Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
Redbeard25
New Forum Member
New Forum Member


Joined: Dec 13, 2005
Posts: 3

PostPosted: Mon Jan 19, 2009 10:37 pm    Post subject: VT1005V drops dial tone after 1 minute Reply with quote Back to top

1. Nashville, TN
2. Comcast cable
3. Test at 3.1 up, 8.0 down
4. Moto Surfboard 5120
5. Moto VT1005V
6. Modem---->WRT54Gv9-->Vonage (rest of net off the router)
7. We came home yesterday to no dial tone. When I powered off the router and powered it back on again, I got a dial tone for about 30 seconds... and then nothing. I thought I had a phone off the hook, but when I ran around the house, nothing was off. I tried with a phone hooked directly into the Vonage box (taking the house wiring out of the loop) and got exactly the same results. Power off the box, turn it on, dial tone, 30 seconds later, no dial tone.

After an hour on the cell phone with Tech Support plugging, unplugging, booting and rebooting, they told me that my box was bad, and that they were replacing it. Then about 10 minutes later, they called me back and said, "no... the problem is on our end. We'll give you a call within 48 hours."

So, two basic questions:
1. Anyone else in this boat with me?
and
2. Do you think the problem really is on their end, or are they just trying not to send me a replacement?

Thanks!

8.

Speed test statistics
---------------------
Download speed: 7336096 bps
Upload speed: 2509032 bps
Quality of service: 94 %
Download test type: socket
Upload test type: socket
Maximum download pause: 50 ms
Average download pause: 3 ms
Minimum round trip time to server: 32 ms
Average round trip time to server: 36 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.8 ms
Jitter: server --> you: 1.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 42
Estimated MOS score: 4.1
View user's profile Send private message
whatumean
Vonage Forum Master
Vonage Forum Master


Joined: Apr 09, 2007
Posts: 168

PostPosted: Mon Jan 19, 2009 11:10 pm    Post subject: Reply with quote Back to top

Just for testing purposes, can you plug the VT1005 directly to the modem and see what happens? At least we can rule out something on your network which will either lead to something on Vonage's end or the adapter itself (although I don't think it is the adapter because you do get dialtone and if it happens every 30 seconds, it's to coincidental).
View user's profile Send private message
Redbeard25
New Forum Member
New Forum Member


Joined: Dec 13, 2005
Posts: 3

PostPosted: Tue Jan 20, 2009 12:43 pm    Post subject: Reply with quote Back to top

whatumean wrote:
Just for testing purposes, can you plug the VT1005 directly to the modem and see what happens? At least we can rule out something on your network which will either lead to something on Vonage's end or the adapter itself (although I don't think it is the adapter because you do get dialtone and if it happens every 30 seconds, it's to coincidental).


That was part of what I did. I have had a connection all day today, so it seems to be resolved by Vonage. It's a little annoying that I had to call support and spend an hour with them before they figured out that the problem was on their end.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Arthurml
New Today 12
Yesterday 33
Total 85489

Who Is On Site
Visitors 113
Members 0
Total 113


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.43
Change:   +0.07
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.69 Seconds and 262 Pages In The Last 60 Seconds
The Vonage VoIP Forum