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Procjectel Posted:
...
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Tech-House, Techno
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On Nov 23, 2014 at 10:24:56

RobertKnit Posted:
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org.br/CheapGoose/
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Topic:
2015 outlet
On Nov 22, 2014 at 22:05:49

Victorken Posted:
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near ! this
is why
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In The Forum:
LNP – Local Number Portability
Topic:
Big discount on web hosting this week
On Nov 22, 2014 at 13:59:30

MarsyKalEr Posted:
Hello there every
one, in spite
that it is a
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In The Forum:
LNP – Local Number Portability
Topic:
Trying to find for a solution to supercharge male power and
On Nov 22, 2014 at 07:26:55

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12

mknopick Posted:
We have a part
time vacation home
that we use. Can
I take my Vonage
adapter to that
...

In The Forum:
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Topic:
Taking Vonage adapter to vacation home
On Nov 09, 2014 at 09:50:11

Whitmarsh Posted:
This is an update
to my previous
post. After
many emails and
phone calls, I
...

In The Forum:
Vonage UK
Topic:
Vonage messes up date/time on Panasonic DECT phone
On Nov 08, 2014 at 10:23:24

Whitmarsh Posted:
The 'Vonage box'
is a Grandstream
HT-701 ATA. If
you download its
Used Guide, you
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Oct 26, 2014 at 00:04:03

Whitmarsh Posted:
I have just
installed a V
system and it all
works fine except
for the date/time
on
...

In The Forum:
Vonage UK
Topic:
Vonage messes up date/time on Panasonic DECT phone
On Oct 22, 2014 at 09:41:43

TUBSUB Posted:
Vonage router does
not recognize a HP
2270DW printer.
Current setup is:
Comcast-modem
...

In The Forum:
Vonage
Topic:
HP Printer setup issue
On Oct 05, 2014 at 15:28:26


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Redbeard25
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Joined: Dec 13, 2005
Posts: 3

PostPosted: Mon Jan 19, 2009 10:37 pm    Post subject: VT1005V drops dial tone after 1 minute Reply with quote Back to top

1. Nashville, TN
2. Comcast cable
3. Test at 3.1 up, 8.0 down
4. Moto Surfboard 5120
5. Moto VT1005V
6. Modem---->WRT54Gv9-->Vonage (rest of net off the router)
7. We came home yesterday to no dial tone. When I powered off the router and powered it back on again, I got a dial tone for about 30 seconds... and then nothing. I thought I had a phone off the hook, but when I ran around the house, nothing was off. I tried with a phone hooked directly into the Vonage box (taking the house wiring out of the loop) and got exactly the same results. Power off the box, turn it on, dial tone, 30 seconds later, no dial tone.

After an hour on the cell phone with Tech Support plugging, unplugging, booting and rebooting, they told me that my box was bad, and that they were replacing it. Then about 10 minutes later, they called me back and said, "no... the problem is on our end. We'll give you a call within 48 hours."

So, two basic questions:
1. Anyone else in this boat with me?
and
2. Do you think the problem really is on their end, or are they just trying not to send me a replacement?

Thanks!

8.

Speed test statistics
---------------------
Download speed: 7336096 bps
Upload speed: 2509032 bps
Quality of service: 94 %
Download test type: socket
Upload test type: socket
Maximum download pause: 50 ms
Average download pause: 3 ms
Minimum round trip time to server: 32 ms
Average round trip time to server: 36 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.8 ms
Jitter: server --> you: 1.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 42
Estimated MOS score: 4.1
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whatumean
Vonage Forum Master
Vonage Forum Master


Joined: Apr 09, 2007
Posts: 168

PostPosted: Mon Jan 19, 2009 11:10 pm    Post subject: Reply with quote Back to top

Just for testing purposes, can you plug the VT1005 directly to the modem and see what happens? At least we can rule out something on your network which will either lead to something on Vonage's end or the adapter itself (although I don't think it is the adapter because you do get dialtone and if it happens every 30 seconds, it's to coincidental).
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Redbeard25
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Joined: Dec 13, 2005
Posts: 3

PostPosted: Tue Jan 20, 2009 12:43 pm    Post subject: Reply with quote Back to top

whatumean wrote:
Just for testing purposes, can you plug the VT1005 directly to the modem and see what happens? At least we can rule out something on your network which will either lead to something on Vonage's end or the adapter itself (although I don't think it is the adapter because you do get dialtone and if it happens every 30 seconds, it's to coincidental).


That was part of what I did. I have had a connection all day today, so it seems to be resolved by Vonage. It's a little annoying that I had to call support and spend an hour with them before they figured out that the problem was on their end.
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