Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
ViaForSAM Posted:
Viagra has altered
a sexual daily
life For most
Males in this day
and age. <a
...

In The Forum:
Forum Suggestions - Comments
Topic:
cialis free trial Can Be Fun For Anyone
On May 26, 2017 at 23:17:33

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
stewtopia
New Forum Member
New Forum Member


Joined: Nov 13, 2008
Posts: 8

PostPosted: Thu Nov 13, 2008 2:41 pm    Post subject: clicking sound and flaky dial out on WRTP54G Reply with quote Back to top

Here are my stats, my story follows -

1. Seattle, WA
2. Comcast Cable
3. Speedtest.net reports 29741 kbps down 1571 up with 25ms ping
4. Motorola SB5120
5. Linksys WRTP54G with 1.00.62 firmware (wireless turned off)
6. Setup - Modem----> WRTP54G --> Home network
7. Takes several attempts to dial out and persistent, loud clicking sound for first several minutes of call.
8. Speed test statistics
---------------------
Download speed: 4700336 bps
Upload speed: 2428312 bps
Quality of service: 87 %
Download test type: socket
Upload test type: socket
Maximum download pause: 88 ms
Average download pause: 6 ms
Minimum round trip time to server: 75 ms
Average round trip time to server: 77 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.4 ms
Jitter: server --> you: 0.8 ms
Packet loss: you --> server: 0.1 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 41
Estimated MOS score: 4.0

Long story short - had loved Vonage service until about a year ago after I had some lengthy, unhelpful customer service experiences and an old Vonage box that died.

I'm running a Linksys WRTP54G with 1.00.62 firmware and we have a persistent clicking sound for the first several minutes of the phone call (received or placed). Worse, it often takes several attempts to make a phone call. While we do hear a dial tone, dialing a full number results in no ringing. I hang up and dial again. Usually, this takes 3 to 4 attempts to dial out.

I'm extremely reluctant to call customer care as I simply don't have time for the effort.

The only other post I've seen on the topic is here - http://www.vonage-forum.com/ftopic9491.html

I'm wondering if anyone else has had this problem and some advice on what I can do. I've thought about buying the new VPortal box as a last ditch effort. Otherwise, I'm probably going to have to drop Vonage.

Any thoughts on what I should try would be greatly appreciated.

Cheers,
Randy Stewart
View user's profile Send private message
trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Thu Nov 13, 2008 3:07 pm    Post subject: Reply with quote Back to top

What type of telephones are you use and do you have your telephones connected to your TA via house wiring? The description of "clicking" noise suggests connection to a live phone line power or wireless interferance. If you are using house wiring, if you connect a telephone directly to the TA, does the noise follow or go away?
View user's profile Send private message
ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Thu Nov 13, 2008 3:20 pm    Post subject: Reply with quote Back to top

I can think of four things you can try:

Try a different phone cord from your Vonage device

If this does not work,

Go into your Vonage features page (Vonage Web Site) and lower the bandwidth saver to the lowest (30kbps) setting.

If this does not work,

Move your phone connection to port 2 and change the setting in your Vonage add in's page and then "under move a number" change to port 2.

If this does not work,

Look at your PC's MAC address and clone that address to the Vonage device. (There have been reports, coincidence or not, that after cloning a different address in a Vonage device, problems with Comcast service and Vonage cleared up.)

If any of these or another solution was found, please post back.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
View user's profile Send private message
stewtopia
New Forum Member
New Forum Member


Joined: Nov 13, 2008
Posts: 8

PostPosted: Thu Nov 13, 2008 3:39 pm    Post subject: Reply with quote Back to top

trekologer wrote:
What type of telephones are you use and do you have your telephones connected to your TA via house wiring? The description of "clicking" noise suggests connection to a live phone line power or wireless interferance. If you are using house wiring, if you connect a telephone directly to the TA, does the noise follow or go away?


I have a 5.8Ghz wireless multi handset unit from Uniden. I just tried plugging in directly to the box, but the same clicking sound happens. I normally use the house wiring.

I have an old handset (wired) that I also tried, same issue.

Good suggestion, though, had not tried that.

Cheers,
Randy
View user's profile Send private message
stewtopia
New Forum Member
New Forum Member


Joined: Nov 13, 2008
Posts: 8

PostPosted: Thu Nov 13, 2008 4:16 pm    Post subject: Reply with quote Back to top

ed56 wrote:
I can think of four things you can try:

Try a different phone cord from your Vonage device



Tried that, didn't work.

ed56 wrote:

If this does not work,

Go into your Vonage features page (Vonage Web Site) and lower the bandwidth saver to the lowest (30kbps) setting.

