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massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05


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aphex
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PostPosted: Tue Dec 09, 2008 1:03 am    Post subject: Does switching adapters incur a new agreement? Reply with quote Back to top

I've been with Vonage since Oct 2004. Things have been good until these past 5-6 months where call quality has really gone downhill, specifically the static. Tried EVERYTHING (even with Vonage Support's help) and nothing works, that only leaves replacing my 4+ year old Linksys PAP2 (v1).

The tech I was on the phone with offered a new v-portal for $30, but said it would invoke a new agreement and that if I cancel in the first year I would be charged the $50 disconnect fee.

I'd rather not be tied down to Vonage as I've been thinking of switching to another provider, so I'm wondering my options are at this point.

If I buy a used adapter off eBay and call Vonage to switch from my old adapter to this 'new to me' one, would that incur a new agreement?
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Tue Dec 09, 2008 7:57 am    Post subject: Reply with quote Back to top

No, buying your own TA will not do that.

However, if you are going to go the eBay "new to you" route, make sure that the seller will guarantee that you can activate the TA and that it works. Often un-activatable TA's (balance owed on a closed account, still on someone else's account, reported stolen, etc) find their way onto eBay, along with ones that just plain don't work.

A suggestion that I can make is if you have a Circuit City near you that is closing, check that out. One near me had Vonage devices starting at $15. This was before Thanksgiving so the stores may have been picked clean by now though.
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Tue Dec 09, 2008 10:03 am    Post subject: Reply with quote Back to top

As mentioned in the previous post, I also do not recommend purchasing a telephone adapter from EBAY unless the seller has it listed and Brand New. A used adapter could have technical issue or it could still be tied to an account with an unpaid balance. If it is still tied to an account with an unpaid balance or on a Suspended account, Vonage cannot activate this for you.

If you want to get one, try a retail store. Even at that point, you may still get one off the shelf that was returned and could have technical issues or have an unpaid balance associated with it. But at least you can return it and pick up a different one.

You do not have to contact Vonage to get this activated either. If you buy a Vonage branded device yourself, as long as it is not associated with any other account, you can just activate it yourself. Go to http://www.vonage.com/retail_subscribe/ . Chose the Option for Current Customer Login, enter the MAC address from the new device and continue through the prompts. This will add the device to the account and move your phone number to it. Connect it up to the internet and let it sit for a few minutes until it has download it's profile and firmware.
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