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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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fildawg
New Forum Member
New Forum Member


Joined: Jan 28, 2009
Posts: 2

PostPosted: Tue Jan 27, 2009 9:03 pm    Post subject: Can't hear in Atlanta Reply with quote Back to top

I've been a Vonage customer for almost 3 years and have always been very happy - until this past week. Now callers cannot hear me either on a call I initiate or receive. This issue appears to be periodic.
Please help!!! I won't go back to BellSouth and don't want any more services than I already have from Comcast - it's craptastic.

Details:

1 - Atlanta, GA
2 - Comcast cable (ugh!)
3 - DL speed: 20680 kbps; UL speed: 1835 kbps
4 - Motorola SurfRider Cable Modem
5 - PAP2 Adapter
6 - Setup Modem --> Linksys WRTG54 Router --> Vonage Adapter
7 - Can't hear caller; caller can't hear me
8 -
Speed test statistics
---------------------
Download speed: 11306528 bps
Upload speed: 2265560 bps
Quality of service: 97 %
Download test type: socket
Upload test type: socket
Maximum download pause: 28 ms
Average download pause: 1 ms
Minimum round trip time to server: 34 ms
Average round trip time to server: 36 ms

Voip test statistics
--------------------
Jitter: you --> server: 1.1 ms
Jitter: server --> you: 0.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 38
Estimated MOS score: 4.2
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fildawg
New Forum Member
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Joined: Jan 28, 2009
Posts: 2

PostPosted: Wed Jan 28, 2009 3:20 pm    Post subject: Solved my own problem :) Reply with quote Back to top

So after a little trial and error, I've discovered the issue was actually with my phones - not phone line. This link has a good description of the problem and solution: FixYa.com
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tv
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 24, 2009
Posts: 38

PostPosted: Thu Jan 29, 2009 3:06 pm    Post subject: Reply with quote Back to top

Your test details are on the "Wish List" of many - I suspect - The Good Old Days - when my Voip service was transparent.

Cheers
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