No Dialtone, No Hardware Works

Posts: 2 · New Forum Member Joined: Nov 30, 2008 Posts: 2

1. Your location: Canada
2. Your ISP name and type (cable, DSL, wireless etc) : Shaw Extreme High Speed - Cable
3. Upload and download speeds - Usually very fast.
4. Modem make and model - Motorola sb5101
5. Type of Vonage adapter used: PAP2
6. Setup of Network: Modem---->Router----->Vonage Adapter---> Panasonic cordless phone.
----->Computers
7. Issue you are experiencing: No Dialtone, no dialing out or calling in.

I have spent all day emailing text support, but they have been scriptatistically useless. I have done resets, in the correct order, on all hardware involved. I switched my line from my Pap2 to my Vphone, but the Vphone couldn't get service either. I have all the right ports on my router open. My phone worked perfectly until yesterday and then i started getting emails from friends saying that my phone was going straight to voicemail. My internet works perfectly on both computers hooked up the router. I tried connecting the Pap2 directly to the router, but it still didn't work. The top two lights on the Pap2 blinked frantically, but I cannot get either phone line light to work. I have used the **** reset with code 877778# to reset the Pap2.
But there's just no dialtone. Please give me other suggestions to try.

PS. I tried to run the speed test, but java has never worked right on my computer. Sorry.

Posts: 830 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 830

Please refer to the indicator light status chart below and let us know exactly what is flashing and how (I am assuming you have the PAP2v2):

LED Action Condition
Power 1- Blink (blink, pause, repeat) PAP2v2 is powering up
Power 2 - Blinks (blink, blink, pause, repeat) PAP2v2 is obtaining an IP address
Power 3 - Blinks (blink, blink, blink, pause, repeat PAP2v2 is obtaining configuration from Vonage
Power 4 - Blinks (blink, blink, blink, blink, pause, repeat) PAP2v2 is registering with Vonage
Power Lights up red - PAP2v2 has failed self-test or is malfunctioning
Power, Phone, Internet - Rapid Blinking Downloading/upgrading firmware Note: Do NOT unplug or disconnect while downloading firmware
Power, Phone 1 - Solid Startup process is complete
Power, Phone 1-2 - Solid Phone for that line is on hook, registered with Vonage and ready for use
Phone 1-2 Blinking Phone or fax for that line is ringing or off hook
Internet Blinking Activity on the Internet connection

Posts: 350 · Vonage Forum Evangelist Joined: Dec 04, 2005 Posts: 350

The light paterns posted in the previous message refer to the PAP2v2 (green lights). They do not apply to the original PAP2 (blue lights).

First, what type of router do you have? I noticed you said that you have all the ports open on your router. What do you mean by that? If you mean you have enabled port forwarding, it shouldn't be necessary. Please disable port forwarding then cycle the power on your router and PAP2 device.

Second, find out what IP address (if any) your PAP2 has. Pick up the phone, dial **** and then dial 110#. The PAP2 should read off the IP address is has. Make sure that the PAP2 reports the IP address that your router assigned to it.

Posts: 2 · New Forum Member Joined: Nov 30, 2008 Posts: 2

Hi there, it was a Pap2 with blue lights. But regardless, it was magically working this morning when I got up. Even though I didn't fix it. I feel like the problem was on Vonage's end anyway.
Thanks for the help!

Posts: 656 · Posted: Sun Nov 30, 2008 12:11 pm Post subject:

It is highly unlikely your SIP registration issue was with Vonage but of course that is what the technically challenged that do not understand how Voip and SIP works and what it takes to make it work would think.

There a 4 proxy servers per each proxy group each in a different location around the US. Even if there was a blackout or a nuclear strike and one data center was down, there would still be 3 proxy servers in the group your phone number is assigned to. Your device will do a DNS look up against the proxy group host name and will register to one of the 4 proxies. If something happens to that proxy, your device will fail over to one of the other 3.

If the SIP registration does not make it to the proxy or you do not get the 401 Unauthorized back to force your device to authenticate Registration, you wont register. So reason why this could happen could be as simple as your ISP's DNS servers having issues and not resolving to the voncp.com domain, BGP routing issues at any border router between your ISP and Vonage, or some kind of local issue at your own router.

There are 42 proxy groups and each can hold up to 100,000 users. So if this were a Vonage issue, there would have been anywhere up to 100,000 people with the same issue. This was not the case. So maybe before you point fingers at Vonage, you go out to the store, buy yourself a hub, connect the hub between your modem and router, install ethereal or wireshark on a PC, connect PC to hub, and sniff for SIP packets. This way you ca determine whether or not your able to resolve your proxy hostname to an IP, you can seen Registrations going out and if your seeing a 401 Unauthorized response coming back. This can narrow down point of failure.