cant connect

Posts: 4 · New Forum Member Joined: Jan 15, 2009 Posts: 4

I have a Vtech ia5864, I have hooked up everything correctly and still have no dialtone, any thoughts on this?

Posts: 27 · Vonage Forum Junior Joined: Dec 16, 2008 Posts: 27

phoneprob wrote:

I have a Vtech ia5864, I have hooked up everything correctly and still have no dialtone, any thoughts on this?

1. While I'm sure you hooked everything up correctly, you should humor us and tell us HOW your system is hooked up.
2. Have you registered your adapter with Vonage?

Posts: 293 · Vonage Forum Master Joined: Jan 22, 2006 Posts: 293

Any lights on the ATA??

Check the cords and connections.

Need setup info

Posts: 4 · New Forum Member Joined: Jan 15, 2009 Posts: 4

It is a VDV21-VD Voice Router, the phone line is connected to the Vonage router and the Vonage router is connected to the time warner cable modem, which is connected via ethernet cable to my computer

Posts: 656 · Posted: Thu Jan 15, 2009 9:54 am Post subject:

Is the MAC address of the VDV21 provisioned to your Vonage account meaning did you purchase at a store and use retail activation to activate or was it shipped to you from Vonage? If you mistyped the MAC address into retail activation and the MAC was a valid MAC, you may have the wrong MAC on your account which means, it wont get provisioned.

PM me your MAC to confirm.

Posts: 4 · New Forum Member Joined: Jan 15, 2009 Posts: 4

I purchased directly from Vonage ( ordered it on line and it was shipped to me). There are alot of numbers on this invoice. What is an MAC #?

Posts: 656 · Posted: Thu Jan 15, 2009 10:15 am Post subject:

Just flip the VDV21 over and the MAC address is on the sticker. It will say MAC ID:

Posts: 4 · New Forum Member Joined: Jan 15, 2009 Posts: 4

00242B042D4F

Posts: 656 · Posted: Thu Jan 15, 2009 10:27 am Post subject:

Your phone number is registering with the SIP proxy. This means all is good between the VDV21 and Vonage. If your not getting a dial tone, this indicates one of two things.

Item 1) There is an issue with how the phone is connected into Phone port 1 on the back of the VDV21. make sure your connecting your phone directly to the Green port labeled 1 on the back of the VDV21. Do not use splitters or home wiring or even a standalone caller ID box. Your RJ-11 phone cable should have one end in your phone and one end in the VDV21. If this is how it is, try a different phone and phone cable.

Item 2) Phone port 1 is defective on the VDV21. You can move the phone number to phone port 2 from inside your Vonage web account. The link to where this is perform is https://secure.vonage.com/vonage-web/movenumber/index.htm

Once you have moved the line, the device will have to download the new profile from Vonage which will take a few minutes so just be patient. Once this is done, move your phone cable over to Phone port 2 on the VDV21 and retest.

Attempt to go over the parts listed in Item 1 before trying Item 2 as if it is a phone or wire issue, the same problem will occur in phone port 2.