Where does it say this????

Posts: 7 · New Forum Member Joined: Dec 22, 2008 Posts: 7

I just was contacted by my alarm company stating I was not being monitiored due to phone problems to my surprise they told me Vonage would not work with my alarm.

Why does Vonage not post this or ask customers these important Questions when signing up??????????

What if thank god it didnt happen my house was broken in to because of there lack of letting you know these very important things???

Im very upset now its going to cost me 300.00 bucks for a cell guard plus another 12.00 a month on top of what I already pay

Posts: 293 · Vonage Forum Master Joined: Jan 22, 2006 Posts: 293

http://www.vonage.com/support.php?article=864&topic=4

Specifically:

Vonage does not support the use of a telephone based monitored alarm system, and recommends against using a telephone based monitored alarm system with Vonage.

Their emphasis

Posts: 293 · Vonage Forum Master Joined: Jan 22, 2006 Posts: 293

Now having said that.

It is not impossible to do. But there are limitations. There is a subforum on this site dedicated to such

Fax, Tivo & Alarms

I'd look there for ideas as well

Posts: 7 · New Forum Member Joined: Dec 22, 2008 Posts: 7

Thanks for the info (from the search) But where is it said signing up ??? or when I was going through the process?????(fine print??)

Dont you think when you are signing up the person should ask you these important ????s I Myself didnt come to the web site to check (WHO WOULD) because its a phone.....So I guess THEY can beat around the bush on this subject but I think its bull$*&! and they need to inform the customer of this.

Is this reason for Vonage to forefit my contract Null and Void???

Now its costing me more then having my old phone back lol....Wheres the savings lol......

Posts: 293 · Vonage Forum Master Joined: Jan 22, 2006 Posts: 293

I wasn't taking sides.

I was simply answering your question.

I agree it ought to be more visible. But your question was "Where does it say this????"

Your follow up questions are probably answered as almost nowhere outside the fine print.

Posts: 7 · New Forum Member Joined: Dec 22, 2008 Posts: 7

True
Im not mad at you sorry if seems like that.

I just read some info from the alarms thread and to fix it seem to just be a bandaid I guess the only way to go is the wireless..

just makes me mad 480.00 299.00 = 779 64.00 a month what a savings lol

Posts: 350 · Vonage Forum Evangelist Joined: Dec 04, 2005 Posts: 350

Honestly, you're probablly better off with the wireless thing. An alarm sign/sticker/etc just tells a would-be robber to cut the phone line first.

Posts: 830 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 830

rodman1234 wrote:

Thanks for the info (from the search) But where is it said signing up ??? or when I was going through the process?????(fine print??)

I agree. I missed it when I signed up for Vonage. After my Vonage was set up, I called the Alarm company to put the system in test mode so I would be sure it worked (just careful I guess). They informed me it was not compatible. I have a POTS line for business, so switched the alarm system to that line.

One company that can use broadband for alarm signals uses an Alarm broadband connector (yes you have to buy it).

See https://nextalarm.com/abn.jsp
Another is Ademco http://www.ademcoonline.com/abn.htm

Posts: 174 · Vonage Forum Master Joined: Jun 12, 2006 Posts: 174

I agree with the comments that it could be better disclosed and agree with outerfire's comment "almost nowhere outside the fine print", but, to be fair . . . it is in the fine print on EVERY page of Vonage's web site, including the signup page . . . at the bottom in the footer, it says "Alarms and other systems may not be compatible".

Again . . . buried in the fine print, but there on every page.

Posts: 830 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 830

rgnok wrote:

I agree with the comments that it could be better disclosed and agree with outerfire's comment "almost nowhere outside the fine print", but, to be fair . . . it is in the fine print on EVERY page of Vonage's web site, including the signup page . . . at the bottom in the footer, it says "Alarms and other systems may not be compatible".

Again . . . buried in the fine print, but there on every page.

I clicked through the current sign up process and on the page https://subscribe.vonage.com/account you will note that Vonage asks what type of internet connection have . . . with a hyperlink next to it "Why we ask", which states "Vonage requires a high speed connection . . ." making sure you have a broadband connection. A simple radio button asking Yes/No do you have an alarm system that will be dialed by Vonage could take you to a new page after submitting the form with a discussion about the possible issues. After a button labeled "Yes I understand that Vonage may not work with my alarm system", the process could continue.

Not too difficult!