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jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
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Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22
sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
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Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15
sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
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Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46
vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
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Virtual Attendant
On May 18, 2012 at 07:53:07
rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44
js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
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how to reactivate the service
On May 12, 2012 at 14:57:39
dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17
rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35
stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58
MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

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Not getting Caller ID Info anymore
Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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George_
New Forum Member
New Forum Member


Joined: Dec 02, 2008
Posts: 3
PostPosted: Wed Dec 24, 2008 12:12 pm    Post subject: Not getting Caller ID Info anymore Reply with quote Back to top
My caller ID is not coming thru to my phone anymore. I can see the caller id info on my online account. I have Comcast.

Any ideas how to get my caller ID back??

Thanks.. Sad
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ
PostPosted: Wed Dec 24, 2008 1:11 pm    Post subject: Reply with quote Back to top
Anything you see in your online account is also passed in the SIP info sent to your device. So from the Vonage perspective, caller ID is being sent to you. The issue between the Vonage telephone adapter and your phones.

First thing to look at is the connection between the phones and the Vonage adapter. If you have a splitter or your connecting through home wiring, bypass this by plugging the phone directly into the Vonage telephone adapter. If this is how you have it set up and it still does not work, try replacing the phone cable connected between the Vonage adapter and phones.

If connecting the phone direct works, you will have the figure out at which point the caller ID is failing. Since CID is passed between rings, this would indicate some sort of voltage issue.
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