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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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phoneprob
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Joined: Jan 15, 2009
Posts: 4

PostPosted: Wed Jan 14, 2009 10:37 pm    Post subject: cant connect Reply with quote Back to top

I have a Vtech ia5864, I have hooked up everything correctly and still have no dialtone, any thoughts on this?
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mehardin
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Vonage Forum Junior


Joined: Dec 16, 2008
Posts: 27

PostPosted: Wed Jan 14, 2009 11:25 pm    Post subject: Re: cant connect Reply with quote Back to top

phoneprob wrote:
I have a Vtech ia5864, I have hooked up everything correctly and still have no dialtone, any thoughts on this?


1. While I'm sure you hooked everything up correctly, you should humor us and tell us HOW your system is hooked up.
2. Have you registered your adapter with Vonage?
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outerfire
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2006
Posts: 293

PostPosted: Thu Jan 15, 2009 1:55 am    Post subject: Reply with quote Back to top

Any lights on the ATA??

Check the cords and connections.

Need setup info
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phoneprob
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New Forum Member


Joined: Jan 15, 2009
Posts: 4

PostPosted: Thu Jan 15, 2009 9:37 am    Post subject: Reply with quote Back to top

It is a VDV21-VD Voice Router, the phone line is connected to the Vonage router and the Vonage router is connected to the time warner cable modem, which is connected via ethernet cable to my computer
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Thu Jan 15, 2009 9:54 am    Post subject: Reply with quote Back to top

Is the MAC address of the VDV21 provisioned to your Vonage account meaning did you purchase at a store and use retail activation to activate or was it shipped to you from Vonage? If you mistyped the MAC address into retail activation and the MAC was a valid MAC, you may have the wrong MAC on your account which means, it wont get provisioned.

PM me your MAC to confirm.
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phoneprob
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New Forum Member


Joined: Jan 15, 2009
Posts: 4

PostPosted: Thu Jan 15, 2009 10:12 am    Post subject: Reply with quote Back to top

I purchased directly from Vonage ( ordered it on line and it was shipped to me). There are alot of numbers on this invoice. What is an MAC #?
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Thu Jan 15, 2009 10:15 am    Post subject: Reply with quote Back to top

Just flip the VDV21 over and the MAC address is on the sticker. It will say MAC ID:
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phoneprob
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New Forum Member


Joined: Jan 15, 2009
Posts: 4

PostPosted: Thu Jan 15, 2009 10:17 am    Post subject: Reply with quote Back to top

00242B042D4F
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Thu Jan 15, 2009 10:27 am    Post subject: Reply with quote Back to top

Your phone number is registering with the SIP proxy. This means all is good between the VDV21 and Vonage. If your not getting a dial tone, this indicates one of two things.

Item 1) There is an issue with how the phone is connected into Phone port 1 on the back of the VDV21. make sure your connecting your phone directly to the Green port labeled 1 on the back of the VDV21. Do not use splitters or home wiring or even a standalone caller ID box. Your RJ-11 phone cable should have one end in your phone and one end in the VDV21. If this is how it is, try a different phone and phone cable.

Item 2) Phone port 1 is defective on the VDV21. You can move the phone number to phone port 2 from inside your Vonage web account. The link to where this is perform is https://secure.vonage.com/vonage-web/movenumber/index.htm

Once you have moved the line, the device will have to download the new profile from Vonage which will take a few minutes so just be patient. Once this is done, move your phone cable over to Phone port 2 on the VDV21 and retest.

Attempt to go over the parts listed in Item 1 before trying Item 2 as if it is a phone or wire issue, the same problem will occur in phone port 2.
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