V-Phone came with Corrupted Files

Posts: 5 · New Forum Member Joined: Jun 21, 2005 Posts: 5

I bought a V-Phone from Buy.com to add to my existing Vonage Acct.

On first plug-in it says files are corrupted; contact Vonage Customer service. Cry

Tried rebooting etc.

Have called & emailed V. Tech Support (Canned reply indicates that perhaps my email was not read properly?) - have asked for escalation. Brick wall

I want to get it to work in the next couple of days.

Is there any way of fixing the files without unit replacement?

TIA,
Roger

Posts: 168 · Vonage Forum Master Joined: Apr 09, 2007 Posts: 168

Have you been able to resolve your issue?

Posts: 5 · New Forum Member Joined: Jun 21, 2005 Posts: 5

whatumean wrote:

Have you been able to resolve your issue?

Thanks for the follow-up, sorry about my delay before replying.

After trying partial & complete overwrites, Vonage was not able to resolve the technical problem with the V-Phone unit I received.

At their suggestion, I returned it to the vendor and got a full refund.

Pity - as a long time Vonage subscriber, I had wanted to use the V-Phone while visiting Australia. [I used Skype instead.]

ONLY2B.

Posts: 168 · Vonage Forum Master Joined: Apr 09, 2007 Posts: 168

Sorry it didn't work out for you. Since you are a customer, you can upgrade to the Pro plan which has what is called the Companion and is a softphone tied to your existing number. This way, as long as you have your laptop with you, you are all set.

http://www.vonage.com/call_plans_vpro.php?lid=vonage_pro&refer_id=WEBPR0706010001W1