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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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UNHAPPY7
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Joined: Dec 11, 2008
Posts: 3

PostPosted: Thu Dec 11, 2008 1:22 am    Post subject: Very Unhappy Reply with quote Back to top

I was lied to about every issue that mattered to me so that I would accept the offer. I had numerous unauthorized charges placed on my credit card, and the equipment would not work with my router leaving the other 2 computers in the house unusable.

I was assured that I would be able to recieve a specific custom number by the representative. This was important to me so my children would be able to easily remember it. I had asked her several times if she was sure that if I was to accept the service, I would be able to recive that phone number. After signing up, I was sent an e-mail that led me to believe that this was incorrect, so I called to find out that indeed I would not be able to recieve the number, and that I was forced to accept the number that they had chosen for me.

I was also told by the representative that it would be a free 30 day trial, and at any time during that period if I wanted to cancel, I could do so without charges or penalties. I had also asked her directly about this when she read the fine print stating that there would be a 39.99 cancelation fee, and a 79.99 security retainer on the equiptment. She assured me that this would only apply if I decided to cancel after the 30 days. I followed that up with a "are you sure?" twice. After signing up, I was told that this was not true as well, and that it did still apply.

They had sent the equiptment to the wrong address, although I was able to track it's location. When I set up the equiptment, it would not work with my router. I have 3 computers in the home, and in order to use the phone it had to be connected directly into my main computer, leaving the other 2 unconnected to the internet.

I had numerous issues with Vonage and every time I had called to resolve them I was sent to someone in Asia, Philippines, or south America that was very difficult to understand, and was not able to understand me. There was one representative from New Jersey that was helpful, knowledgeable, and courteous who had promised me a return phone call. When several days had passed, I tried to reach her or her office, and was tied up with an hour and a half of verifications and transfers to people that could not connect me to the United States. I had spent an accumulated 5 hours on the phone dealing with the issues that I had with the service. From the time of accepting the offer and discontinuing service was 5 days.
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ksig
Vonage Forum Master
Vonage Forum Master


Joined: Jul 07, 2008
Posts: 183
Location: Illinois

PostPosted: Thu Dec 11, 2008 11:35 am    Post subject: Reply with quote Back to top

Sorry that it was a bad experience! Since it sounds like you've already disconnected your service, there isn't much anyone can do for you. Hope you have better luck with your next provider.
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