bad packet loss or network routes. If you are going to change codecs though do not even bother with Medium (G726). This codec is fairly useless as it does not give you any significant bandwidth savings over HIGH (G711) and the quality is not that great either. Use NORMAL (G729) if you want as this will use very little bandwith and still has decent quality.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.34 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum