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mehardin
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Posts: 27

PostPosted: Tue Jan 06, 2009 11:29 am    Post subject: Staying in the Phone Directory Reply with quote Back to top

I wanted to just drop the land lines all together and just use mobiles, since everyone in our house has one. The money I saved on the landline would have bought me a honking big shared minutes plan from my mobile carrier. But I couldn't convince my wife because our mobiles aren't listed with Directory Assistance or in the phone book. I tried to tell her that unlisted numbers were a feature that many people pay extra for, but that didn't fly.

So, instead of just dropping the line I switched to Vonage. The sales agent told me that my number would continue to be listed for a year, and that at the end of the year I would be asked whether I wanted it to remain listed. This satisfied my wife, and we made the switch. I'm not all that confident that it's going to stay listed, but it won't bother me, and I don't think she'll ever notice if it disappears from the listings.

However, I am also the pastor at a small church. I'm considering moving our Internet/Phone service from a Telco to a Cable Provider and Vonage. While it isn't all that important to me to keep our home number in the phone book, it is VERY important to me to keep the church listed in both the phone book and directory assistance. Anyone able to to enlighten me on how businesses using Vonage maintain a phone book presence?
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Tue Jan 06, 2009 12:09 pm    Post subject: Reply with quote Back to top

The way it works is that Vonage does absolutely nothing with directory listing services or your local phone book. What happens is when you port your number to Vonage, it already has an entry in the local phone book and directory service. However, once the new books are published and you are no longer a customer of the local phone company, your name and number is no longer published. The directory service will also remove your number after some time.

The only way for you to keep it listed is to go through a listing service. This is not part of Vonage and Vonage does support or make the recommendations of which service to use. This is all up to you to research and subscribe to.
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mehardin
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Joined: Dec 16, 2008
Posts: 27

PostPosted: Tue Jan 06, 2009 12:46 pm    Post subject: Reply with quote Back to top

VonTechMgr wrote:
The way it works is that Vonage does absolutely nothing with directory listing services or your local phone book. What happens is when you port your number to Vonage, it already has an entry in the local phone book and directory service. However, once the new books are published and you are no longer a customer of the local phone company, your name and number is no longer published. The directory service will also remove your number after some time.

The only way for you to keep it listed is to go through a listing service. This is not part of Vonage and Vonage does support or make the recommendations of which service to use. This is all up to you to research and subscribe to.


That seems inconsistent with the information contained on this page of their website.

Vonage wrote:
If you are transferring your number to Vonage and you were previously listed in your local telephone directory's white pages, by checking the two "Yes" boxes on the Number Transfer Authorization form, when answering the question; Do you want to maintain your current phone directory listing with your incumbent carrier? you will remain listed in the white pages of the directory. Otherwise, you won't be listed.


Perhaps since this is NOT an official Vonage site, someone can give me some idea of the cost of using a listing service? Not a quote, just an estimate, maybe what it has cost you? It seems that is a cost that any business would need to figure in when doing a cost/benefit analysis for making the Telco to Vonage transition.
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VonTechMgr
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Joined: Jan 02, 2008
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Location: NJ

PostPosted: Tue Jan 06, 2009 12:53 pm    Post subject: RE: Staying in the Phone Directory Reply with quote Back to top

Trust me when I post something. This is how it works.
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mehardin
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Joined: Dec 16, 2008
Posts: 27

PostPosted: Tue Jan 06, 2009 1:16 pm    Post subject: Re: RE: Staying in the Phone Directory Reply with quote Back to top

VonTechMgr wrote:
Trust me when I post something. This is how it works.


I didn't mean to give the impression that I didn't trust you. This is exactly how I suspected it worked, thus my willingness to move ahead on the residential account, but my hesitancy with the church account. I was simply pointing out that Vonage is not completely transparent about the matter on their web site.

I also continued to post because although I trust you, I have gotten nowhere Googling for listing services. I've tried contacting some local phone directory publishers, and they have been most unhelpful, telling me that they only publish numbers provided them by local providers, and that they do not receive any listings from "listing services."

I just can't imagine that, with the number of business customers Vonage has, that there isn't someone on the forum that might be able to tell me more than you have about how to find a listing company, and about the cost of maintaining a listing.
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Tue Jan 06, 2009 1:23 pm    Post subject: Reply with quote Back to top

You can try this website to get your information to directory service (411) listings: http://www.listyourself.net/

To get yourself into a printed phone book, you would need to buy a "foreign listing" from the phone book publisher (often the local phone company). Often their representatives won't know what this is...
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Tue Jan 06, 2009 1:24 pm    Post subject: Reply with quote Back to top

Read this article. It has 3 solutions on how to get listed.

http://www.gaebler.com/How-to-Register-a-Business-with-411-Directory-Assistance.htm
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smb
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Joined: Apr 07, 2009
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PostPosted: Tue Apr 07, 2009 4:42 pm    Post subject: Remaining listed with 411 and white pages Reply with quote Back to top

Hi! I just wanted to add what I have learned recently to this forum topic for people in the future.

I am a legal secretary at a law firm in Houston. We recently switch to Vonage from AT&T because of the ease of transfering the line between people. While signing up I asked Vonage if our number would remain listed and they said "If it was listed before the transfer, it will be listed after".

However, THIS IS NOT THE CASE! You will NOT have your number listed on directory assistance (411) OR the white pages with Vonage (even if you check to have it remain there on the transfer form). Yesterday I spoke with a Vonage representative that said they DO NOT deal with listings.

So, if you are a business and need to be listed you need to call your local telco. For Texas the number is (800) 303-6388

This takes about 5 minutes to complete. Call them and tell them that you have Vonage and they don't list you on directory assistance and you need to have a "Special Listing".

The charges for Houston were $6.00 a month for the listing and $15.00 for the initial setup.

The listing will be active in 411 in 3 days and the white pages in a year (or whenever they do the update). Yellowpages are separate! I was told by Yellowpages that since Vonage does not do a free listing we would have to pay $20 a month to be LISTED in the yellowpages (not even for an add).

So, there you go! Yes, Vonage is fabulous but the listing part leaves something to be desired.
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westdc
Vonage Forum Associate
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Joined: Feb 24, 2009
Posts: 22

PostPosted: Wed Apr 08, 2009 9:52 am    Post subject: Reply with quote Back to top

OH NO!!!!!!!! I'm no longer goona be in the phone booke Sad

So I guess the I.R.S. will no longer be able to find me Very Happy

I do need to be listed and don't care if it's Dropped (as I'm Not a business) It will be one less place for a scammer to find me Smile

Most folks used to have to PAY$$ for a number to be "unlisted" I'm not interested in paying to have it listed either.
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grantbowen
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Joined: Aug 02, 2008
Posts: 1

PostPosted: Sun May 17, 2009 11:31 am    Post subject: Reply with quote Back to top

We've been with Vonage for about 3 years. Our old listing apparently still lives on. But now we have moved and I hoped to correct the listing. This is in Canada btw...
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