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massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05


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kilgrave
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Joined: Nov 24, 2008
Posts: 5

PostPosted: Mon Nov 24, 2008 3:08 pm    Post subject: Ethical Business Billing Reply with quote Back to top

Are you aware of Vonage's billing and their refusal to credit customers accounts when they cancel their service?
I have used Vonage for over 2 year and was very happy with the service. However, I desided to change my service for right now as I will be with a home phone for the next 6 months. I was very surprised to find that Vonage billed my credit card 3 days ago and WILL NOT credit me the remaining $30 for the time that I will not be using their service this month. I tried to explain to the CS rep. how this did not make sense and was not ethical. A company should not steal money from their customers just because the customer wished to make a change.
I was hoping to return to the Vonage fold when I was in my home and required a home phone system and I have marketing for Vonage for the last 2 years as to what a great service they offer.
This has now changed! It is my right to refuse to use a company that deals with the comsumers in an unethical manner and refuses to return that which does not belong to them.
I just hope other people have this information before they get a shock like it did.
Why can't a company just do right by their customers and work on the repeat business instead of running future (word of mouth) buisness off?
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kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Mon Nov 24, 2008 5:31 pm    Post subject: Reply with quote Back to top

Did you read the Terms of Service?
Quote:

6.2 Automatic Renewal.
Your service term automatically renews for the same term unless you call us at 1-VONAGE-HELP (1-866-243-4357) to cancel your service before the end of your then current service term. The renewal begins on the day after the last day of your service term.

6.5 Fees upon disconnection.
(a) Disconnection by you. If you attempt to disconnect service before the end of your current service term, you will be responsible for all the charges for your current term, including unbilled charges, plus any disconnection fee. In addition, if you disconnect service that is based on a commitment before the end of the commitment, you agree to pay us the applicable recovery fee.


What that says is once the term starts, you are responsible for the entire term. The money will not be refunded.
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breetlee
New Forum Member
New Forum Member


Joined: Feb 23, 2015
Posts: 1

PostPosted: Mon Feb 23, 2015 2:40 am    Post subject: Reply with quote Back to top

I am thinking about having a family member get DirecTV. The $29.99 plan looks good, but it goes up after the contract. Is there a way to renew the contract after the year so she doesn't need to pay the full price?


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kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Thu Feb 26, 2015 12:25 pm    Post subject: Reply with quote Back to top

No. It is a 2 year contract that you are locked in to. The first year is discounted, the second year is not. You are stuck with that pricing. I have heard that even after the 2 year contract expires, they will not deal with the pricing.
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