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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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fr0z3n
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Joined: Mar 16, 2008
Posts: 12

PostPosted: Sat Jan 24, 2009 5:28 am    Post subject: Tech Support in India Reply with quote Back to top

hi, i live in india and my vportal is not working properly...it just rebooting i guess some harware issues...i would like to replace the adapter is there any tech support centre or service centre in India?


Regards,
fr0z3n
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sethook
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Joined: Nov 02, 2007
Posts: 63

PostPosted: Sat Jan 24, 2009 11:36 am    Post subject: Reply with quote Back to top

There's probably a tech support center in every Starbucks in your area or on every street corner at the least. Look out your window. There's probably two or three within sight.
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Sat Jan 24, 2009 3:20 pm    Post subject: Reply with quote Back to top

There is no such thing as Vonage service centers. The only place to get a Vonage telephone adapter is in retail stores within the US, UK, or Canada which are the 3 countries Vonage is marketed and sold or through Vonage direct.

While you can use Vonage anywhere in the world, Vonage will not ship a product or truly support service outside of these 3 countries. This means you will have to get a replacement shipped to the address on your account and someone at that address will have to ship it to you in India.
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areamike
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Joined: May 24, 2006
Posts: 33

PostPosted: Wed Feb 04, 2009 10:59 pm    Post subject: Reply with quote Back to top

Funny, every time I have talked to Tech Support from Vonage, each individual has had a heavy Indian accent...
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VonTechMgr
Vonage Forum Evangelist
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Feb 04, 2009 11:48 pm    Post subject: Reply with quote Back to top

There are outsourced call centers there for 1st level support and customer service but the person posting was not asking that. He was looking for a service center. Like a place he could walk into and swap a device. Since Vonage does not do business outside of the US, Canada, and UK, the answer was no and he would need to have a replacement shipped to someone in the US who can then ship to him.

You also need to take note that Vonage Corp HQ is in NJ which happens to be an ethnic melting pot and very heavily populated with people of Indian decent. So even if you were speaking to someone from one of the support groups in NJ, you may think you are talking to someone overseas.
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areamike
Vonage Forum Junior
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Joined: May 24, 2006
Posts: 33

PostPosted: Thu Feb 05, 2009 8:27 am    Post subject: Reply with quote Back to top

VonTechMgr wrote:
There are outsourced call centers there for 1st level support and customer service but the person posting was not asking that. He was looking for a service center. Like a place he could walk into and swap a device. Since Vonage does not do business outside of the US, Canada, and UK, the answer was no and he would need to have a replacement shipped to someone in the US who can then ship to him.

You also need to take note that Vonage Corp HQ is in NJ which happens to be an ethnic melting pot and very heavily populated with people of Indian decent. So even if you were speaking to someone from one of the support groups in NJ, you may think you are talking to someone overseas.


I know this. I just found it humorous. Sorry to go off topic.
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holler
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Joined: Apr 27, 2005
Posts: 72

PostPosted: Thu Feb 05, 2009 10:35 am    Post subject: Reply with quote Back to top

areamike wrote:
Funny, every time I have talked to Tech Support from Vonage, each individual has had a heavy Indian accent...


Vonage got level 2 tech support and advanced tech support in India, Phillipines, Chile, Utah, Canada in addition to first time callers. If you are lucky enough, you can reach someone in new jersey directly.
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Gracer
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Joined: Feb 06, 2009
Posts: 8

PostPosted: Thu Feb 05, 2009 10:35 pm    Post subject: Reply with quote Back to top

holler wrote:
areamike wrote:
Funny, every time I have talked to Tech Support from Vonage, each individual has had a heavy Indian accent...


Vonage got level 2 tech support and advanced tech support in India, Phillipines, Chile, Utah, Canada in addition to first time callers. If you are lucky enough, you can reach someone in new jersey directly.


I don't care where they are as long as they can help me with my problem.
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