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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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kamnet
Vonage Forum Master
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Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Fri Dec 12, 2008 8:54 pm    Post subject: Why does Vonage want my "broken" RTP300? Reply with quote Back to top

So I receive an e-mail from Vonage this morning telling me that they want me to ship back my "broken" RTP300.

BWAH? Why?

This device is over three years old. According to the agreement I signed up with when I signed on, once the device passed the one year mark it would no longer be covered under any warranty, it would be mine, and I would be under no obligation to return the device. If they don't receive it back, they want to charge me the full $79.99 for the V-Portal that they sent me in order to continue service.

Evil or Very Mad *fumes&* Evil or Very Mad

Why would they want my "broken" device back? It's no longer covered under a warranty, Vonage no longer sells it, so I don't see why it is of any use. However, it is still of use to me, especially since the V-Portal doesn't offer 4-port ethernet.

Maybe it's just me, I just don't see what good this does for Vonage other than make me further upset with their policies, which right now still isn't sitting very well with me.
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Sat Dec 13, 2008 1:44 am    Post subject: Reply with quote Back to top

1) To make sure it is truly broken (not trying to get additional device).
2) To make sure it is not resold to some unsuspecting buyer.
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kamnet
Vonage Forum Master
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Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Sat Dec 13, 2008 1:49 am    Post subject: Reply with quote Back to top

Hrm... okay, maybe I can buy that.

Still, they're also willing to let me keep the device, let me go out and buy a retail device and reimburse me $40. I can pick up a Motorola ATA for $30+tax, and that essentially gets me a free device as well...

*scratches head* Hrm.
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ed56
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Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Sat Dec 13, 2008 10:07 am    Post subject: Reply with quote Back to top

Or you can get a used Motorala ATA on ebay . . . for around $10.00 plus shipping, but you are at risk if the owner does not contact Vonage and release the MAC address to you . . . and if not, you can not add it to your account, making it worthless for Vonage use.

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Pyramid3
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Joined: Nov 02, 2008
Posts: 51

PostPosted: Sat Dec 13, 2008 11:04 am    Post subject: Reply with quote Back to top

Make sure it IS broken when you send it back. At least everyone will be happy with that outcome. I'd mail it back the cheapest slowest way possible too. Unless of course they're paying for shipping.
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Sat Dec 13, 2008 11:10 am    Post subject: Reply with quote Back to top

kdf55 wrote:
1) To make sure it is truly broken (not trying to get additional device).
2) To make sure it is not resold to some unsuspecting buyer.


3) Determine why the device failed.
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PirateKatz
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Joined: Aug 12, 2008
Posts: 7

PostPosted: Sat Dec 13, 2008 8:08 pm    Post subject: Reply with quote Back to top

I had the wireless Motorola access point that lost its settings every time it lost power. After about a year of dealing with it, I called Vonage to cancel my service and told them why.

They sent me a new V Portal to make me happy and gave me a couple months of free service. They never asked to get my old access point back.

I guess it must depend on which rep talk to you when you call.
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kamnet
Vonage Forum Master
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Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Sat Dec 13, 2008 8:49 pm    Post subject: Reply with quote Back to top

I don't see what good it would do them to determine why the router died. They don't sell them anymore, they don't repair them, they don't re-issue them because they have the V-Portal. It's a legacy device that no longer needs their support.

But, after this morning, they can have it back. All DNS through the unit is now dead. For now I've re-configured my TrendNet wireless router to take over these duties, but I'll need to find another 4-port Router, I am not very confident that the TrendNet will provide me with the security I want. I'll probably find another Linksys router than I can throw Tomato on.

Too bad. It was such a nice, slim unit that did everything that I want. Oh well. I should stop my **** now *grin*
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Sun Dec 14, 2008 12:56 am    Post subject: Reply with quote Back to top

kamnet,

I know a LOT of folks want a separate router OTHER than their Vonage device, but the Vportal, the VT2142 and others are NAT routers that provides the same security, what we used to call a circuit firewall.

That in addition to the firewalls on your local PC is perfectly adequate for IP security and removes the issues of stacked networks. If you are runnng torrents, games such as wow or other high usage aps, I would agree with a router that has highly configurable routing and QOS, but for most I would simply put switches after the Vonage device, as I have done.

I do automated SQL and Access database backups via FTP multiple times a day as well as uptime checks on various websites, host a FTP server and VNC and have had no problems.

JMHO

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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kamnet
Vonage Forum Master
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Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Sun Dec 14, 2008 2:34 am    Post subject: Reply with quote Back to top

And that's why I liked my RTP300. Even if I wasn't going to use it for handling my Voip anymore, it was a great 4-port router that completely suited my needs, it was still of great use to me.

But, as I said, it's pretty much dead now. So perhaps this is for the better.

I picked up my TrendNet router because it was cheap and I needed wireless at the time for a laptop that wasn't doing anything important. Reading some reviews, I don't think I'm going to be worried about any major security issues.
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