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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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de78
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Joined: Nov 21, 2008
Posts: 2

PostPosted: Fri Nov 21, 2008 9:25 am    Post subject: Problems connecting to vonage via comcast cable modem Reply with quote Back to top

I got the Vonage phone adapter 2 days ago and i still cannot get it to work. I have broadband through comcast and iu have a regular cable modem with them.

I connect the cable from the comcast box to thhe back of the phone adapter. Turn on the power on the adapter and then gets as far as trying to obtain an ip address. Then i get the error message code 002, check if your internet connection is working. I then unplug the cable from the adapter into my linksys router and internet works fine on my laptop, connecting wirelessly.

Then i try the connection again and again the same error message. At this point i do not have my linksys router connected. I just have my comcast cable modem connected.

Now my question is when i connect directly to my comcast modem i get the real ip address, dns settings etc. Do i have to put thse settings into my Vonage phone adapter or should it obtain an ip address automatically. I contacted comcast and they said that there is no problem with their cable modem and most people have no issues connecting to Vonage via comcast.

I havent had time to contact Vonage via the help number, do they have an email address. Can anyone help and tell me what i am doing wrong.
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Fri Nov 21, 2008 10:27 am    Post subject: Reply with quote Back to top

some modems actually record the MAC address of the device that follows it. So what I think is happening is that your modem has remembered your linksys router's MAC address and so when you swapped, the modem did not recognize it.

The first step in installing a new device like a router is to first turn off everything including the modem for at least 5 mins. Then power up the modem, wait until all the lights are solid. Then connect your Vonage device and power that up.

now everything should work.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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trekologer
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Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Fri Nov 21, 2008 10:40 am    Post subject: Reply with quote Back to top

Did you power off your cable modem before connecting the Vonage device to it? The cable company will only allow you to use 1 IP address at a time and the modem associates it with the MAC address of the router that was previously connected to it. Powering down for 30 seconds or so the modem clears its memory of the router's MAC address. If you have a modem with a battery backup, you would need to remove the battery as well.
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de78
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Joined: Nov 21, 2008
Posts: 2

PostPosted: Fri Nov 21, 2008 10:50 am    Post subject: Reply with quote Back to top

I will try powering off everything for 5 minutes and see if that works. Wont get to do until unil 7 pm tonight though.
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