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sixxers
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PostPosted: Wed Dec 03, 2008 11:03 am    Post subject: Does Vonage keep a record of calls that are not answered? Reply with quote Back to top

Ok, I called Vonage and got an answer but looked online and got a different answer. So I am here hoping that someone can give me a for sure answer.

If I make a call using Vonage will it keep a record of the call if no one answers on the other end?

My company is looking to set up account for our at home telemarketers and we need to see all the calls they make even if no one answers.
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larry77
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Joined: Jun 16, 2007
Posts: 25

PostPosted: Wed Dec 03, 2008 6:21 pm    Post subject: Re: Does Vonage keep a record of calls that are not answered Reply with quote Back to top

sixxers wrote:
Ok, I called Vonage and got an answer but looked online and got a different answer. So I am here hoping that someone can give me a for sure answer.

If I make a call using Vonage will it keep a record of the call if no one answers on the other end?

My company is looking to set up account for our at home telemarketers and we need to see all the calls they make even if no one answers.
I know any call over 1 minute shows up on your call list but I never waited longer than 1 minute for someone to pick up the phone.
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kamnet
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Joined: Sep 12, 2005
Posts: 229
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PostPosted: Wed Dec 03, 2008 6:37 pm    Post subject: Reply with quote Back to top

As far as I know, calls that do not connect or are less than six seconds (for example, you call, get voice mail or answering machine and immediately hang up) are not listed.
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Thu Dec 04, 2008 10:02 am    Post subject: Reply with quote Back to top

Calls that do not connect are not Rated therefore will not log to the customer CDR's. In order for a call to be rated, a SIP 200 OK message must be sent back to the caller. The 200 OK represents the called party has answered the call. If the call is not answered, there is no 200 OK therefore it is not rated. These calls are logged internally but are not available to the customers.

You also mention telemarketing. Please note that if your usage is detected as telemarketing / call center by the Vonage Fraud Usage team, you will be asked to upgrade to a Call Center plan at $149.00 per line involved. Telemarketing and Call Centers are prohibited on Vonage Residential and Business Plans. This is listed in the terms of service

10. PROHIBITED USES; UNLAWFUL USES AND INAPPROPRIATE CONDUCT.

10.1 Lawful purposes only.
You may use our service and your device only for lawful, proper and appropriate purposes. You may not use our service or your device in any way that is illegal, improper or inappropriate. For a non-exhaustive list of examples of illegal, improper or inappropriate uses of our service and/or devices, click here.

threatening,

abusive,

harassing,

defamatory,

libelous,

deceptive,

fraudulent,

invasive of another's privacy, or any similar behavior

In addition, you shall not use our service or your device for :

auto-dialing

continuous, or extensive call forwarding

telemarketing (including charitable or political solicitation or polling)

fax or voicemail broadcasting, or

fax or voicemail blasting

and, you shall not use our service or your device to impersonate another person;

send bulk unsolicited messages;

use robots, data mining techniques, or other automated devices or programs to catalog, download, store, or otherwise reproduce or distribute information from our service or use any automated means to manipulate our service;

use our service to violate any law, rule, or regulation;

violate any third party's intellectual property or personal rights; or

exceed your permitted access to our service.

10.2 Monitoring.
We may monitor the use of our service for violations of this agreement. We may remove or block all communications if we suspect a violation of this agreement, or if we think it necessary in order to protect our service, or Vonage, its parent, affiliates, directors, officers, agents, and employees from harm.
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