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massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05


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switzma
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PostPosted: Thu Jan 22, 2009 3:15 pm    Post subject: This should be fixed Feb 1st, 2009 Reply with quote Back to top

Just got off the phone with Vonage 2nd level support in NJ.

Known issue and it should be resolved by Feb 1st 2009.

You can verify it has been resolved by calling after Feb 1st and referencing production status #54864.
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orbit
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Joined: Mar 04, 2005
Posts: 10

PostPosted: Mon Feb 02, 2009 9:59 am    Post subject: Reply with quote Back to top

anyone find this to be fixed.

What was the change that Vonage decided to make that caused this in the first place. I imagine it has something to do with their T38 support.

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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Mon Feb 02, 2009 10:04 am    Post subject: Reply with quote Back to top

It is not fixed yet. Root cause was a proxy code upgrade. Still waiting on a new proxy code build to be released into production to resolve this.
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HangByRope
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Posts: 1

PostPosted: Mon Mar 02, 2009 12:32 pm    Post subject: Reply with quote Back to top

I was having the same issue and have been following this thread. No recent updates posted. However, after doing some testing on this end, it appears the issue may be resolved. Forwarding one of my Vonage numbers to a fax service does appear to transmit with little to no issue. (At least for me).
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Mon Mar 02, 2009 12:39 pm    Post subject: Reply with quote Back to top

That's because it was corrected mid February with a proxy code update.
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switzma
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New Forum Member


Joined: Apr 17, 2005
Posts: 2

PostPosted: Mon Mar 02, 2009 1:30 pm    Post subject: Still not working for me. Reply with quote Back to top

Have we recieved confirmation that this has been resolved? I just tried and had no luck with my fax number.
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Mon Mar 02, 2009 1:41 pm    Post subject: Reply with quote Back to top

The bug that caused the issue was fixed 2 weeks ago. If your still experiencing the issue, it is most likely the number your forwarding to is being routed through one of Vonage's partner carriers that uses compression on their network which will cause both Fax and DTMF relay to fail. Do you have a fax machine you can test with so that you can fax directly to the number your forwarding to? If this fails, then it is a carrier issue and a special route will need to be created from your number to the number your forwarding to.

If you PM me your phone number, I can take a look and reroute for you.
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