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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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Albertan63
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Joined: Dec 13, 2008
Posts: 2

PostPosted: Fri Dec 12, 2008 9:17 pm    Post subject: Vonage won't stop taking money even when you cancel account Reply with quote Back to top

Beware Vonage users.....

When you try to cancel your account you will get some non-english speaking wench trying to talk you out of cancelling and even when you decline... they lie and leave you on their system and keep billing your visa.

I called customer assistance 3 times and each time was a waste of my time calling... still they kept charging my visa even though I had switched to MagicJack for $20 a year.

I ended up with one of Allah's angels named Mohhamed who refused to give my money back. He was a complete waste of skin as most people who bare that name are.

If you support Vonage .... plan on supporting them forever.

My advice.... screeeew Vonage and go with magicjack .....

Vonage is a group of crooks and I will blog on every site I can to make sure the public at large knows that Vonage is NOT a decent service and supports the enemy!

MagicJack.com is where you all need to go..... $20 makes Vonage look like the real crooks that they are!!!
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kamnet
Vonage Forum Master
Vonage Forum Master


Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Fri Dec 12, 2008 10:25 pm    Post subject: Reply with quote Back to top

Not racist, are you?
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roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sat Dec 13, 2008 10:41 am    Post subject: Reply with quote Back to top

Another Magic Jack troll.
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kamnet
Vonage Forum Master
Vonage Forum Master


Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Sat Dec 13, 2008 8:44 pm    Post subject: Reply with quote Back to top

Which is fine, Magic Jack is a good product for what it is, but I'm not comfortable trusting it as my main form of communication.
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Bob1914
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New Forum Member


Joined: Jan 05, 2009
Posts: 4

PostPosted: Mon Jan 05, 2009 6:57 pm    Post subject: Reply with quote Back to top

Just proceed with a chargeback to your credit card. Eventually they will get the message and will stop your service.
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kamnet
Vonage Forum Master
Vonage Forum Master


Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Mon Jan 05, 2009 7:02 pm    Post subject: Reply with quote Back to top

Make sure that you are processing the chargeback within compliance of your credit card company's provisions. If the above individual did not properly terminate his service with Vonage, and Vonage provides sufficient proof to his credit card company, his credit card company may not only penalize him for improperly filing a chargeback, but may also terminate his credit card and send that information to other credit providers. This, in turn, could automatically trigger higher interest rates on other lines of credit that he may hold, or may cause other creditors to cancel his lines of credit.

That would be a pretty ugly end to a situation that started because one individual simply could not control his reaction to dealing with an offshore account representative.
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Bob1914
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Joined: Jan 05, 2009
Posts: 4

PostPosted: Mon Jan 05, 2009 7:12 pm    Post subject: Reply with quote Back to top

I sent Vonage a letter of notice, which they ignored. So, I proceeded with a charge back. My credit card rep was provided with full details. Eventually, Vonage figured out that they had to cancel my account and refund my cash.

Thing is, when I signed up, there was nothing in the agreement that stated that I had to contact them by telephone to cancel the contract.
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kamnet
Vonage Forum Master
Vonage Forum Master


Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Mon Jan 05, 2009 8:57 pm    Post subject: Reply with quote Back to top

That very well may be, and they may have changed the Terms of Service. Most ToS agreements state that the terms can be changed at any time (which ****, but what else can you do?). It's usually a good idea to check those again before you cancel your service.
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Bob1914
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Joined: Jan 05, 2009
Posts: 4

PostPosted: Tue Jan 06, 2009 2:21 pm    Post subject: Reply with quote Back to top

Courts frown open contractual clauses that allow one party to unilaterally modify the provisions of any particular contract.

Most people are sheep and do what they are told to do, but not me. You shouldn't either.
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kamnet
Vonage Forum Master
Vonage Forum Master


Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Tue Jan 06, 2009 4:26 pm    Post subject: Reply with quote Back to top

Some courts do frown on those, and some courts say that they are legally binding. The Supreme Court has not yet ruled either way, no case has ever reached that far.

I myself feel that such one-sided contracts are unfair to consumers, but there are many courts who have ruled that the consumer had full awareness of this when they went into the contract.
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