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TPMX
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PostPosted: Fri Nov 14, 2008 5:42 pm    Post subject: WRTP54G Problem: Cannot acesss Internet or router Reply with quote Back to top

A few days ago, my internet connection failed. Through calling Comcast and a few repairs, the connection was back up but as a direct connection from the modem to the computer. The router, a WRTP54G, can't receive a signal however. It has occasional blips and rarely will have a slowed down connection. Two things are odd about this:

1) The phone still works perfectly.
2) I can't even access the router (http://192.168.15.1)

I've had to replace the router before, but this one is just barely a year old. Linksys said it couldn't help me because of that. Does anyone have any ideas on how to fix this?
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VonTechMgr
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PostPosted: Fri Nov 14, 2008 5:55 pm    Post subject: Reply with quote Back to top

Are you trying to access the router via wireless or is there a hardwired connection being used that is also unable to access the router's web interface? If you connect to one of the routers LAN port via Ethernet, does your computer's Ethernet adapter obtain an IP address and if so what is it?

If your not getting an IP when your hardwired, make sure your Ethernet adapter is enabled and set to use DHCP. Also perform a factory reset of the router as a last resort and retest. Once you can access the router via Ethernet, you can then setup your wireless connection and security, port forwarding and anything else you may have configured.
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TPMX
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PostPosted: Fri Nov 14, 2008 6:54 pm    Post subject: Reply with quote Back to top

VonTechMgr wrote:
Are you trying to access the router via wireless or is there a hardwired connection being used that is also unable to access the router's web interface? If you connect to one of the routers LAN port via Ethernet, does your computer's Ethernet adapter obtain an IP address and if so what is it?

If your not getting an IP when your hardwired, make sure your Ethernet adapter is enabled and set to use DHCP. Also perform a factory reset of the router as a last resort and retest. Once you can access the router via Ethernet, you can then setup your wireless connection and security, port forwarding and anything else you may have configured.


I'm attemping to connect from hardwired, although I checked and wireless isn't working either. I'm not getting an IP on the Ethernet adapter as far as ipconfig on CMD is saying (says Media disconnected). The adapter is on and so is DHCP. I factory reset it as well.
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VonTechMgr
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PostPosted: Fri Nov 14, 2008 7:12 pm    Post subject: Reply with quote Back to top

When the Ethernet cable is plugged in, do you see the LED for the LAN port it's connected to on the router light up to indicate it is detecting a connection? Do you see the Ethernet port link LED on the PC and is there any blinking showing that thee is activity?

Media Disconnected means it is not detecting that there is anything connected to it. Are you seeing Media Disconnected on the Wireless card or on the Ethernet?

If your Ethernet adapter is enabled, and you verify the Ethernet cable is good, and still you get Media Disconnected on the Ethernet card, sounds like the entire LAN portion router is damaged. Only the WAN port connection to the internal voice module is still functioning correctly.
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TPMX
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PostPosted: Fri Nov 14, 2008 7:23 pm    Post subject: Reply with quote Back to top

VonTechMgr wrote:
When the Ethernet cable is plugged in, do you see the LED for the LAN port it's connected to on the router light up to indicate it is detecting a connection? Do you see the Ethernet port link LED on the PC and is there any blinking showing that thee is activity?

Media Disconnected means it is not detecting that there is anything connected to it. Are you seeing Media Disconnected on the Wireless card or on the Ethernet?

If your Ethernet adapter is enabled, and you verify the Ethernet cable is good, and still you get Media Disconnected on the Ethernet card, sounds like the entire LAN portion router is damaged. Only the WAN port connection to the internal voice module is still functioning correctly.


I do not see the LED lighting up. There's an occasional flicker, and that's it. I'm seeing Media disconnected on the Ethernet and tunnel adapters in CMD using "ipconfig."

Why would the entire LAN portion suddenly get damaged? I wasn't doing anything out of the ordinary that day.
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VonTechMgr
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PostPosted: Fri Nov 14, 2008 7:43 pm    Post subject: Reply with quote Back to top

No way to tell what would have caused it damage but it is clear that if you cannot see the wireless connection and the Ethernet is not detecting that a physical connection has been made, the LAN side of the router is dead. And the factory reset did not help. There really is nothing you can do to remedy a router that does not detect a cable connected to it.

Did you try different LAN ports on the router to see if there is any difference.
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PostPosted: Fri Nov 14, 2008 9:43 pm    Post subject: Reply with quote Back to top

VonTechMgr wrote:
No way to tell what would have caused it damage but it is clear that if you cannot see the wireless connection and the Ethernet is not detecting that a physical connection has been made, the LAN side of the router is dead. And the factory reset did not help. There really is nothing you can do to remedy a router that does not detect a cable connected to it.

Did you try different LAN ports on the router to see if there is any difference.


Yep, I also swapped cables to make sure it wasn't those. I did get a slight connection earlier, but not enough to really be noticeable.

Ugh, I have to replace this router again...are there any other wireless routers I can get that are compatible with Vonage?

Edit: I found a wireless signal this morning. Also, the LED on the LAN was flickering. Is there any hope?
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sjamieson1
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PostPosted: Wed Nov 19, 2008 10:56 am    Post subject: Reply with quote Back to top

I have the same router and the same problem.

Phone works fine.
Wireless work fine.
If I have 1 hard wire connection to the router, the router and computer will not show a connection.
If I have 2 hard wire connections the router will blip the connection on and off on both connections.
I have tried multiple ethernet cards and other computers. All do the same thing.
Did a factory reset, that did not fix the issue.

I have noticed that Vonage's current hardware selection is very minimal...whats up with that?

What are my options for a new router?

Yes, I could use the current WRTP54G as just a phone connection and then get a wireless router like a Linksys WRT54G, but I would like to keep the equipment count down. Plus, I would like the main Vonage connection to be directly connected to the modem and not have to go though a separate router/firewall to keep the phone connection as reliable as possible.


Thanks
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