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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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tv
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 24, 2009
Posts: 38

PostPosted: Tue Jan 27, 2009 6:10 pm    Post subject: QoS - almost unusable Reply with quote Back to top

I have been using Vonage for almost five years and for the past fifteen months have been using Comcast in the ATL area.

Over the past two months my Vonage service has been the pits as it has become unusable more ofter then not from this location.

I am posting my Test Results for my 6-10 Mbit service.


Speed test statistics
---------------------
Download speed: 3043952 bps
Upload speed: 1232776 bps
Quality of service: 68 %
Download test type: socket
Upload test type: socket
Maximum download pause: 566 ms
Average download pause: 8 ms
Minimum round trip time to server: 154 ms
Average round trip time to server: 501 ms

Voip test statistics
--------------------
Jitter: you --> server: 224.6 ms
Jitter: server --> you: 3.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 20
Estimated MOS score: 3.5

I resent being maneuvered into changing services.
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mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Tue Jan 27, 2009 6:17 pm    Post subject: Reply with quote Back to top

Here is your problem:

Quote:

Jitter: you --> server: 224.6 ms


it's an isp issue

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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tv
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 24, 2009
Posts: 38

PostPosted: Tue Jan 27, 2009 6:19 pm    Post subject: Reply with quote Back to top

I know - all that wait time (latency) is even causing me to go to Business depot to send faxes as the fax machine is unusable.
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ksig
Vonage Forum Master
Vonage Forum Master


Joined: Jul 07, 2008
Posts: 183
Location: Illinois

PostPosted: Wed Jan 28, 2009 11:27 am    Post subject: Reply with quote Back to top

Have you contacted Comcast in your area to see if they can assist you?
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outerfire
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2006
Posts: 293

PostPosted: Wed Jan 28, 2009 6:20 pm    Post subject: Reply with quote Back to top

What's the network configuration?
and
What are the test results with the computer directly plugged into the cable modem? (Do they differ)
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tv
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 24, 2009
Posts: 38

PostPosted: Thu Jan 29, 2009 1:46 pm    Post subject: Reply with quote Back to top

I have spent hours on the phone with Vonage tech support. We have tried all variations with no change in service. The latest attempt is the replacement of the P2P to the VTA-VD - No change but I do like the extended configuration ability in the VTA-VD (D-LINK) as to the more restrictive configuration in the P2P (LINKSYS).

Configuration - Scientific Atlanta cable modem (Comcast) to Linksys (WRT54G vCool router from there the pc (port-1) set to 5Mb max and the VTA-VD (port-2) set to 2 Mb max (my service is 6Mb - 10Mb with push - WRT54 v8 is port forwarding to VTA-VD ports (10,000-20,000) also have rtp service set to (premium) in the event I am doing something else on the network, the Voip gets priority.

We have tried all configurations even flashed the WRT54G v8 firmware with dd-WRT GNU firmware for QoS options which were not available on the WRT54G v8.

Have tried the P2P right after the Cable modem same issues.

Turned off all QoS - realizing it is only required when other activity is on the network no change.

The Comcast service has not been troublesome over the past 13 months but for the past two months it has been a real issue with QoS - I have contacted Comcast several times. The last correspondence with them advised me they would look into and respond by phone call in 24 hr but that was tree days ago.

I am moving soon and seriously wondering about my ISP options will be in a residential area and not apartments - I posted a survey with the hope of real feed back and helpful for those setting up an ISP account or changing ISP account.

cheers
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tv
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 24, 2009
Posts: 38

PostPosted: Thu Feb 05, 2009 12:33 am    Post subject: Reply with quote Back to top

They fixed there network QoS issue and I can now have a normal phone call.

cheers
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mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Feb 05, 2009 8:31 am    Post subject: Reply with quote Back to top

who is "they?" Vonage or Comcast?

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Thu Feb 05, 2009 9:05 am    Post subject: Reply with quote Back to top

This is the 2nd post in the past 24 hours where there are claims that Comcast has corrected a problem in their network and calls now have good 2 way audio. If this is the case, it may have been a misconfiguration within the agnostic software being used to throttle bandwidth if being abused for extended periods of time on congested nodes.
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tv
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 24, 2009
Posts: 38

PostPosted: Thu Feb 05, 2009 7:01 pm    Post subject: Reply with quote Back to top

I was contacted by the Executive Branch with in Comcast last week and was told they would look into my concerns and follow up with me in 24hr - A little late but I was contacted last night by the same person, obviously they have looked into the issue and restored my QoS for the time - Really Comcast has been great for 13 months out of 15 but for the past two months my Vonage service has been mostly unusable or very troublesome to use.

Comcast did not provide any feedback on the changes if any but something changed and "In my opinion" it was there efforts that resolved my unusable Vonage service.

Comcast will listen it just took some time.

Cheers
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