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doncaruana
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PostPosted: Sat Dec 20, 2008 8:12 pm    Post subject: Reply with quote Back to top

Okay - that sounds reasonable. Two things though - I had the same number of connections/setup etc at my old house as the new one, but get problems here. I'd love to figure out why that's the case.

Secondly, I just tested with newsbin and set it to use only 2 connections. Even with that I have the same issues.

You know, reading elsewhere on some things, I realized that the news traffic dominates my network - everyone else goes to a crawl. I'm not sure it did that before, but the point is that it's like the news traffic has highest priority somewhere. Again, could that be the Vonage router, the cable modem, or wow that's doing that?

And I'm giving serious thought to stuffing a good router in between the the cable modem and rtp300 with some decent QoS settings.
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doncaruana
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PostPosted: Sun Dec 21, 2008 8:56 am    Post subject: Reply with quote Back to top

Well, I had a router with dd-wrt on it that I decided to steal from it's current use as an experiment. Threw it on, turned on QoS to see what happened. As a side note, when I called wow yesterday they told me I was *supposed* to have 15mb d/l and 1mb u/l. Of course that extra bandwidth didn't help...

Anyway, with the dd-wrt router on, Vonage was absolutely perfect. The odd thing was that my download speed was limited to 12mb (though I had set it to 13mb in the QoS settings). So then I tried turning QoS off on the dd-wrt router - STILL crystal clear.

I had to take that router off and put it back where it was, but this makes me think that the rtp300 router is what has whacked out on me. I figure I have two alternatives - go buy another router and put it between the cable modem and rtp300, or go get another adapter from Vonage. I don't really use the other ports anyway, so getting one of the new routers won't hurt me. I need to figure out which one is cheaper and go there.

Anyone who has any input/insight on any of this, please keep'em coming. Thanks!
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trekologer
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PostPosted: Sun Dec 21, 2008 9:07 am    Post subject: Reply with quote Back to top

I don't think that the RTP300 died; its probably more a matter of the router running dd-wrt is better at managing the type of network traffic. If you're considering adding wireless to your network, going with a wireless router running dd-wrt may be a good choice for you. I'm currently using a router running dd-wrt and I can vouch for it being good stuff.
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doncaruana
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PostPosted: Sun Dec 21, 2008 9:24 am    Post subject: Reply with quote Back to top

Actually, I don't want wireless in front of the Vonage adapter, only behind. I threw the dd-wrt router in there because I knew it had decent QoS capabilities. My setup is basically like this:
Cable modem->vonage adapter->wireless router/dhcp. The dd-wrt router was somewhere else (not part of that setup), so I just stuck it in there.

I've heard nothing bad about dd-wrt (and had good experience myself), but it's always good to have another endorsement. Very Happy

Think I'll try the new Vonage adapter first and see what I end up with. Rather not have an extra component that essentially isn't used if I can help it.

I'll post back when I find out if that's the issue and I'll still be checking here for any feedback from anyone.

Thanks for the help trekologer (and kamnet)!
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kamnet
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PostPosted: Sun Dec 21, 2008 10:24 am    Post subject: Reply with quote Back to top

With all that said, I'd agree that it does sound like an issue with the RTP300. You should give tech support a call and see if they can work on improving things before you replace it with either a V-Portal or purchase a dd-wrt capable router (it doesn't have to be a wireless router either, there are non-wireless Linksys routers that you can buy as well, you can also disable the radio on the router w/ the alternate firmware so no worries about it getting hacked).
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doncaruana
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PostPosted: Sun Dec 21, 2008 11:55 am    Post subject: Reply with quote Back to top

Called Vonage. Very interesting call. They suggested downgrading firmware to 1.00.62 (which still had QoS settings). Now it won't route nntp traffic *at all*. This is really pushing me towards believing that the Vonage router has major issues with nntp traffic. Vonage will give me a $40 credit if I buy a new router, which would give me a net cost of $45 (after taxes). I could go get a refurbed wrt54g2 so $33 and put dd-wrt on it. Advantage there would be that I could put the Vonage router on a separate branch, disadvantage is extra unit that shouldn't be necessary and the mysterious throttle of the traffic back to 12mbs.

Waiting for Vonage to call back so I can tell them to please put the firmware back. Of course, if the firmware downgrade totally fried the unit, I'm gonna insist on a full replacement. Hopefully it didn't.
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ed56
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PostPosted: Sun Dec 21, 2008 12:27 pm    Post subject: Reply with quote Back to top

doncaruana wrote:
Called Vonage. Very interesting call. They suggested downgrading firmware to 1.00.62 (which still had QoS settings). Now it won't route nntp traffic *at all*.


The new firmare would have re-set any special settings on the internal firewall. Have you opened up port 119 for NNTP?

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doncaruana
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PostPosted: Sun Dec 21, 2008 12:46 pm    Post subject: Reply with quote Back to top

Actually I wasn't doing any firewall activity - it was all system default (I have my security behind the Vonage router). But, I just hung up with Vonage and they confirmed - they toasted the router when they downgraded. Said they could see from their end it was having issues.

So, it's off to best buy to get a new v-portal adapter. The saga continues...

The cool thing is that they offered to send me a replacement free of charge - I just can't wait for 2-3 days while they have my service whacked out. But I talked through it with them and it still won't end up costing me anything.
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ed56
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PostPosted: Sun Dec 21, 2008 1:37 pm    Post subject: Reply with quote Back to top

Since Vonage has pretty much standardized on the V-portal, I think that is a good choice. They have "fixed" some issues since first introduced and since it is the only ATA now sold directly by Vonage, they will make sure it is stable.

I have had virtually no problems with my VT-2142, but if it ever needs replacing, I would choose the V-Portal just on the basis of ongoing support.

_________________
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Last edited by ed56 on Sun Dec 21, 2008 2:34 pm; edited 1 time in total
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kamnet
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Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Sun Dec 21, 2008 2:07 pm    Post subject: Reply with quote Back to top

doncaruana wrote:
Actually I wasn't doing any firewall activity - it was all system default (I have my security behind the Vonage router). But, I just hung up with Vonage and they confirmed - they toasted the router when they downgraded. Said they could see from their end it was having issues.

So, it's off to best buy to get a new v-portal adapter. The saga continues...

The cool thing is that they offered to send me a replacement free of charge - I just can't wait for 2-3 days while they have my service whacked out. But I talked through it with them and it still won't end up costing me anything.


Since it was Vonage's advice that messed up the router, I don't think it would be out of line to ask that they send you a new V-Portal free of charge. That is what they did for me for replacing my RTP300 and it wasn't even their fault. Save your $45 and use it to buy a nice Linksys router to throw the alt firmware on (personally I perfer Tomato, but either are fairly robust, capable and much better than the default firmware).

I agree with ed56, they've made a lot of improvements and I'm fairly happy with the V-Portal's performance now, although it took a few days for it to adapt to my line and to get a few other things straight.
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