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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

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Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
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Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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make my phone ring
louder so I can
hear using
...

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Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
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On Sep 30, 2016 at 00:37:45


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Zahdia
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Joined: Nov 30, 2008
Posts: 2

PostPosted: Sat Nov 29, 2008 9:38 pm    Post subject: No Dialtone, No Hardware Works Reply with quote Back to top

1. Your location: Canada
2. Your ISP name and type (cable, DSL, wireless etc) : Shaw Extreme High Speed - Cable
3. Upload and download speeds - Usually very fast.
4. Modem make and model - Motorola sb5101
5. Type of Vonage adapter used: PAP2
6. Setup of Network: Modem---->Router----->Vonage Adapter---> Panasonic cordless phone.
----->Computers
7. Issue you are experiencing: No Dialtone, no dialing out or calling in.

I have spent all day emailing text support, but they have been scriptatistically useless. I have done resets, in the correct order, on all hardware involved. I switched my line from my Pap2 to my Vphone, but the Vphone couldn't get service either. I have all the right ports on my router open. My phone worked perfectly until yesterday and then i started getting emails from friends saying that my phone was going straight to voicemail. My internet works perfectly on both computers hooked up the router. I tried connecting the Pap2 directly to the router, but it still didn't work. The top two lights on the Pap2 blinked frantically, but I cannot get either phone line light to work. I have used the **** reset with code 877778# to reset the Pap2.
But there's just no dialtone. Please give me other suggestions to try.

PS. I tried to run the speed test, but java has never worked right on my computer. Sorry.
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Sun Nov 30, 2008 9:42 am    Post subject: Reply with quote Back to top

Please refer to the indicator light status chart below and let us know exactly what is flashing and how (I am assuming you have the PAP2v2):

LED Action Condition
Power 1- Blink (blink, pause, repeat) PAP2v2 is powering up
Power 2 - Blinks (blink, blink, pause, repeat) PAP2v2 is obtaining an IP address
Power 3 - Blinks (blink, blink, blink, pause, repeat PAP2v2 is obtaining configuration from Vonage
Power 4 - Blinks (blink, blink, blink, blink, pause, repeat) PAP2v2 is registering with Vonage
Power Lights up red - PAP2v2 has failed self-test or is malfunctioning
Power, Phone, Internet - Rapid Blinking Downloading/upgrading firmware Note: Do NOT unplug or disconnect while downloading firmware
Power, Phone 1 - Solid Startup process is complete
Power, Phone 1-2 - Solid Phone for that line is on hook, registered with Vonage and ready for use
Phone 1-2 Blinking Phone or fax for that line is ringing or off hook
Internet Blinking Activity on the Internet connection

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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trekologer
Vonage Forum Evangelist
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Sun Nov 30, 2008 10:14 am    Post subject: Reply with quote Back to top

The light paterns posted in the previous message refer to the PAP2v2 (green lights). They do not apply to the original PAP2 (blue lights).

First, what type of router do you have? I noticed you said that you have all the ports open on your router. What do you mean by that? If you mean you have enabled port forwarding, it shouldn't be necessary. Please disable port forwarding then cycle the power on your router and PAP2 device.

Second, find out what IP address (if any) your PAP2 has. Pick up the phone, dial **** and then dial 110#. The PAP2 should read off the IP address is has. Make sure that the PAP2 reports the IP address that your router assigned to it.
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Zahdia
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New Forum Member


Joined: Nov 30, 2008
Posts: 2

PostPosted: Sun Nov 30, 2008 11:17 am    Post subject: Reply with quote Back to top

Hi there, it was a Pap2 with blue lights. But regardless, it was magically working this morning when I got up. Even though I didn't fix it. I feel like the problem was on Vonage's end anyway.
Thanks for the help!
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Sun Nov 30, 2008 12:11 pm    Post subject: Reply with quote Back to top

It is highly unlikely your SIP registration issue was with Vonage but of course that is what the technically challenged that do not understand how Voip and SIP works and what it takes to make it work would think.

There a 4 proxy servers per each proxy group each in a different location around the US. Even if there was a blackout or a nuclear strike and one data center was down, there would still be 3 proxy servers in the group your phone number is assigned to. Your device will do a DNS look up against the proxy group host name and will register to one of the 4 proxies. If something happens to that proxy, your device will fail over to one of the other 3.

If the SIP registration does not make it to the proxy or you do not get the 401 Unauthorized back to force your device to authenticate Registration, you wont register. So reason why this could happen could be as simple as your ISP's DNS servers having issues and not resolving to the voncp.com domain, BGP routing issues at any border router between your ISP and Vonage, or some kind of local issue at your own router.

There are 42 proxy groups and each can hold up to 100,000 users. So if this were a Vonage issue, there would have been anywhere up to 100,000 people with the same issue. This was not the case. So maybe before you point fingers at Vonage, you go out to the store, buy yourself a hub, connect the hub between your modem and router, install ethereal or wireshark on a PC, connect PC to hub, and sniff for SIP packets. This way you ca determine whether or not your able to resolve your proxy hostname to an IP, you can seen Registrations going out and if your seeing a 401 Unauthorized response coming back. This can narrow down point of failure.
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