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Aprulse Posted:
bonjour tout
l'humanité je
voudrais des aides
pour blanchir les
dents.
...

In The Forum:
Vonage
Topic:
couronne dentaire tarif
On May 29, 2017 at 11:37:20

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


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Grimsrud
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Joined: Mar 17, 2007
Posts: 2

PostPosted: Tue Jan 06, 2009 4:47 am    Post subject: Major problems with Cyprus mobile number Reply with quote Back to top

Whenever I try to call my friend in Cyprus' mobile number, it never works. Either she can hear faint noise from my end without me hearing anything from her (It just kept ringing while she could hear stuff) or I can hear her a bit while she can't hear me. I've had this problem for a while and I don't feel very confident that it is going to go away soon (How many people call Cypriot cell phones?) or that Vonage's tech support will have a solution, so I'm hoping someone here may have some ideas on this. I've tested landlines there and in other international locations that seem to work, but it's always a no go for mobile numbers in Cyprus. I'm probably going to end up switching phone providers if I can't figure this one out since I really need to stay in touch with this person, so I would be extremely appreciative of any ideas I can get.
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Tue Jan 06, 2009 6:51 am    Post subject: Reply with quote Back to top

So first you have to understand that Vonage is not physically connecting calls to Domestic or International non Vonage lines. They route calls based upon location through a specific partner carrier. International calls will also then be sent from Vonage's carrier through an underlying carrier who may use another carrier to get to the far end carrier receiving the call. This is how telcom works with any provider. It just does not go from your provider to the end point.

In order for Vonage to assist you, it must be escalated. Your calls to level 1 and level 2 tech support will not fix anything. These people are only there to help customer plug things in and reboot devices. They are just part of Customer Care. You must be escalated to Advanced Operations who will be able to open a ticket with the carrier causing the issue and also route you through a different carrier to the number having the problem for the time being.
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