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mikebrown Posted:
Hello, I think
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it with the Expert
they can surely
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Hard Wiring - Installation
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On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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diana87 Posted:
You have to use
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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

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Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
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system for our
office. Lately,
our call quality
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
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many more
Dreamcast games
are opened up
recently.
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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On Dec 05, 2016 at 12:35:11


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DLevenson
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Joined: Jun 09, 2008
Posts: 227
Location: NJ

PostPosted: Sun Dec 14, 2008 3:29 pm    Post subject: Reply with quote Back to top

If I understand correctly, your three-year-old Vonage-branded router failed, and they offered you a replacement at no cost, asking only that you return the old one. (Please correct me if I do not understand correctly.)

There are not very many electronic products which which can be returned and replaced at no cost when they are three years old. But even when a product is brand new and fails out of the box, sellers who offer a free replacement ask you to return the failed product. If they didn't, they'd probably be giving away a whole lot of product in cases where no fault exists, no?

I think it is very decent of Vonage to ship the replacement before they receive the return. They understand the need to maintain telephone service and minimize down-time. But I don't find it unreasonable that they ask for the return of the old one, regardless of what they decide to do with it later.

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PSJ
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Vonage Forum Senior


Joined: Dec 25, 2007
Posts: 99

PostPosted: Sun Dec 14, 2008 4:59 pm    Post subject: Reply with quote Back to top

DLevenson wrote:
If I understand correctly, your three-year-old Vonage-branded router failed, and they offered you a replacement at no cost, asking only that you return the old one. (Please correct me if I do not understand correctly.)




Agreed,

Your getting $79.99 ( trade in allowance / less shipping ) for your old, broken down, junk device.


I'd be dancing in the street Very Happy



I can only hope that they will make me the same deal....If / when my V-Portal craps out Embarassed



PSJ aka Marc


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holler
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Joined: Apr 27, 2005
Posts: 72

PostPosted: Sun Dec 14, 2008 6:20 pm    Post subject: Reply with quote Back to top

Very True ! There is absolutely no need to complain about returning an old device, when they are providing the latest model without any charge. As per Vonage terms, in fact, they should actually charge 79.99 for sending a new device , since the old one was out of warranty.
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kamnet
Vonage Forum Master
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Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Sun Dec 14, 2008 11:37 pm    Post subject: Reply with quote Back to top

It was the phone port that was flaking out, not the entire router (at the time). Up until yesterday, the ethernet ports were functioning fine and showed no trouble. The tables have now turned and the device is almost dead.
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outerfire
Vonage Forum Master
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Joined: Jan 22, 2006
Posts: 293

PostPosted: Mon Dec 15, 2008 12:26 am    Post subject: Reply with quote Back to top

Oh I'd even wonder about it being a canned response. Since the rep isn't likely responsible to decide which adapters they need back under what circumstances they want the return, I'd suspect that general policy would be just to request the return of all units when they replace it.

I guess it's be frustrating blowing a little postage on sending the dead unit back, but hey you did get a replacement. If they are going to charge you without the return make sure you do get a tracking number when you do return.
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kamnet
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Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Mon Dec 15, 2008 3:12 am    Post subject: Reply with quote Back to top

Yes, it's all canned responses, over two days I've gotten the same responses back three times. Frustrating to say the least.

But they're also offering to ship it back for free as well. If it wasn't for the fact that I was actually interested in keeping it (when it was functional) then I'd have had no complaints at all. Free replacement, free shipping to return the old device. But it does me no good to argue for a product which actually is dead now vs. a product that was previously functional but useless to anybody else but me.

I'll call them in the morning to request they send me a shipping label (don't have a printer right now, so I can't print it myself). Now if I can find the original box they shipped it in...
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