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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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bwg80
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Joined: Jan 07, 2009
Posts: 2

PostPosted: Tue Jan 06, 2009 11:54 pm    Post subject: Motorola VT2142-VC Disconnects Constantly Reply with quote Back to top

Hi There,

I have been searching the forums to see if anyone is experiencing this same issue, but haven't come across one yet.

I have the following setup:

Rogers Extreme Internet through Motorola Surfboard SB5100

Wired to

Vonage Motorola VT2142-VC

Wired to

Linksys WRT54GS

I also have two Vonage D-Link VTA-VD wired through the Linksys.

I have had this setup for approx 6 months now, and haven't had a problem until this last month.

Every 2-3 days, I loose the ability to connect to the internet on any machine (we have two - one wired to the Linksys and one wireless to it). At the same time, all the phone lines will go down.

On the Rogers Modem - all lights are lit. The same for the Linksys. On the Motorola VT2142-VC, only the Internet and Ethernet lights are lit - neither of the lines are and the Power light flashes.

The only way to fix this problem is to unplug everything, wait for 2 or so minutes, and then plug one item in at a time. Obviously, this is a pain.

Does anyone have any suggestions on how to fix this issue?

The Rogers Modem works perfectly, as I have connected it directly to the Linksys, and all is well - which is why I am guessing it has something to do with the VT2142.

Any help would be greatly appreciated!
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outerfire
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2006
Posts: 293

PostPosted: Wed Jan 07, 2009 3:34 am    Post subject: Reply with quote Back to top

Ok before I try to suggest anything

Am I reading this correctely

Surfboard
to
Vonage 2142
to
Linksys WRT54GS
to
(2) Vonage (more) D-Link


If I follow that correctly then I'd wonder about the Linksys router, but I should clarify first. Plus this seems a bit odd of a setup to me as to why 1 before and 2 after the router
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bwg80
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Joined: Jan 07, 2009
Posts: 2

PostPosted: Wed Jan 07, 2009 6:43 am    Post subject: Reply with quote Back to top

You are reading it correctly.

As for your question about why the 2142 is before the Linksys and the Dlinks are after, well, its because the 2142 is designed to be placed before the router and is a "medium" between the ISP's modem and the Linksys. This is what was provided by Vonage.

As for the D-Links, they are designed to be wired from a router (like the Linksys). They only have ethernet inputs, no outputs.

Hope that helps clarify.
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outerfire
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2006
Posts: 293

PostPosted: Mon Jan 12, 2009 7:11 pm    Post subject: Reply with quote Back to top

You should review the DHCP settings in the network.

Personally, I think I'd try hanging the Vonage 2142 after the router. If you've got alot of network traffic, you can setup the QOS on the linksys to accomplish (and probably handle better) the same things from having the 2142 first. Did you make any adjustment's to the settings on either routers in this configuration? I'd suspect there is competition brewing in the setup for several things wanting to be the gateway.
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loglive
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Joined: Mar 22, 2006
Posts: 6

PostPosted: Mon Mar 23, 2009 11:10 pm    Post subject: Reply with quote Back to top

We'd like to see why you figured your network out this way first.

_________________
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hopesdevid
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 16, 2009
Posts: 13

PostPosted: Wed Mar 25, 2009 5:52 am    Post subject: Re : Motorola Disconnects Constantly Reply with quote Back to top

Hi Friend,

Here i suggest to few things, Wired to Vonage Motorola VT2142-VC ,Wired to Linksys WRT54GS . I also have two Vonage D-Link VTA-VD wired through the Linksys.
I have had this setup for approx 6 months now, and haven’t had a problem until this last month.
Every 2-3 days, I loose the ability to connect to the internet on any machine (we have two - one wired to the Linksys and one wireless to it). At the same time, all the phone lines will go down.
On the Rogers Modem - all lights are lit. The same for the Linksys. On the Motorola VT2142-VC, only the Internet and Ethernet lights are lit - neither of the lines are and the Power light flashes.
The only way to fix this problem is to unplug everything, wait for 2 or so minutes, and then plug one item in at a time. Obviously, this is a pain.
Does anyone have any suggestions on how to fix this issue? The Rogers Modem works perfectly, as I have connected it directly to the Linksys, and all is well - which is why I am guessing it has something to do with the VT2142.


Thanks,

-----------------------------
- Houston Voip - http://www.actcabling.com
-----------------------------
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vegasle
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New Forum Member


Joined: Apr 03, 2009
Posts: 2

PostPosted: Fri Apr 03, 2009 2:57 pm    Post subject: Reply with quote Back to top

this is issue was escalated to Vonage since Jan '09. Primarily causing the Motorola devices to disconnect after the IP is released from Rogers (this happends from time to time), the main problem is that Motorola's are not able to pick up the IP address automatically. This then forces a customer to reboot the device constantly.

There are few options to fix this, talk to Rogers about it...(impossible)...connect the Vonage Motorola behind your existing 3rd party router (Linksys) ..... or call in to have the Motorola replaced with a V-Portal (VDV21).
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