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simking
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Joined: Jan 16, 2009
Posts: 3

PostPosted: Fri Jan 16, 2009 12:09 pm    Post subject: droped line random times trace routed Reply with quote Back to top

I have Had Vonage for a year now past 6moths the line will drop just about 30 seconds into a call or in the mode of a call,It also goes into one way mode where noone can hear me but i hear them.On top of it the entire network will drop out killing all access to the internet every 2-3-4 hours.All day long I traced the route while it was down 1 to google no problems,1 to Vonage and it stopped their (see below for the actual list)When i disconnect the Vonage device I have no loss of internet.the entire time its disconnected.

I am useing verizon DSl 3Kbs In vermont.
line from pole-----verizon westtell 2100 modem---linkysis wrt54Gwireless modem----Vonage modem motorola Vt21142---phone

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Master>tracert www.google.com <http://www.google.com>

Tracing route to www.l.google.com <http://www.l.google.com> [64.233.161.104]

over a maximum of 30 hops:

1 <1 ms
2 23 ms
3 23 ms 23 ms 22 ms at-4-2-0-1712.CORE-RTR1.BVT01.verizon-gni.net <http://at-4-2-0-1712.CORE-RTR1.BVT01.verizon-gni.net> [6
4.222.84.24]
4 32 ms 32 ms 32 ms POS5-0.GW5.BOS4.ALTER.NET <http://POS5-0.GW5.BOS4.ALTER.NET> [208.192.176.233]
5 33 ms 33 ms 33 ms 0.so-2-0-0.XL2.BOS4.ALTER.NET <http://0.so-2-0-0.XL2.BOS4.ALTER.NET> [152.63.25.58]
6 41 ms 41 ms 41 ms 0.so-6-3-0.XL4.NYC4.ALTER.NET <http://0.so-6-3-0.XL4.NYC4.ALTER.NET> [152.63.0.73]
7 42 ms 40 ms 40 ms 0.ge-7-1-0.BR3.NYC4.ALTER.NET <http://0.ge-7-1-0.BR3.NYC4.ALTER.NET> [152.63.3.170]

8 41 ms 41 ms 43 ms 4.68.110.105
9 51 ms 41 ms 52 ms vlan69.csw1.NewYork1.Level3.net <http://vlan69.csw1.NewYork1.Level3.net> [4.68.16.62]
10 45 ms 54 ms 41 ms ae-61-61.ebr1.NewYork1.Level3.net <http://ae-61-61.ebr1.NewYork1.Level3.net> [4.69.134.65]

11 48 ms 48 ms 48 ms ae-3-3.ebr2.Washington1.Level3.net <http://ae-3-3.ebr2.Washington1.Level3.net> [4.69.132.89]

12 55 ms 53 ms 47 ms ae-64-64.csw1.Washington1.Level3.net <http://ae-64-64.csw1.Washington1.Level3.net> [4.69.134.1
78]
13 48 ms 48 ms 48 ms ae-2-79.edge1.Washington1.Level3.net <http://ae-2-79.edge1.Washington1.Level3.net> [4.68.17.80
]
14 47 ms 47 ms 47 ms GOOGLE-INC.edge1.Washington1.Level3.net <http://GOOGLE-INC.edge1.Washington1.Level3.net> [4.79.23

1.6]
15 48 ms 48 ms 48 ms 64.233.175.171
16 68 ms 51 ms 51 ms 216.239.49.214
17 48 ms 49 ms 49 ms od-in-f104.google.com <http://od-in-f104.google.com> [64.233.161.104]

Trace complete.

