Problem losing internet connection

Posts: 11 · Vonage Forum Associate Joined: Dec 05, 2008 Posts: 11

I am currently using a Belkin router in conjunction with my wireless ISP. I installed the Vonage adapter about a month ago, and it's been working great. 2 days ago, I requested a second line. Since the second line was activated, I have to reboot my router several times a day. Something keeps dropping my connection. The only things that have changed are the second Vonage line, and a new 2-line Panasonic 5.8 GhZ phone. I have the 2 lines from the Vonage adapter plugged into the 2 jacks in the back of the bas unit. Is it possible that the cordless phone is too close to the router? Thanks

Posts: 11 · Vonage Forum Associate Joined: Dec 05, 2008 Posts: 11

34 views and no responses?
Was it something I said? Rolling Eyes

Posts: 183 · Posted: Wed Jan 07, 2009 1:21 pm Post subject:

How does the two line cordless phone connect to the ATA? Is it using two-wire connections or four-wire connections?

Posts: 11 · Vonage Forum Associate Joined: Dec 05, 2008 Posts: 11

They both look like 2 wire.

Posts: 832 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 832

In order to isolate the problem, could you attach your old phone to only one phone input on your Vonage device and see if the problem persists. If not, then hook only one line to your new phone and see if there is a problem. I would also move the phone away from the Vonage device.

Posts: 1326 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1326

What did Vonage tech support say when you called about your problem?

Probably the reason why there was so many views and no answers is that most people don't use a wireless internet connection and have 2 phone lines.

Posts: 11 · Vonage Forum Associate Joined: Dec 05, 2008 Posts: 11

Leave it to me to be unique Rolling Eyes

Actually, I haven't had a chance to call Tech Support. I work from home, so it's easier for me to ask here, where I can check periodically, than be on the phone for an extended period.

I moved the phone away from the Vonage adapter. We'll see if that helps.

Posts: 1326 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1326

with the name Newfguy I am presuming your are in Canada, if so tech support is really fast.

Posts: 11 · Vonage Forum Associate Joined: Dec 05, 2008 Posts: 11

Actually, no. I live near St. louis, MO.
I have 4 Newfoundland dogs.

Posts: 1326 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1326

Now I see why you have Vonage, those dogs must cost you a fortune in food! My wife is from Newfoundland, thought maybe you were also a newfie.