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DrFloyd777
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PostPosted: Fri Dec 05, 2008 9:38 am    Post subject: Dialup Modem - Call connects - reciever cannot hear my voice Reply with quote Back to top

I have my PC set up where the Vonage Talk works with the USB HEadset/microphone. Sounds great.

I then using a CRM software go to call a client and the phones dials & connects.

I can hear the person I am calling, they cannot hear me. The microphone/voice is not being sent through. After a random number of seconds (20 to 40), the phone will disconnect or I will hear some sort of fax/computer tone being sent.
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ed56
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PostPosted: Fri Dec 05, 2008 10:40 am    Post subject: Reply with quote Back to top

Never had this kind of problem with Vonage Talk.

Be sure the preferences are set right in Vonage Talk, Tools, Preferences, Audio, Input Device.

Otherwise, sounds like a conflict with your audio devices or the CRM software. The Fax tone sounds like the CRM software is trying to use your modem, which probably serves as a phone device (TAPI).

Can you use Vonage talk using the Vonage talk software with the crm software not runing, after a computer re-boot?

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DrFloyd777
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PostPosted: Fri Dec 05, 2008 10:51 am    Post subject: Reply with quote Back to top

To clarify. Vontage Talk is to be taken out of the loop. Vontage Talk works perfectly, but Vontage Talk uses an eithernet connection.

The CRM software is designed to use a dialup modem and I need to work around the ethernew connection and use the dialup.
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kamnet
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PostPosted: Fri Dec 05, 2008 11:39 am    Post subject: Reply with quote Back to top

Sounds like you have a misconfiguration with your CRM/dialipup application and/or your headset. I don't see where this is relevent to Vonage.
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ed56
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PostPosted: Fri Dec 05, 2008 1:37 pm    Post subject: Reply with quote Back to top

DrFloyd777 wrote:
To clarify. Vontage Talk is to be taken out of the loop. Vontage Talk works perfectly, but Vontage Talk uses an eithernet connection.

The CRM software is designed to use a dialup modem and I need to work around the ethernew connection and use the dialup.


If you are trying to use Vonage talk with a dial-up, will not work.

So, your CRM software and VT will not play together.

However, you could use your regular Vonage line.

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DrFloyd777
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PostPosted: Fri Dec 05, 2008 2:52 pm    Post subject: Reply with quote Back to top

I sthere an emmulator where the CRM can access the Vonage line like it was a modem configuration?
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