Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
DLevenson
Vonage Forum Master
Vonage Forum Master


Joined: Jun 09, 2008
Posts: 227
Location: NJ

PostPosted: Wed Dec 31, 2008 8:37 am    Post subject: Call-forwarding to a fax server no longer works Reply with quote Back to top

One of my Vonage phone numbers has been forwarded (for several years) to a fax server. Inbound calls to this number are routed to the fax server correctly, and the server accepts inbound fax transmissions. It then sends me email with the received fax attached as a PDF. Meanwhile, I use the forwarded Vonage phone number for outbound calling. This has worked this way for several years.

For the last week or so, however, all inbound fax transmissions forwarded by this method have failed. The fax server answers, but the sending fax machine fails to handshake with the receiving server, and no transmission takes place. If the sender dials the server directly (bypassing the forwarded Vonage number) the transmission occurs without error.

Can anyone tell me what has changed lately in Vonage call-forwarding service?

_________________
Dave Levenson, NJ
View user's profile Send private message Visit poster's website
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Dec 31, 2008 9:43 am    Post subject: Reply with quote Back to top

This is a known issue right now and should be resolved by mid January.
View user's profile Send private message
Picsman
Full Forum Member
Full Forum Member


Joined: Mar 05, 2006
Posts: 48
Location: USA Middle left coast

PostPosted: Wed Dec 31, 2008 12:59 pm    Post subject: Reply with quote Back to top

Interesting.

Until a month or so ago, I could reliably send and receive fax messages using my internal data/voice/fax modem. I neither send nor receive many faxes so I don't know the exact date when I no long could do so.

I have tried everything to be able to send and receive faxes but they fail every time. The one call I made to Vonage resulted in "it must be your modem." The modem works fine on a friends landline. Very frustrating.

The message above that says this problem might be resolved in January is good news.

Considering it would cost $10/mo to be able to send/receive faxes using an e-mail service, the cost advantage of using Vonage would be significantly reduced making me rethink staying with Vonage. I have been a very happy customer for three years.
View user's profile Send private message
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Dec 31, 2008 1:11 pm    Post subject: Reply with quote Back to top

Your issue is completed unrelated to the fix that will ONLY correct faxes that are forwarding. The issue in the original post is only for fax calls that come into Vonage from a non Vonage line and are then forwarded out from Vonage to a non Vonage line. This fix I mentioned will only correct that problem.

If your having issues with both inbound and outbound faxing, you have a separate issue that is not related to Vonage. It is either going to be customer premise equipment or internet related.
View user's profile Send private message
ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Wed Dec 31, 2008 2:17 pm    Post subject: Reply with quote Back to top

Picsman wrote:
Interesting.

Until a month or so ago, I could reliably send and receive fax messages using my internal data/voice/fax modem. I neither send nor receive many faxes so I don't know the exact date when I no long could do so.

I have tried everything to be able to send and receive faxes but they fail every time. The one call I made to Vonage resulted in "it must be your modem." The modem works fine on a friends landline. Very frustrating.

The message above that says this problem might be resolved in January is good news.

Considering it would cost $10/mo to be able to send/receive faxes using an e-mail service, the cost advantage of using Vonage would be significantly reduced making me rethink staying with Vonage. I have been a very happy customer for three years.


A couple of thinks most people do to improve their reliability of fax over Voip.

Turn ECM (ErrorCorrection Mode) OFF
Reduce your fax modem speed to 9600 Baud.

I use a HP officejet on my POTS office line with distinctive ring for incoming. IF LD outgoing, I simply switch lines and send them via Vonage. I have had NO problems using the above mentioned settings.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
View user's profile Send private message
Picsman
Full Forum Member
Full Forum Member


Joined: Mar 05, 2006
Posts: 48
Location: USA Middle left coast

PostPosted: Wed Dec 31, 2008 2:52 pm    Post subject: Reply with quote Back to top

VonTechMgr wrote:
If your having issues with both inbound and outbound faxing, you have a separate issue that is not related to Vonage. It is either going to be customer premise equipment or internet related.
Thanks for your response.

With the computer with the modem plugged directly into the adapter ("VDV21-VD firmware 2.8.1_2.2.8") and the adapter connected directly to Comcast I can neither send nor receive faxes. I think that leaves "premises" out of the picture.

As for "Internet" I'd be appreciative of any help you can provide.

ECM is off. Baud had been set to 9600 (and 4800, as well). I've attempted to send and receive to/from two or three machines (all on POTS). Modem resets to factory defaults with AT&F, then ECM off and baud are set by fax program.

