Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

Vonage UK Review
Vonage UK Review

Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006

Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Vonage Reviews

Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
New Forum Member
New Forum Member

Joined: Nov 13, 2008
Posts: 1

PostPosted: Thu Nov 13, 2008 9:13 pm    Post subject: Quality of Service All Over the Place Reply with quote Back to top

After a year of perfect service using this same exact setup, suddenly outgoing sound is extremely bad and sometimes doesn't work at all. It seems in-going sound works fine. After doing the Voip test a couple times, the "quality of service" jumps all over the place. Most of the time, the QOS is really bad. This is surprising because I have the top of the line business service from Comcast. Any help?

Location: Salt Lake City, Utah
Comcast Cable Modem (T1 "business" top of the line)
Vtech 8100-1
VPN Box-->Comcast Modem-->Mac
Issue: Outgoing sound broken up and sometimes non-existent.
Voip Test:
Speed test statistics
Download speed: 4729928 bps
Upload speed: 1573328 bps
Quality of service: 46 %
Download test type: socket
Upload test type: socket
Maximum download pause: 127 ms
Average download pause: 3 ms
Minimum round trip time to server: 73 ms
Average round trip time to server: 78 ms

Voip test statistics
Jitter: you --> server: 1.0 ms
Jitter: server --> you: 0.9 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 26
Estimated MOS score: 4.2
View user's profile Send private message
Vonage Forum Evangelist
Vonage Forum Evangelist

Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Thu Nov 13, 2008 9:22 pm    Post subject: Reply with quote Back to top

If you have a cable modem, you don't have a T! connection. Don't be fooled by the term "Business Connection". In most cases, a business connection just means that they give you a static IP address and possibly place you on a different subnet then residential customers. Maybe even give you a bit more bandwidth, unlocked ports so you can host servers, etc...

This does not mean you have a dedicated trunk all for you. You are still on a cable connection which is shared with everyone else on your node. If you have a weak signal at your modem, if your neighbor is a bandwidth hog, if there is an issue with an edge router local to you on Comcast's network, you can still have a poor internet connection that is not clean enough to have good sounding audio.

It could even be a problem with something locally on your own network. You show a VPN box then connects to your modem. Can you better explain your connection and your network setup? Which piece of hardware on your network prioritizes your Voip packets in relation to where Vonage is connected? What type of data traffic are you running and has there been any new services added that are utilizing more bandwidth?
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

All times are GMT - 5 Hours

Vonage Service Plans

Vonage VoIP Members
Members List Members
New SabinaBrad
New Today 2
Yesterday 1
Total 98686

Who Is On Site
Visitors 92
Members 0
Total 92

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.365
Change:   N/A
Up to 15 Minute Delay

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.75 Seconds and 503 Pages In The Last 60 Seconds
The Vonage VoIP Forum