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Barcroft
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PostPosted: Thu Jan 01, 2009 5:36 pm    Post subject: Help. I can't use my V-Phone. Reply with quote Back to top

[font=Times New Roman] [/font] I bought into Vonage at the store with a wireless and a modem and received one telephone number. Later i bought a V-Phone and plugged it in the USB slot. I tried to register it to no avail. I tried to transfer the telephone number from the modem and could not do it because i could not change onto the V phone. HELP Eek Cry Barcroft
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outerfire
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Joined: Jan 22, 2006
Posts: 293

PostPosted: Thu Jan 01, 2009 6:07 pm    Post subject: Reply with quote Back to top

Wait.

So you have an existing Vonage adapter. This presumably works and has an active account.

You bought a v-phone and can't get it registered and therefore cannot transfer the number into the V-Phone????

If this is true you need to get the V-Phone registered into the account. Where did you buy it from? But this is likely going to take a call to Vonage customer service to rectify.

Once added to the existing account you should be able to change it whenever you wish through the dashboard. But it does sound like a call to Vonage is in order

Good Luck
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Barcroft
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PostPosted: Thu Jan 01, 2009 6:13 pm    Post subject: v-phone Reply with quote Back to top

thanks for trying to help. prob is i do have the Mac # for the v-phone but i am in germany now and dont have a way to call Vonage. is there an email for them that i can ask for their help or correction. Obviously, i am not very computer literate so i am having a very hard time makiing it work. HELP
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outerfire
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Posts: 293

PostPosted: Thu Jan 01, 2009 6:26 pm    Post subject: Reply with quote Back to top

So the first adapter is not being used
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medsoftec
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PostPosted: Thu Jan 01, 2009 10:07 pm    Post subject: Use Bought it from a store link Reply with quote Back to top

if you have an account with Vonage you can your new V-Phone mac address to your account without calling Vonage. All you have to do is to use the link " Bought it at a store" http://www.vonage.com/retail_subscribe/
then choose the option that says : Current Customer Login:
Add a Vonage retail device to my account.
follow the links that will ask you for your online account username and password and the mac address of your new V-Phone.
If you have any problem adding the mac address then you have to call Vonage customer care.
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