This problem may have started when I installed the current adapter; I'm just not sure. I used an RTP300 previously with which I could send and receive faxes flawlessly (SnappyFax), but I sold it (as a non-VoIP router) so I cannot test with that adapter. I have also tried MS-Fax and it fails as well.

The one call I did make to the Vonage help desk provided no help whatsoever, except, "it must be the modem."

Any help you--or anyone--could provide would be very much appreciated. Thank you.
View user's profile Send private message
DLevenson
Vonage Forum Master
Vonage Forum Master


Joined: Jun 09, 2008
Posts: 227
Location: NJ

PostPosted: Thu Jan 01, 2009 10:02 am    Post subject: Reply with quote Back to top

VonTechMgr wrote:
This is a known issue right now and should be resolved by mid January. ... The issue in the original post is only for fax calls that come into Vonage from a non Vonage line and are then forwarded out from Vonage to a non Vonage line. This fix I mentioned will only correct that problem.


Thank you, VonTechMgr. Actually, when I tested before posting the original problem, the failure was exactly the same, whether the fax call originated from a Vonage line or a POTS line. If the call was forwarded by Vonage to a non-Vonage destination, the handshake failed. If the call was dialed directly to the non-Vonage destination, either from a POTS line or from a Vonage line, the transmission succeeded.

A temporary fix provided by a very helpful soul at Vonage has corrected the problem, apparently for both types of forwarded calls.

_________________
Dave Levenson, NJ
View user's profile Send private message Visit poster's website
mehardin
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 16, 2008
Posts: 27

PostPosted: Tue Jan 06, 2009 8:44 am    Post subject: Reply with quote Back to top

Picsman wrote:
Considering it would cost $10/mo to be able to send/receive faxes using an e-mail service, the cost advantage of using Vonage would be significantly reduced making me rethink staying with Vonage. I have been a very happy customer for three years.


I'm using MaxEmail.com for inbound fax service. There was a $10 setup fee, and it cost me $24 for a whole year. This means it was about $3/mo the first year, and $2/mo thereafter. This gets me up to 100 pages/mo of inbound faxes. With the $24/yr plan you don't get a number in your area code, but that wasn't a big deal to me. Most people that ever fax me are faxing long distance anyway.

For outbound faxes, I use faxzero.com. They allow two free faxes (3 page limit) per day. That covers the vast majority of my faxing needs. If I need to fax more than 3 pages, or send more than 2 faxes a day, I use the Vonage v-fax feature, or the outbound feature on my maxemail.com account at about 5 cents a page.

Having said all that, I'd be willing to drop the $2/mo maxemail in favor of the $10/mo Vonage fax line, if Vonage would offer the option to receive faxes as pdf email attachments. Scanning documents to send with efax, maxemail, faxzero, or any other web based service is a hassle. Much easier to stick them in the fax machine, enter the number and click send. I don't want to receive hard copy faxes. I can print them if I need to, but I want the ability to access them from any computer, which means they need to be in my email. This way I can have people fax me no matter where I am.

I refuse to pay $10 for the fax line, and then still have to pay for the fax to email service on top of that. So I won't be forwarding to a fax server as you do.
View user's profile Send private message
Picsman
Full Forum Member
Full Forum Member


Joined: Mar 05, 2006
Posts: 48
Location: USA Middle left coast

PostPosted: Tue Jan 06, 2009 11:38 am    Post subject: Reply with quote Back to top

mehardin wrote:
I'm using MaxEmail.com for inbound fax service. ... For outbound faxes, I use faxzero.com.


Thanks. Useful resources.

I use fax infrequently, on average maybe a two or three page fax outbound a month. Inbound I'm able to get almost everyone to send e-mail. However, a few times a month someone can only send fax.

If Vonage were to make it's current fax service more useful--and usable both in- and outbound, I would be willing to pay a few dollars a month for the convenience or, perhaps better, pay a per-transaction charge.

Within a few years there will probably no faxes sent or received so this is a "technology-in-transition" kind of problem. Meanwhile, it is indeed a hassle.
View user's profile Send private message
madathe
New Forum Member
New Forum Member


Joined: Jun 28, 2006
Posts: 1

PostPosted: Wed Jan 21, 2009 12:30 pm    Post subject: Vonage Forwarding to Efax not working Reply with quote Back to top

In the above posts, it looks like there might be a fix coming. For years, I've been using call forwarding on my Vonage number to route faxes to efax. Since the end of December, no faxes will forward. Help!
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 2
Members 0
Total 2


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.26 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum