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Radnor
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PostPosted: Thu Jan 13, 2005 3:00 pm    Post subject: Reply with quote Back to top

Is it possible to get a vonage-based router from a store to use in the meanwhile? Or does your account only work with the router they send?
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rebus
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PostPosted: Thu Jan 13, 2005 3:34 pm    Post subject: Reply with quote Back to top

Cynicize wrote:
Florida, near Pensacola

I'm just north of Tampa, and so far 4 adapters have each taken 3 days. It's 2 days to Jacksonville, then the extra day to Tampa. I would imagine Pensacole would be similar.

 
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reebok
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PostPosted: Thu Jan 13, 2005 3:39 pm    Post subject: Reply with quote Back to top

you can buy one and set it up. I can't believe you would want to go pay for something, use it for a day or two, then go and try to bring it back, but yeah it should work. the retail units are the linksys RT31P2 (which they send), the linksys PAP2 (non-router), linksys WRT54GP2 (wireless router), and the motorola VT1000.

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rebus
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PostPosted: Thu Jan 13, 2005 3:41 pm    Post subject: Reply with quote Back to top

burghman wrote:
Hard when I'm already paying for a service that I don't have!

If you need to make some long distance calls, here's a little trick to save you the money. Go to your Vonage control panel, choose Features, Forwarding, and put the number you want to dial in the Forward To box. Then set the time delay to immediate. Use your POTS line to dial your Vonage number and it will be transparently forwarded.

(Just remember to remove forwarding after placing the call....)

 
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Radnor
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PostPosted: Thu Jan 13, 2005 3:42 pm    Post subject: Reply with quote Back to top

reebok wrote:
you can buy one and set it up. I can't believe you would want to go pay for something, use it for a day or two, then go and try to bring it back, but yeah it should work. the retail units are the linksys RT31P2 (which they send), the linksys PAP2 (non-router), linksys WRT54GP2 (wireless router), and the motorola VT1000.


I ask because I will not be home to accept delivery of the package and will be out of town. It'd be great if I could setup Vonage to work immediately while I'm out and about instead of waiting a week to get back. Smile
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reebok
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PostPosted: Thu Jan 13, 2005 3:45 pm    Post subject: Reply with quote Back to top

I see. well from what I hear, the PAP2 is the friendliest one to travel with (size-wise, as opposed to the other linksys products). just keep in mind it is not a router if you're planning on having a computer and Vonage hooked up at the same time.

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burghman
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PostPosted: Thu Jan 13, 2005 11:18 pm    Post subject: Reply with quote Back to top

Rebus, thanks for the tip...but all I have is my cell phone right now. THANKS!
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nwind27
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PostPosted: Sun Aug 07, 2005 9:19 pm    Post subject: Reply with quote Back to top

Twisted Evil
I ordered on the 29th of July...today on 7th(Sunday) of August i didn't get any adaptor and email yet.. i paid by credit card around $40.00 which they have taken..


i am getting losing my patience now.. plz help me out
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henbacker
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PostPosted: Wed Nov 02, 2005 2:14 pm    Post subject: More Delivery Problems ... Reply with quote Back to top

Hope this reaches someone who's considering Vonage BEFORE they buy into it.

We ordered Vonage over 7 business days ago, and included a request to have our home phone number moved from our current "land line" provider (AT&T) to Vonage. All seemed fine at the time, and we looked forward to the reliable service that so many other friends and family have from Vonage.

Almost immediately after submitting my order it is marked as being "processed". Within 24 hours it is marked as "complete", and I am happily looking forward to saving almost $50/month on our phone bill.

Unfortunately, now 9 days after placing our order, the Vonage equipment has not arrived. In fact, the link to DHL's tracking information comes back "no such package" from DHL!

Worse yet, our land line is now no longer active as Vonage has switched it over to their (currently non-existent) service, so we no longer have 911 service of any sort and are forced to resort to EXPENSIVE cell phone calls to talk to family over long distance.

Sent them two e-mails from their "promise to answer within 24 hours" customer service site. Neither were answered (it's now more than 72 hours later) .

Called Vonage's customer service from work yesterday, and the first time was told "our computers are down, why don't you call back later". No promise of them calling me back or thought of taking a message to look into my problem. The second time I talked to "Chris" who was slightly more helpful. He claimed that Vonage doesn't always post the correct tracking number to their website (!?!?!) but that he could look it up for me. He did, and (surprise, surprise) claimed our equipment would arrive "today or tomorrow". When I asked him if he could give me the tracking number he used to ascertain this fact he informed me that there was no tracking number (!?!?!?!). Of course, this flummoxed me, so I asked how he could guarantee delivery without a tracking number, and the basic response was "Vonage has that ability" but it's too complicated for you to understand. (Incidentally, I have a PhD in Computer Science.)

What I translate this to really mean is "Oops. We didn't ship your product by mistake. We'll overnight it to you to make up for it." To be honest, I'd rather he would have just told me that (although I would have demanded some sort of refund in that case).

By the way, the equipment *STILL* has not arrived two days later.

One more day, and this matter will be handed off to the Better Business Bureau!
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galion
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PostPosted: Wed Nov 02, 2005 2:23 pm    Post subject: Reply with quote Back to top

henbacker, I'm sorry to hear you are having so much trouble. It can be very frustrating and now you are at the mercy of this equipment getting to you and working. I know its too late for you, but two suggestions for people considering Voip.

(1) Buy your adapter at a local retail store and use the retail activation. Preferably use the big box store (Circuit City, Best Buy, etc.) so it is easy to swap out if you do have problems.

(2) Do not transfer your number until your system is up and running. I like the idea of transferring your number even if it means adding it as a virtual number. Maybe there are other ways to delay transferring your number. (This is easy for me to say since I did not transfer my number so I don't know the frustration first hand.)

When I bought mine I got home and 15 minutes later was up and running. That is why I make this suggestion.

I hope you don't feel like I'm saying you did anything wrong henbacker because when you order the system it should be delivered correctly. It sounds like a situation that would be extremely frustrating. I hope everything works out.

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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