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ed56
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PostPosted: Tue Dec 23, 2008 1:38 pm    Post subject: Re: Every page of Vonage's Site Reply with quote Back to top

rodman1234 wrote:
ed56 wrote:
rgnok wrote:
I agree with the comments that it could be better disclosed and agree with outerfire's comment "almost nowhere outside the fine print", but, to be fair . . . it is in the fine print on EVERY page of Vonage's web site, including the signup page . . . at the bottom in the footer, it says "Alarms and other systems may not be compatible".

Again . . . buried in the fine print, but there on every page.


I clicked through the current sign up process and on the page https://subscribe.vonage.com/account you will note that Vonage asks what type of internet connection have . . . with a hyperlink next to it "Why we ask", which states "Vonage requires a high speed connection . . ." making sure you have a broadband connection. A simple radio button asking Yes/No do you have an alarm system that will be dialed by Vonage could take you to a new page after submitting the form with a discussion about the possible issues. After a button labeled "Yes I understand that Vonage may not work with my alarm system", the process could continue.

Not too difficult!


I also understand what you say But if you already know you have highspeed then why would you press the button in the first place just another way to hide it. It really needs to be up front JMO!!!!


Just as you (currently) have to select who your broadband provider is as a required field (to make sure you have broadband) to continue with signing up, you would also have to answer the question do you have an alarm system . . . and then on the next screen acknowledge "yes" it may not work if connected to Vonage. Up front would help too, but people do not read.

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ed56
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Posts: 832

PostPosted: Tue Dec 23, 2008 1:41 pm    Post subject: Reply with quote Back to top

rodman1234 wrote:
ed56 wrote:
rodman1234 wrote:
Thanks for the info (from the search) But where is it said signing up ??? or when I was going through the process?????(fine print??)


I agree. I missed it when I signed up for Vonage. After my Vonage was set up, I called the Alarm company to put the system in test mode so I would be sure it worked (just careful I guess). They informed me it was not compatible. I have a POTS line for business, so switched the alarm system to that line.

One company that can use broadband for alarm signals uses an Alarm broadband connector (yes you have to buy it).

See https://nextalarm.com/abn.jsp
Another is Ademco http://www.ademcoonline.com/abn.htm


I have been reading some say these aftermarket things are a bandaid is anyone useing one of these right know ???? Is it working?? I take it if the power was to go off this unit wont work ?

Also will this interfere with the phone jack being used from the jack to the router or will they need to put a new phone jack in for the alarm???

My understanding is ABN connects to your network (internet) rather than a phone. A power outage would most likely take your network down, hence no notification.

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outerfire
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PostPosted: Tue Dec 23, 2008 1:46 pm    Post subject: Reply with quote Back to top

I'm not trying to question anyone's thought on what Vonage should and should not inform customers of. Almost all of us here on the forum are well aware of the Voip uses, limitations, tweaks, availability, portabilty, compatibility,....

All I'm trying to point out is that in Vonage's branding they have created a portion of a customer base that literally takes the following type statements at face value:

"VoIP (or Voice over Internet Protocol) is a great new way to make and receive phone calls using your broadband Internet connection instead of your standard phone line."

"Your callers will never know that it's any different since it sounds just like a regular phone call."

"Our award-winning technology enables anyone to make and receive phone calls with a touch tone telephone almost anywhere a broadband Internet connection is available."



Of course there is more to it. But some customers will take that at face value and be stuck without the suitable alternative and feel abandoned.

Right or Wrong isn't the debate right now. It was just pointed out that Vonage could be more forthcoming. The fact none of us got caught up in their limitations has made it easy for us to find question why everyone else isn't as smart as us. Cool
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ksig
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Posts: 183
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PostPosted: Tue Dec 23, 2008 2:21 pm    Post subject: Reply with quote Back to top

Regardless of what conversation is occurring. I wanted to say that my Alarm works great via Vonage. I have cell backup in case Vonage fails for some reason but the regular day to day sync calls go through Vonage for fiscal reasons. The alarm works as desired. The ATA goes directly to the alarm panel and then the RJ31X jack sends the signal back to the house wiring. Alarm is brand new and installed in my new house. Company is DSC.

So my point is that it can be done. I also have UPS running on the alarm, ATA, router and cable modem.

In the event that any of that fails, the alarm has 8 hour battery backup in itself and the cellular connection will alert the alarm company of the power failure and/or a break-in if it should occur.

If the OP is a bit technical, he might see if possibly the Vonage ATA needs to connect to the "Main" line where the old POTS conncection came in to establish the cut-off required with the RJ31X jack.

I know this is more for the Fax-Alarm-Tivo's group but I wanted to give the OP the understanding that alarms can and do work with Vonage, it just might not be as easy as back filling into the standard phone jacks.
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ed56
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PostPosted: Tue Dec 23, 2008 2:35 pm    Post subject: Reply with quote Back to top

ksig wrote:
Regardless of what conversation is occurring. I wanted to say that my Alarm works great via Vonage. I have cell backup in case Vonage fails for some reason but the regular day to day sync calls go through Vonage for fiscal reasons. The alarm works as desired. The ATA goes directly to the alarm panel and then the RJ31X jack sends the signal back to the house wiring. Alarm is brand new and installed in my new house. Company is DSC.

