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Bill18164 Posted:
For years when I
accessed my mail
box the response I
heard was “please
enter your
...

In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
Hi guys,  I
plan to install a
new in-house PBX,
but I'm not secure
in my knowledge,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
I've only just
signed up for
Vonage service a
couple of days ago
and set up the kit
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40

harshal45 Posted:
Hello, I have a
105Mbps Comcast
connection. When I
make a wired
connection to
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 17, 2014 at 10:46:09

johnnyc14 Posted:
The issue you are
having is related
to your Direct TV
set-top box. From
time to time,
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On May 10, 2014 at 10:30:44


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Redbeard25
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Joined: Dec 13, 2005
Posts: 3

PostPosted: Mon Jan 19, 2009 10:37 pm    Post subject: VT1005V drops dial tone after 1 minute Reply with quote Back to top

1. Nashville, TN
2. Comcast cable
3. Test at 3.1 up, 8.0 down
4. Moto Surfboard 5120
5. Moto VT1005V
6. Modem---->WRT54Gv9-->Vonage (rest of net off the router)
7. We came home yesterday to no dial tone. When I powered off the router and powered it back on again, I got a dial tone for about 30 seconds... and then nothing. I thought I had a phone off the hook, but when I ran around the house, nothing was off. I tried with a phone hooked directly into the Vonage box (taking the house wiring out of the loop) and got exactly the same results. Power off the box, turn it on, dial tone, 30 seconds later, no dial tone.

After an hour on the cell phone with Tech Support plugging, unplugging, booting and rebooting, they told me that my box was bad, and that they were replacing it. Then about 10 minutes later, they called me back and said, "no... the problem is on our end. We'll give you a call within 48 hours."

So, two basic questions:
1. Anyone else in this boat with me?
and
2. Do you think the problem really is on their end, or are they just trying not to send me a replacement?

Thanks!

8.

Speed test statistics
---------------------
Download speed: 7336096 bps
Upload speed: 2509032 bps
Quality of service: 94 %
Download test type: socket
Upload test type: socket
Maximum download pause: 50 ms
Average download pause: 3 ms
Minimum round trip time to server: 32 ms
Average round trip time to server: 36 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.8 ms
Jitter: server --> you: 1.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 42
Estimated MOS score: 4.1
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whatumean
Vonage Forum Master
Vonage Forum Master


Joined: Apr 09, 2007
Posts: 168

PostPosted: Mon Jan 19, 2009 11:10 pm    Post subject: Reply with quote Back to top

Just for testing purposes, can you plug the VT1005 directly to the modem and see what happens? At least we can rule out something on your network which will either lead to something on Vonage's end or the adapter itself (although I don't think it is the adapter because you do get dialtone and if it happens every 30 seconds, it's to coincidental).
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Redbeard25
New Forum Member
New Forum Member


Joined: Dec 13, 2005
Posts: 3

PostPosted: Tue Jan 20, 2009 12:43 pm    Post subject: Reply with quote Back to top

whatumean wrote:
Just for testing purposes, can you plug the VT1005 directly to the modem and see what happens? At least we can rule out something on your network which will either lead to something on Vonage's end or the adapter itself (although I don't think it is the adapter because you do get dialtone and if it happens every 30 seconds, it's to coincidental).


That was part of what I did. I have had a connection all day today, so it seems to be resolved by Vonage. It's a little annoying that I had to call support and spend an hour with them before they figured out that the problem was on their end.
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