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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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wish
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Joined: Jan 08, 2009
Posts: 3

PostPosted: Thu Jan 08, 2009 12:56 pm    Post subject: Retreving IP, Error 003...Unplug and Restart Reply with quote Back to top

Hi
Please help!!!! am getting same message constantly and Vonage customer support has been of no help.

I got Vonage from my sister in the US. I tried to install it but I am having problems.

Following are the details of my setup-
1) Vonage adapter Model - VDV21-VD
2) Vonage MAC ID - 001F3A121DBD
3) ISP - Airtel
4) Type of BroadBand Connection - TCP/IP Properties- Obtain IP Addr and DNS Server Addr Automatically
5) No Router

The following is the sequence of steps -
1) I connected all cables as mentioned in the manual.
2) Switched on the modem, Vonage, computer (in that order)
3) Got message 'Retrieving IP Address' , 'Error 003...Unplug and Restart.
4) I switched off the modem , then Vonage and then computer (in that order).
5) Waited for 10 minutes and again switched on.

got the same issue

Also I could not go to Web GUI (through v-configure.com). When i connected the yello port of the adapter to my PC LAN and tried to open the page http:v-configure.com, i got the message page cannot be displayed.

Please help...
thanks!!
Wish
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whatumean
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Joined: Apr 09, 2007
Posts: 168

PostPosted: Thu Jan 08, 2009 3:44 pm    Post subject: Reply with quote Back to top

Wish,

I believe Airtel is DSL, so now that you have the Vonage adapter behind the modem and the PC plugged into the Vonage adapter, you need to add your username/password for the DSL line into the Vonage adapter.

To log into the router, you can use the IP 192.168.15.1 since some of the older devices (on the older firmwares) have an issue using v-configure.

Here is a link to walk you through the process found on the support site at vonage.com:

http://www.vonage.com/support.php?keyword=VPortal_WebUI&sectionID=basic#connect

Basic Setup -> Connect to the Internet -> PPPoE
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Thu Jan 08, 2009 5:44 pm    Post subject: Reply with quote Back to top

You problably have PPPoE, check your computer how it is set up, and you will probably need a signon and password entered in the Vonage device as well (check your PC how it is set up).

Typically, DSL in India records the MAC address of the first device it is connected to, and will not connect to any other device, so you will need to clone that to your Vonage device. I believe the VDV21-VD will do that somewhat automatically., check the manual and settings on the adapter.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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wish
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Joined: Jan 08, 2009
Posts: 3

PostPosted: Thu Jan 08, 2009 11:04 pm    Post subject: Reply with quote Back to top

Hi Thanks much for the help!!!

I have tried http://192.168.15.1 as well, but got page cannot be displayed

on cmd prompt i tried ping 192.168.15.1
but got the message destination not reachable

not able to connect to WEBGUI to change the settings and make the Vonage work

Thanks,
Wish
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whatumean
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Posts: 168

PostPosted: Thu Jan 08, 2009 11:16 pm    Post subject: Reply with quote Back to top

Wish,

Do you have your PC setup for DCHP? Go to Start -> Settings -> Control Panel -> Network Connections -> Local Area Connection and make sure it is setup to obtain an IP automatically.

Also, I assume you have this correct, but make sure the PC is plugged into the Vonage router's LAN port (yellow port I believe).

When you go to Start -> Run -> cmd (command prompt) and type "ipconfig", what do you get? When the settings are correct, the default gateway will read 192.168.15.1.
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wish
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Joined: Jan 08, 2009
Posts: 3

PostPosted: Fri Jan 09, 2009 10:06 pm    Post subject: Reply with quote Back to top

whatumean!!! Thanks a lot!!!

The device is working!!
ur help is appreciable!!

~Wish
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Srii
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Joined: Sep 27, 2009
Posts: 1

PostPosted: Sun Sep 27, 2009 1:46 pm    Post subject: Retrieving Profile - Error Code: 003 Reply with quote Back to top

whatumean wrote:
Wish,

Do you have your PC setup for DCHP? Go to Start -> Settings -> Control Panel -> Network Connections -> Local Area Connection and make sure it is setup to obtain an IP automatically.

Also, I assume you have this correct, but make sure the PC is plugged into the Vonage router's LAN port (yellow port I believe).

When you go to Start -> Run -> cmd (command prompt) and type "ipconfig", what do you get? When the settings are correct, the default gateway will read 192.168.15.1.


whatumean,

I have a similar problem like the one mentioned. I seem to have tried all options from:

1. Rebooting the Vonage
2. Checking the dynamic option which you mentioned - It is dynamic
3. Reset to factory settings
4. Connecting as per the guidelines given
5. Checking if there is any packet loss - No
6. I use a DHCP connection and it is absolutely working fine
7. The ISP provider is BSNL.

After all these trials I see that the problem is not resolved.

Could you pls help
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