If this does not work,

Move your phone connection to port 2 and change the setting in your Vonage add in's page and then "under move a number" change to port 2.

If this does not work,

Look at your PC's MAC address and clone that address to the Vonage device. (There have been reports, coincidence or not, that after cloning a different address in a Vonage device, problems with Comcast service and Vonage cleared up.)

If any of these or another solution was found, please post back.


Trying the first two items now. They seem to take some time, so I'll report back later. The third item is a little more daunting, so I'll try it if the first two don't work.

Thank you for all the good suggestions.


So, one thing I've just stumbled upon is that it seems that some folks have had trouble using the cable modem that I'm using, the Motorola SB5120. The problems they describe aren't like mine, though. Maybe getting a different cable modem will help?

http://www.vonage-forum.com/ftopic23054.html

Cheers,
Randy
View user's profile Send private message
ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Thu Nov 13, 2008 4:34 pm    Post subject: Reply with quote Back to top

Interesting post on the cable modem.

I have the 5101 so I guess I am good.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
View user's profile Send private message
stewtopia
New Forum Member
New Forum Member


Joined: Nov 13, 2008
Posts: 8

PostPosted: Thu Nov 13, 2008 4:57 pm    Post subject: Reply with quote Back to top

ed56 wrote:
I can think of four things you can try:

Go into your Vonage features page (Vonage Web Site) and lower the bandwidth saver to the lowest (30kbps) setting.

If this does not work,

Move your phone connection to port 2 and change the setting in your Vonage add in's page and then "under move a number" change to port 2.


ed56, you are my new best friend Smile

Tried both of the above and I have no more clicking. (I'll set the bandwidth back to 90kbps to see which one actually fixed it).

I am completely overjoyed! Thank you, thank you, thank you!

Cheers,
Randy
View user's profile Send private message
ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Thu Nov 13, 2008 5:07 pm    Post subject: Reply with quote Back to top

stewtopia wrote:
ed56 wrote:
I can think of four things you can try:

Go into your Vonage features page (Vonage Web Site) and lower the bandwidth saver to the lowest (30kbps) setting.

If this does not work,

Move your phone connection to port 2 and change the setting in your Vonage add in's page and then "under move a number" change to port 2.


ed56, you are my new best friend Smile

Tried both of the above and I have no more clicking. (I'll set the bandwidth back to 90kbps to see which one actually fixed it).

I am completely overjoyed! Thank you, thank you, thank you!

Cheers,
Randy


We get lucky sometimes Very Happy Cheers!

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
View user's profile Send private message
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Thu Nov 13, 2008 6:56 pm    Post subject: Reply with quote Back to top

The issue your describe of the clicking is an indication that there is an issue on the analog side of your device. You then proved this by fixing it when moving your phone number to port 2 of the device. This means there is a problem with FXS port 1 and can eventually happen to FXS port 2. If you were to not touch the bandwidth and moved the phone number back to port 1, you should hear the clicking once again.

While you can enjoy your service now, I do recommend buying a new device now to either replace the current or to have on hand if the ports completely go where there will be no signal or voltage present. You would be left without dial tone and would not hear the phone ring while the actual internal parts of the device were working properly.

The FXS ports on a device can go instantly or over time especially when using your home wiring if the Demarc was not disconnected properly or there is the slightest voltage bleeding into your internal home wiring.
View user's profile Send private message
ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Fri Nov 14, 2008 8:49 am    Post subject: Reply with quote Back to top

When I first installed my Vonage service, I had a problem with a clicking sound and echo. I tried a number of fixes, including lowering the bandwidth, resetting and moving the phone cord, changing ports from 1 to 2, and then back. It seemed changing the bandwidth did the trick for the clicking and turning the volume down on the handsets took care of most of the echo.

At the time I had a Toshiba PCX1000 cable modem (DOCSYS 1.0; half duplex), that I eventually had replaced. Since that time I have had very good service.

Others have had the same experinece (see http://www.vonage-forum.com/ftopic19986.html )

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Incatry
New Today 15
Yesterday 13
Total 100648

Who Is On Site
Visitors 153
Members 0
Total 153


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.91
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 3.28 Seconds and 315 Pages In The Last 60 Seconds
The Vonage VoIP Forum