Vonage conflict with Blue-ray/Netflix?

Posts: 3 · New Forum Member Joined: Dec 27, 2008 Posts: 3

I have had a VTA-VR vonage device behind a D-Link DGL-4500 802.11n wireless router for some time now with no issues. I recently purchased a Samsung BD-P2500 Blue-ray player which allows you to stream netflix movies. Whenever the Samsung is plugged into the router, the vonage device cannot connect. As soon as I unplug the Samsung from the router, vonage comes back up.

Have checked mac/ip addresses and there is no conflict. Any ideas?

Posts: 339 · Vonage Forum Evangelist Joined: Dec 04, 2005 Posts: 339

The first thing that would come to mind is that the Bluray player is doing something funky with uPNP. What do you mean by "the vonage device cannot connect"? Do you hear a message when you pick up the phone?

Posts: 3 · New Forum Member Joined: Dec 27, 2008 Posts: 3

Yeah I get the "Your vonage device cannot connect to the network" message and the power light blinking. After the blue-ray is unplugged from the router vonage reconnects and gets dial tone.

Posts: 1320 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1320

you might try a wireless game adapter. I use one for my satellite and I have no issues. The wireless game adapter get plugged into my receiver's internet connection and I have no issues.

Posts: 3 · New Forum Member Joined: Dec 27, 2008 Posts: 3

Called vonage and finally figured it out, although it doesn't necessarily make sense. They had me log into the VTA-VR via the ip address my router assigned it and gave it a static ip address out of the range of the other devices. I had tried this doing this on my router and it didn't work, however, once going into the Vonage Device control panel and giving it a static ip address there, viola.

Posts: 1320 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1320

Glad you got it to work and also posting back.

Posts: 810 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 810

Brax wrote:

Called vonage and finally figured it out, although it doesn't necessarily make sense. They had me log into the VTA-VR via the ip address my router assigned it and gave it a static ip address out of the range of the other devices. I had tried this doing this on my router and it didn't work, however, once going into the Vonage Device control panel and giving it a static ip address there, viola.

I agree it does not make sense . . .

Your vonage device, the VTA-VR should have had a lease on an address from the router. The Blue Ray should have been assigned the next available IP address.

Anybody have a clue as to why this worked and what the problem was?

Posts: 5 · Posted: Wed Dec 31, 2008 1:41 pm Post subject:

ed56 wrote:

Your vonage device, the VTA-VR should have had a lease on an address from the router. The Blue Ray should have been assigned the next available IP address.

Anybody have a clue as to why this worked and what the problem was?

That's a common problem with home routers. Your Vonage device was given an IP by the router; at some point afterwards you power cycle the router. Since it has no persistent database of what leases it's given out, it starts over again and gives the new device the same IP it assigned some time ago to the Vonage device. Oops, a conflict.

Normally this isn't a big problem because eventually the lease on the Vonage will be renewed, refreshing the router's list of allocated addresses. With common lease times there's often a 12-24 hour period where collisions can occur.

Also, smart devices will ARP for the address they're about to give out and if they get a response, they won't re-lease it. I've run into a lot of not very smart devices, though.

Posts: 810 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 810

k1mu wrote:

ed56 wrote:

Your vonage device, the VTA-VR should have had a lease on an address from the router. The Blue Ray should have been assigned the next available IP address.

Anybody have a clue as to why this worked and what the problem was?

That's a common problem with home routers. Your Vonage device was given an IP by the router; at some point afterwards you power cycle the router. Since it has no persistent database of what leases it's given out, it starts over again and gives the new device the same IP it assigned some time ago to the Vonage device. Oops, a conflict.

Normally this isn't a big problem because eventually the lease on the Vonage will be renewed, refreshing the router's list of allocated addresses. With common lease times there's often a 12-24 hour period where collisions can occur.

Also, smart devices will ARP for the address they're about to give out and if they get a response, they won't re-lease it. I've run into a lot of not very smart devices, though.

Thanks for the response. I guess I have never run in to this since as a habit, when I re-power one device in my network, I re-power all, in order.