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lurchiness
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Joined: Nov 20, 2008
Posts: 3

PostPosted: Thu Nov 20, 2008 2:07 pm    Post subject: V-Portal - Error 002 - insufficient or incorrect network... Reply with quote Back to top

Device: V-Portal

ISP: Allendale communications

Location: Western Michigan

History: Had for 7 months. Had one connection failure over this time and rebooted and it was fine.

Problem: Today, I get a recording- "Your Vonage device has insufficient or incorrect network settings." Display on the V-portal says error code 002. Check internet connection.

Network status: Okay. I am posting this over my DSL now.

Speed of connection: Okay. I ran the tester a few minutes ago and get a green light. 550/380 or so.

I've made no changes to my internet connection, my Vonage account, etc. at any time.

I've rebooted the whole shebang several times. I did it in the order described in the Vonage literature and waited each time for the lights to light up.

Called "tech support" twice, but they still aren't convinced my internet connection is okay. I can't seem to convince them. Gave up.

I hope I am following the rules here. Thanks for any help you can offer.
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Thu Nov 20, 2008 6:13 pm    Post subject: Reply with quote Back to top

I am guessing since you internet is up and your V-Portal is stuck at 2 blinks, that you are using a router connected to your modem or your modem has a built in router. The 2 blinks is indicating that the WAN port on the V-Portal is unable to obtain an IP address from the DHCP server. Since your using the internet, the problem is between the router offering up DHCP, the LAN port of the router, the Ethernet cable connecting the router to the V-Portal, or the V-Portal itself.

Please give us a description of your network layout including makes and models. Also try removing the Ethernet cable from the LAN port on router and WAN port on V-Portal. Put it back in and listen for click to make sure it is seated correctly. Make sure you reboot your modem and router. Make sure your router is still set up as a DHCP server and that you did not accidentally turn it off.

Last resort, connect a PC to the LAN port of the V-Portal and assign it static IP information to match that of your router's network.
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lurchiness
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PostPosted: Fri Nov 21, 2008 11:26 am    Post subject: Reply with quote Back to top

The modem is an old Westell Wirespeed 36R516-01.

The router is a Linksys WRT310N.

The modem is plugged into the wall for DSL connection.

The ethernet cable from the back of the modem goes to the blue WAN port on the Vonage V-Portal.

Another ethernet cable goes from the yellow LAN port to the router.

I am using the internet wirelessly right now thru the router. (Yes, I am certain it is MY wifi I'm using.)
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Fri Nov 21, 2008 12:15 pm    Post subject: Reply with quote Back to top

When you say your on the internet now, is your Linksys router connected to the modem or does it still go from modem -> V-Portal -> Linksys router?

Since it is a DSL connection, does it require PPPoE authentication?

If so, your router most likely was already configured for PPPoE on it's WAN port so when it connects to your router, it will authenticate to your ISP and obtain an IP address. When you connect the V-Portal to the modem, it is trying to use DHCP by default and cannot authenticate until you configure it to use PPPoE.

First thing to do is log into your Linksys router and check the WAN / Internet port settings. See whether it is configured for PPPoE or DHCP or Static IP. Then however it is configured would have to be duplicated onto the WAN port of the V-Portal.
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lurchiness
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Joined: Nov 20, 2008
Posts: 3

PostPosted: Sat Nov 22, 2008 12:32 pm    Post subject: Reply with quote Back to top

Quote:
When you say your on the internet now, is your Linksys router connected to the modem or does it still go from modem -> V-Portal -> Linksys router?


It still goes from Modem > V-Portal > Linksys router.

Quote:
Since it is a DSL connection, does it require PPPoE authentication?


Yes, it does. Since the signal is going through the V-Portal and my router was working, I assumed that PPPoE was working.

I followed your advice and reconfigured the V-Portal by hooking my computer up direct to it, and resetting the PPPoE settings.

It worked! Thank you very much for your help. You were much more helpful than the phone tech support...at least in my opinion.

Now, another question...why would the connection have reset itself from the original PPPoE by itself? I made no changes to the connection or the equipment.

Thanks again.

Lurch
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Mon Nov 24, 2008 10:54 am    Post subject: Reply with quote Back to top

No way to answer that part of it. Maybe your performed a factory reset on the V-Portal at some point which removed your PPPoE settings.
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