So my point is that it can be done. I also have UPS running on the alarm, ATA, router and cable modem.

In the event that any of that fails, the alarm has 8 hour battery backup in itself and the cellular connection will alert the alarm company of the power failure and/or a break-in if it should occur.

If the OP is a bit technical, he might see if possibly the Vonage ATA needs to connect to the "Main" line where the old POTS conncection came in to establish the cut-off required with the RJ31X jack.

I know this is more for the Fax-Alarm-Tivo's group but I wanted to give the OP the understanding that alarms can and do work with Vonage, it just might not be as easy as back filling into the standard phone jacks.


Yes, based on numerous threads here and elswhere, some do and some don't. I have ADT which uses Contact ID (CID). When the alarm panel communicates in CID it is communicating at 2300Hz, which generally does not work with Voip, or so I am told.

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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Tue Dec 23, 2008 3:41 pm    Post subject: Reply with quote Back to top

VonTechMgr wrote:
Well outerfire, I just think all the people who complain about Voip, Vonage, or any technology are just plain out silly. There is so much information between Vonage's help section, to forum's, to just plain old Google. The majority of people who complain about something not working as expected are the same people who do not research for themselves and complain after the fact. They expect there to be a big Neon sign telling them every little thing that could possibly go wrong.

How could one expect Vonage to say Alarms do not work when there are people that have no issue. This is just like the people who say faxing does not work yet there are thousands of people who can fax successfully. A company will not state that something straight out does not work if it has high success rate and unfortunately there are just those out there that are to inept to make it work.

Any person who is technically inclined and spends the time looking into their problems will find the answer.
AMEN!!!!!!!!!

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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Tue Dec 23, 2008 3:54 pm    Post subject: Reply with quote Back to top

outerfire wrote:
Vonage as a company needs customers and has chosen to advertise as a "typical" phone company alternative. They are going up against years and years of the "Bells". Myself, my parents talk often and ask many questions about switching. They know I've been landline free for years, and have had very very little trouble. They have yet to make the switch because they've become comfortable with the dependability of the phone company. Now for Vonage to appeal to customers they have to market towards what people have become comfortable with and use, means they've probably oversimplified how things work.
AMEN to that as well!!!!!!!!!!!
Although I agree with the TechMgr's post, I think this is a problem Vonage has as well. Making things look to simple. It lures to many people who don't care to research and think it'll work just like their POTS.

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ed56
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PostPosted: Tue Dec 23, 2008 5:03 pm    Post subject: Reply with quote Back to top

Not to keep pounding on my point, but on the sign up for an account, if you choose Satellite as your high speed provider, immediately a java script window appears that says:

"Vonage service does not work with Satellite. A land-based high speed Internet connection, such as cable or DSL modem, is required. If you need assistance, please call 1-888-272-4820."

Why not post a question do you have an alarm system that will be connected to your Vonage line? If yes, a Java Script window would appear displaying something like:

"Vonage service may not work with your Alarm system. Please contact your alarm monitoring servive to determine if Vonage will work with your monitoring provider. If you need assistance, please call 1-888-272-4820."

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outerfire
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Posts: 293

PostPosted: Tue Dec 23, 2008 5:13 pm    Post subject: Reply with quote Back to top

ed56 wrote:
Not to keep pounding on my point, but on the sign up for an account, if you choose Satellite as your high speed provider, immediately a java script window appears that says:

"Vonage service does not work with Satellite. A land-based high speed Internet connection, such as cable or DSL modem, is required. If you need assistance, please call 1-888-272-4820."

Why not post a question do you have an alarm system that will be connected to your Vonage line? If yes, a Java Script window would appear displaying something like:

"Vonage service may not work with your Alarm system. Please contact your alarm monitoring servive to determine if Vonage will work with your monitoring provider. If you need assistance, please call 1-888-272-4820."


I should have stated earlier

I like this idea. I think it just cleans up a few of the issues that could arise.
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kamnet
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PostPosted: Tue Dec 23, 2008 6:54 pm    Post subject: Reply with quote Back to top

ed56 wrote:
Not to keep pounding on my point, but on the sign up for an account, if you choose Satellite as your high speed provider, immediately a java script window appears that says:

"Vonage service does not work with Satellite. A land-based high speed Internet connection, such as cable or DSL modem, is required. If you need assistance, please call 1-888-272-4820."

Why not post a question do you have an alarm system that will be connected to your Vonage line? If yes, a Java Script window would appear displaying something like:

"Vonage service may not work with your Alarm system. Please contact your alarm monitoring servive to determine if Vonage will work with your monitoring provider. If you need assistance, please call 1-888-272-4820."


Excellent Idea!
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