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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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joevtoo
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Joined: Jan 25, 2009
Posts: 5

PostPosted: Sun Jan 25, 2009 11:45 am    Post subject: Comaast Cable Connection Dropping Regularly Reply with quote Back to top

I've had Vonage for almost a month. In the past week or so, my cable connection just drops, usually in mid-afternoon Eastern time zone. Details: Harrisburg, PA, USA. Comcast Broadband service, RCA Cable modem (DCM425C), ethernet cable to D-Link Router (DI-704UP), 3 computers & Vonage attached to router via ethernet cable. Vonage box is VDV21-VD. When the connection drops, the light array on my cable modem appears normal, as does the light array on the router. Only the Vonage device shows an error. And, of course, I can't go anywhere on the Internet. Powering off and then powering back up on the modem does the trick each time.
Comcast tech support said there's an issue with the Vonage box refreshing/updating, therefore knocking the cable service offline.
Vonage tech support first had me move the Vonage box in front of the router, rather than behind.I remember the installation instructions for that set-up to be more complex than installing behind the router, but she just had me change the cabling.
I was told if that didn't help, they could change the settings with the Vonage box to obtain a dynamic IP address and do a "self-refresh."
Didn't work.
Advanced Vonage support suggested I mis-heard on the phone. He wants to set a static IP address for the unit, which will involve some programming in the router as well as the Vonage box. He said there's no way the Vonage box could bring down the cable connection as I've been experiencing.
Searching the forum brought up similar issues, but not what appears to be the same issue.
I am not a computer technician. I can't believe the Vonage box would knock out my cable connection. But something is causing it and the only recent change to my set-up is adding Vonage. I'm surprised that Vonage tech support isn't more familiar with this issue. Surely I'm not the only person in the entire world to be using a set up like this.
I'd appreciate any thoughts, suggestions and especially solutions. Keeping in mind I am not a computer/IT technician or expert.

Speed Test results:
Speed test statistics
---------------------
Download speed: 4104256 bps
Upload speed: 518232 bps
Quality of service: 96 %
Download test type: socket
Upload test type: socket
Maximum download pause: 116 ms
Average download pause: 9 ms
Minimum round trip time to server: 59 ms
Average round trip time to server: 60 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.4 ms
Jitter: server --> you: 4.1 ms
Packet loss: you --> server: 0.1 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9



Thank you.
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aedanmoe
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Joined: Jan 04, 2009
Posts: 9

PostPosted: Sun Jan 25, 2009 7:55 pm    Post subject: Reply with quote Back to top

I have the same problem. I lose connection to the internet,unplug and replug my Vonage box and Im on. Real pain in the butt. Funny thing is, when i cant get on the net , my pc says I have a connection. I have no pc savy but am trying to figure this thing out myself. When I contact a technician I have a hard time trying to figure out what they are talking about.
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Sun Jan 25, 2009 8:11 pm    Post subject: Reply with quote Back to top

The fact that your Vonage device was not initially connected directly to your cable modem is the proof that it isn't the cause if your loss of connectivity. If you hadn't mentioned to the Comcast tech that you were using Vonage, they would have probably blamed your router or even your PC as being the cause of the problem. Because, if course, nothing could ever possibly go wrong with their service, right?

Unfortunately, Vonage's tech support was trying to be helpful in resolving your problem and should have instead directed you back to Comcast. That said, having the device connected directly to the modem is probably better setup anyway as it will prioritize the phone traffic over all other data.

If you need to power off and on the modem to regain connectivity, there is probably a problem with your modem connecting to the cable company network. It doesn't seem that RCA modems are very robust with determining that they have lost connectivity so the lights on it might not indicate a problem right away. You should probably take a look at the modem's signal levels and diagnostic log entries. For information on how to get to it, check this out: http://www.dslreports.com/faq/7363
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joevtoo
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Joined: Jan 25, 2009
Posts: 5

PostPosted: Mon Jan 26, 2009 7:56 am    Post subject: Reply with quote Back to top

Thanks. what am I looking for in the events log or signal strength?

Three things show up regularly on the log:
"Started Unicast Maintenance Ranging--No Response Received"
"DHCP FAILED - Discover sent, no offer received"
"No ranging response received, T3 Time-out"

SNR is 39.9 dB
Received Signal Strength 3.7 dBmV
Bit Error Rate is 0.000%
Power Level 44.4 dBmV
256 QAM

I have no idea what any of this means. Smile
But it all seems to be in line with recommended readings based on the info from the web site you recommended (Broadband DSL Reports.com)
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Mon Jan 26, 2009 9:31 am    Post subject: Reply with quote Back to top

That looks OK now but I assume that you have connectivity. Iif you are power cycing your modem when connectivity is lost, any errors that would have been written are probablly purged when the modem is power cycled. If the connectivity loss occurs again, can you obtain the same information before power cycling?
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joevtoo
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Joined: Jan 25, 2009
Posts: 5

PostPosted: Mon Jan 26, 2009 9:42 am    Post subject: Reply with quote Back to top

I'll do that. But the log showed dates through all last week, so I'm not so sure power cycling erases the info.
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joevtoo
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PostPosted: Mon Jan 26, 2009 3:55 pm    Post subject: Reply with quote Back to top

Update: the connection continued to drop today. Armed with the information from the modem, however, Comcast was convinced the modem was, in fact, going bad. Technician being sent to replace it.
BTW--after4 tries, I found a Vonage tech support person who correctly diagnosed what was going on, called Comcast for me via 3-way calling, and assisted in the conversation with Comcast.
Thanks for the help here as well. Without that information and the Vonage rep, I'm sure Comcast would still be blowing smoke at me.
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Mon Jan 26, 2009 6:31 pm    Post subject: Reply with quote Back to top

Good to hear that the information there helped. Hopefully what they do for you fixes the problem.
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tv
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Joined: Jan 24, 2009
Posts: 38

PostPosted: Tue Jan 27, 2009 6:17 pm    Post subject: Reply with quote Back to top

My Vonage service has went to the pits over the past two months more times then not unusable. I have spent hours with Vonage tech support some of that on my CELL even reflashed my rother dd-wrt firmware to enable QoS options "handy" - nothing has made an improvement only seems to have gotten worse.


Speed test statistics
---------------------
Download speed: 3043952 bps
Upload speed: 1232776 bps
Quality of service: 68 %
Download test type: socket
Upload test type: socket
Maximum download pause: 566 ms
Average download pause: 8 ms
Minimum round trip time to server: 154 ms
Average round trip time to server: 501 ms

Voip test statistics
--------------------
Jitter: you --> server: 224.6 ms
Jitter: server --> you: 3.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 20
Estimated MOS score: 3.5

I subscribe to a (6 - 10 Mbit) connection looks like I am not getting that either.
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ksig
Vonage Forum Master
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Joined: Jul 07, 2008
Posts: 183
Location: Illinois

PostPosted: Wed Jan 28, 2009 11:26 am    Post subject: Reply with quote Back to top

Are those results on an idle connection? What time of day? Sometimes what people don't understand is that speed tests have an influx of variables that can effect the results. I like to do speedtests in a "calm"/at rest environment as well as a busy environment so I can best judge what I "could" get and what I really get. You might want to try and do the same to judge whether you are really getting what you pay for.

My $.02 cents.
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