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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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On Jul 17, 2016 at 23:42:46


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rodman1234
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Joined: Dec 22, 2008
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PostPosted: Mon Dec 22, 2008 6:52 pm    Post subject: Where does it say this???? Reply with quote Back to top

I just was contacted by my alarm company stating I was not being monitiored due to phone problems to my surprise they told me Vonage would not work with my alarm.

Why does Vonage not post this or ask customers these important Questions when signing up??????????

What if thank god it didnt happen my house was broken in to because of there lack of letting you know these very important things???


Im very upset now its going to cost me 300.00 bucks for a cell guard plus another 12.00 a month on top of what I already pay
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outerfire
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Posts: 293

PostPosted: Mon Dec 22, 2008 8:13 pm    Post subject: Reply with quote Back to top

http://www.vonage.com/support.php?article=864&topic=4


Specifically:

Vonage does not support the use of a telephone based monitored alarm system, and recommends against using a telephone based monitored alarm system with Vonage.

Their emphasis
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outerfire
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PostPosted: Mon Dec 22, 2008 8:16 pm    Post subject: Reply with quote Back to top

Now having said that.

It is not impossible to do. But there are limitations. There is a subforum on this site dedicated to such

Fax, Tivo & Alarms

I'd look there for ideas as well
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rodman1234
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PostPosted: Mon Dec 22, 2008 8:29 pm    Post subject: Reply with quote Back to top

Thanks for the info (from the search) But where is it said signing up ??? or when I was going through the process?????(fine print??)

Dont you think when you are signing up the person should ask you these important ????s I Myself didnt come to the web site to check (WHO WOULD) because its a phone.....So I guess THEY can beat around the bush on this subject but I think its bull$*&! and they need to inform the customer of this.

Is this reason for Vonage to forefit my contract Null and Void???

Now its costing me more then having my old phone back lol....Wheres the savings lol......
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outerfire
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PostPosted: Mon Dec 22, 2008 8:34 pm    Post subject: Reply with quote Back to top

I wasn't taking sides.

I was simply answering your question.

I agree it ought to be more visible. But your question was "Where does it say this????"

Your follow up questions are probably answered as almost nowhere outside the fine print.
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rodman1234
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PostPosted: Mon Dec 22, 2008 9:04 pm    Post subject: Reply with quote Back to top

True
Im not mad at you sorry if seems like that.

I just read some info from the alarms thread and to fix it seem to just be a bandaid I guess the only way to go is the wireless..

just makes me mad 480.00 299.00 = 779 64.00 a month what a savings lol
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trekologer
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PostPosted: Mon Dec 22, 2008 11:16 pm    Post subject: Reply with quote Back to top

Honestly, you're probablly better off with the wireless thing. An alarm sign/sticker/etc just tells a would-be robber to cut the phone line first.
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ed56
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Posts: 832

PostPosted: Mon Dec 22, 2008 11:37 pm    Post subject: Reply with quote Back to top

rodman1234 wrote:
Thanks for the info (from the search) But where is it said signing up ??? or when I was going through the process?????(fine print??)


I agree. I missed it when I signed up for Vonage. After my Vonage was set up, I called the Alarm company to put the system in test mode so I would be sure it worked (just careful I guess). They informed me it was not compatible. I have a POTS line for business, so switched the alarm system to that line.

One company that can use broadband for alarm signals uses an Alarm broadband connector (yes you have to buy it).

See https://nextalarm.com/abn.jsp
Another is Ademco http://www.ademcoonline.com/abn.htm

_________________
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rgnok
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Joined: Jun 12, 2006
Posts: 174

PostPosted: Mon Dec 22, 2008 11:44 pm    Post subject: Every page of Vonage's Site Reply with quote Back to top

I agree with the comments that it could be better disclosed and agree with outerfire's comment "almost nowhere outside the fine print", but, to be fair . . . it is in the fine print on EVERY page of Vonage's web site, including the signup page . . . at the bottom in the footer, it says "Alarms and other systems may not be compatible".

Again . . . buried in the fine print, but there on every page.
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Tue Dec 23, 2008 12:08 am    Post subject: Re: Every page of Vonage's Site Reply with quote Back to top

rgnok wrote:
I agree with the comments that it could be better disclosed and agree with outerfire's comment "almost nowhere outside the fine print", but, to be fair . . . it is in the fine print on EVERY page of Vonage's web site, including the signup page . . . at the bottom in the footer, it says "Alarms and other systems may not be compatible".

Again . . . buried in the fine print, but there on every page.


I clicked through the current sign up process and on the page https://subscribe.vonage.com/account you will note that Vonage asks what type of internet connection have . . . with a hyperlink next to it "Why we ask", which states "Vonage requires a high speed connection . . ." making sure you have a broadband connection. A simple radio button asking Yes/No do you have an alarm system that will be dialed by Vonage could take you to a new page after submitting the form with a discussion about the possible issues. After a button labeled "Yes I understand that Vonage may not work with my alarm system", the process could continue.

Not too difficult!

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21

Last edited by ed56 on Tue Dec 23, 2008 8:11 am; edited 1 time in total
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