Motorola VT2142-VC Disconnects Constantly

Posts: 2 · New Forum Member Joined: Jan 07, 2009 Posts: 2

Hi There,

I have been searching the forums to see if anyone is experiencing this same issue, but haven't come across one yet.

I have the following setup:

Rogers Extreme Internet through Motorola Surfboard SB5100

Wired to

Vonage Motorola VT2142-VC

Wired to

Linksys WRT54GS

I also have two Vonage D-Link VTA-VD wired through the Linksys.

I have had this setup for approx 6 months now, and haven't had a problem until this last month.

Every 2-3 days, I loose the ability to connect to the internet on any machine (we have two - one wired to the Linksys and one wireless to it). At the same time, all the phone lines will go down.

On the Rogers Modem - all lights are lit. The same for the Linksys. On the Motorola VT2142-VC, only the Internet and Ethernet lights are lit - neither of the lines are and the Power light flashes.

The only way to fix this problem is to unplug everything, wait for 2 or so minutes, and then plug one item in at a time. Obviously, this is a pain.

Does anyone have any suggestions on how to fix this issue?

The Rogers Modem works perfectly, as I have connected it directly to the Linksys, and all is well - which is why I am guessing it has something to do with the VT2142.

Any help would be greatly appreciated!

Posts: 293 · Vonage Forum Master Joined: Jan 22, 2006 Posts: 293

Ok before I try to suggest anything

Am I reading this correctely

Surfboard
to
Vonage 2142
to
Linksys WRT54GS
to
(2) Vonage (more) D-Link

If I follow that correctly then I'd wonder about the Linksys router, but I should clarify first. Plus this seems a bit odd of a setup to me as to why 1 before and 2 after the router

Posts: 2 · New Forum Member Joined: Jan 07, 2009 Posts: 2

You are reading it correctly.

As for your question about why the 2142 is before the Linksys and the Dlinks are after, well, its because the 2142 is designed to be placed before the router and is a "medium" between the ISP's modem and the Linksys. This is what was provided by Vonage.

As for the D-Links, they are designed to be wired from a router (like the Linksys). They only have ethernet inputs, no outputs.

Hope that helps clarify.

Posts: 293 · Vonage Forum Master Joined: Jan 22, 2006 Posts: 293

You should review the DHCP settings in the network.

Personally, I think I'd try hanging the Vonage 2142 after the router. If you've got alot of network traffic, you can setup the QOS on the linksys to accomplish (and probably handle better) the same things from having the 2142 first. Did you make any adjustment's to the settings on either routers in this configuration? I'd suspect there is competition brewing in the setup for several things wanting to be the gateway.

Posts: 6 · New Forum Member Joined: Mar 22, 2006 Posts: 6

We'd like to see why you figured your network out this way first.

Posts: 13 · Vonage Forum Associate Joined: Feb 16, 2009 Posts: 13

Hi Friend,

Here i suggest to few things, Wired to Vonage Motorola VT2142-VC ,Wired to Linksys WRT54GS . I also have two Vonage D-Link VTA-VD wired through the Linksys.
I have had this setup for approx 6 months now, and haven’t had a problem until this last month.
Every 2-3 days, I loose the ability to connect to the internet on any machine (we have two - one wired to the Linksys and one wireless to it). At the same time, all the phone lines will go down.
On the Rogers Modem - all lights are lit. The same for the Linksys. On the Motorola VT2142-VC, only the Internet and Ethernet lights are lit - neither of the lines are and the Power light flashes.
The only way to fix this problem is to unplug everything, wait for 2 or so minutes, and then plug one item in at a time. Obviously, this is a pain.
Does anyone have any suggestions on how to fix this issue? The Rogers Modem works perfectly, as I have connected it directly to the Linksys, and all is well - which is why I am guessing it has something to do with the VT2142.

Thanks,

-----------------------------
- Houston Voip - http://www.actcabling.com
-----------------------------

Posts: 2 · New Forum Member Joined: Apr 03, 2009 Posts: 2

this is issue was escalated to vonage since Jan '09. Primarily causing the Motorola devices to disconnect after the IP is released from Rogers (this happends from time to time), the main problem is that Motorola's are not able to pick up the IP address automatically. This then forces a customer to reboot the device constantly.

There are few options to fix this, talk to Rogers about it...(impossible)...connect the Vonage Motorola behind your existing 3rd party router (Linksys) ..... or call in to have the Motorola replaced with a V-Portal (VDV21).