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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
...

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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vsound
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Joined: Oct 16, 2008
Posts: 12

PostPosted: Tue Dec 30, 2008 9:25 pm    Post subject: Vonage Voicemail Officially Down 12/30/08 9:32 Eastern Reply with quote Back to top

Updating the post below. Just got off the phone with Vonage. They know voicemail is acting up for many of their customers and are working on it (with no ETA) right now.

--------------------------------------------------------------------------
Weirdness with Vonage today out here in Indiana.

Email notifications aren't working.

Voicemail indicator on the phone won't stop blinking even though I've deleted messages. When I try to access voicemail settings online I only get "We are currently upgrading our system to provide you better service." and Vonage's contact info.

Also if I scroll back through deleted messages on my vmail, several of them say they are from my employer cause I hear our secretariy's voice say my employer name like a greeting, but then the message is from someone else not affiliated with my employer! Very strange. My employer does have Vonage, but it seems like our vmail today is whacked.

Any ideas? Tried resetting our modem and Vonage box. No luck. Tried logging in online but again can't access that page.

Thanks.
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Tue Dec 30, 2008 9:47 pm    Post subject: Reply with quote Back to top

There is a Voicemail issue at the current time and it will affect both web and phone VM features depending upon which VM server your phone number is on. This is why it will not affect all users.

There is nothing you can do from your end to change or fix anything you are experiencing. There is also no need to call tech support since they cannot resolve backend systemic issues for you. The engineers who work on the web side of these things and VM team are aware and working on it. They will be the only ones who can resolve it.
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tglea
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Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Sat Jan 03, 2009 5:13 pm    Post subject: Reply with quote Back to top

Has this been fixed? Three days ago I received a call that I chose not to answer and noticed that it kept ringing about 15 times where as my voicemail is set to pick up at 30 seconds(usually 5 rings). I assumed after I read this that I was one of the numbers affected by the voicemail problems since it never picked up the aforementioned call. I haven't received a voicemail or let the phone ring long enough for it to pick up since.

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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Sat Jan 03, 2009 5:19 pm    Post subject: Reply with quote Back to top

Yes. It was fixed within about 1 hour of my posting and there aren't any systemic issues so your current problem is isolated to your mailbox if there is a problem.
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Sat Jan 03, 2009 5:47 pm    Post subject: Reply with quote Back to top

Hmmmmm. I'm positive this call was on the 31st although it doesn't show up in my account because it wasn't answered by voicemail. So that is a full day after the problem was pointed out and fixed. Guess I'll have to have someone call me to check. Thanks.

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Deloris
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Joined: Dec 17, 2008
Posts: 1

PostPosted: Thu Jan 08, 2009 8:44 pm    Post subject: Voice Mail Reply with quote Back to top

Will online voice mail come back up?

Thanks,
Deloris
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Thu Jan 08, 2009 9:06 pm    Post subject: Reply with quote Back to top

There is nothing wrong with Voicemail. If you have a problem, it with your mailbox or account. You would have to contact Vonage and have your issue escalated.

What is the exact problem you are experiencing?
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