C:\Documents and Settings\Master>ping www.vonage.com <http://www.vonage.com>

Pinging www.vonage.com <http://www.vonage.com> [69.59.254.188] with 32 bytes of data:


Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 69.59.254.188 <http://69.59.254.188>:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Master>tracert www.vonage.com <http://www.vonage.com>

Tracing route to www.vonage.com <http://www.vonage.com> [69.59.254.188]

over a maximum of 30 hops:

1
2 23 ms
3 23 ms 23 ms 23 ms at-4-2-0-1712.CORE-RTR1.BVT01.verizon-gni.net <http://at-4-2-0-1712.CORE-RTR1.BVT01.verizon-gni.net> [6
4.222.84.24]
4 33 ms 33 ms 33 ms POS5-0.GW5.BOS4.ALTER.NET <http://POS5-0.GW5.BOS4.ALTER.NET> [208.192.176.233]
5 33 ms 33 ms 33 ms 0.so-2-0-0.XL1.BOS4.ALTER.NET <http://0.so-2-0-0.XL1.BOS4.ALTER.NET> [152.63.25.70]
6 40 ms 40 ms 40 ms 0.so-6-0-0.XL3.NYC4.ALTER.NET <http://0.so-6-0-0.XL3.NYC4.ALTER.NET> [152.63.16.221]
7 40 ms 40 ms 40 ms 0.ge-5-0-0.BR3.NYC4.ALTER.NET <http://0.ge-5-0-0.BR3.NYC4.ALTER.NET> [152.63.3.110]
8 41 ms 40 ms 40 ms xe-10-2-0.edge2.NewYork2.level3.net <http://xe-10-2-0.edge2.NewYork2.level3.net> [4.68.110.23
3]
9 41 ms 40 ms 41 ms ge-3-2-0-99.bbr2.NewYork1.Level3.net <http://ge-3-2-0-99.bbr2.NewYork1.Level3.net> [4.68.16.19
4]
10 43 ms 43 ms 234 ms so-1-0-0.mp2.Philadelphia1.Level3.net <http://so-1-0-0.mp2.Philadelphia1.Level3.net> [209.247.8
.65]
11 43 ms 43 ms 43 ms ge-11-2.hsa2.Philadelphia1.Level3.net <http://ge-11-2.hsa2.Philadelphia1.Level3.net> [209.247.9
.38]
12 47 ms 46 ms 46 ms VONAGE-HOLDI.hsa2.Philadelphia1.Level3.net <http://VONAGE-HOLDI.hsa2.Philadelphia1.Level3.net> [4.78

.147.110]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * *
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Fri Jan 16, 2009 12:54 pm    Post subject: Reply with quote Back to top

Your ping results are a bit off. The reason I say this is if you do an nslookup for www.vonage.com, you will get 2 IP's that host the web services. (216.115.22.200, 69.59.254.188) While 216.115.22.200 will respond to ICMP, 69.59.254.188 will not. This is due to each web server being hosted from a different Vonage data center and the edge router in the one location will not pass ICMP into the network. If you were to put http://69.59.254.188 into your web browser at the time you could not ping it, you would see the site would come up. 69.59.254.188 could not return an echo reply to your ping even when your connection was fine.

On the next note, www.vonage.com resolves to web servers. These servers are on completely different networks from the media relays which handle the RTP audio stream and the proxy servers that handle the SIP signaling.

So you will have to dig a little deeper if you want to find the point of failure.
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simking
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New Forum Member


Joined: Jan 16, 2009
Posts: 3

PostPosted: Fri Jan 16, 2009 1:47 pm    Post subject: Reply with quote Back to top

OK so now what? why would this make my entire network fail how do I Fix it?Last why does it only Happen when Vonage is hooked up?
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Fri Jan 16, 2009 2:39 pm    Post subject: Reply with quote Back to top

Are the PC's connected behind the WRT54G or the VT22442?

Are you losing connectivity on PC's that are hardwired to the router or are they wireless clients?

Is your phone that is connected to the VT2442 operating on 2.4ghz frequency?

Is your Westell 2100 acting as a router or is it in Bridged mode?
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simking
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New Forum Member


Joined: Jan 16, 2009
Posts: 3

PostPosted: Sat Jan 17, 2009 1:11 am    Post subject: Reply with quote Back to top

I am useing verizon DSl 3Kbs In vermont.
line from pole-----verizon westtell 2100 modem---linkysis wrt54Gwireless modem----Vonage modem motorola Vt21142---phone

All computers go down the main Hardline and of course the wireless ones cause their wireless and need the router.

yes they are 2.4Ghz
the modem has no bridge mode comes from the pole then to the router.
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