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stewtopia
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PostPosted: Wed Dec 24, 2008 4:04 pm    Post subject: clicking came back, but fixed again Reply with quote Back to top

so, much like what VonTechMgr described above, sure enough, the clicking came back.

I tried another handset, and there was no clicking on the line. Problem solved, I think. There were a lot of other variables that I tested (plugging the handset directly into the Vonage box, trying different outlets in the house, etc).

I tinkered a bit more and lowered the bandwidth to 30kb and that seems to have fixed this problem, although I've only tested dial tone. It does seem that ultimately, I should buy a new phone if it is going to die completely.

The one mystery here is that I plugged the "defective" phone into our POTS line (I have it for home security and as a backup) and the phone does not click.

VonTechMgr - is this an interaction between a defective handset and Vonage, or do you think that this problem will eventually kill the phone?

Btw, the phone handset(s) is a multi-unit 5.8Ghz V-Tech phone system that I purchased about 4 years ago.

Thanks again everyone for all of your help.

Cheers,
Randy
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stewtopia
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PostPosted: Wed Dec 24, 2008 4:10 pm    Post subject: Reply with quote Back to top

Upon re-reading VonTechMgr's post, I think that he meant that the WRTP54G unit was defective not my phone.

My tests seem to indicate that it is some interaction between the phone and the WRTP54G given that the other handset I tried (another older multi-unit 5.8 Ghz base).

I realize that I may have temporarily fixed the problem, but it would be great to know the root of it.

Randy
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VonTechMgr
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PostPosted: Wed Dec 24, 2008 4:29 pm    Post subject: Reply with quote Back to top

Randy,

My recommendation was to replace the Vonage adapter. When you moved the phone number from port 1 to port 2, it resolved the issue and I mentioned that it could affect the port 2. Now that the clicking has come back, port 2 has become defective. That was why I told you to buy one to have on hand. This way you could use the retail link to add the new device to your account without having to contact Vonage. If the port goes completely you would be without your phone line.

The bigger problem is that whatever is causing the ports to be come defective, could eventually do this to any unit. You do state you use your home wiring so I am going to have to say that you still have low voltage at the NID. You will need to confirm that the wiring at the Dmarc is properly disconnected. If not, you will damage every device you connect through your home wiring.

This will not affect your phones in anyway. Only the Vonage adapter will get damaged as the FXS ports only output Voltage. They do not accept Voltage into them.
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stewtopia
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PostPosted: Wed Dec 24, 2008 7:00 pm    Post subject: Reply with quote Back to top

VonTechMgr wrote:

The bigger problem is that whatever is causing the ports to be come defective, could eventually do this to any unit. You do state you use your home wiring so I am going to have to say that you still have low voltage at the NID. You will need to confirm that the wiring at the Dmarc is properly disconnected. If not, you will damage every device you connect through your home wiring.


Ok, definitely hearing you now... replace the WRTP54G.

And btw, the bandwidth lowering was a temporary fix. The clicking is back.

The second part, I'm a little less sure about. Can you help unpack that a little?

"Low voltage at the NID" - I think that an NID is the box where all of my wires have been home run to (RG6, Cat5 and Cat3). My WRTP54G is hooked up there. Phone wire is low voltage, so yes, there is low voltage there. There is also high voltage in the same box to power the alarm system and the rest of my networking gear.

Is something in that box frying the ports?

Also, not really sure what "wiring at the Dmarc is properly disconnected" means.

Sadly, I'm pretty familiar with networking computers, but not so knowledgeable about phone lines. I had the wiring guy from the alarm company (he did the original wiring for the house) hook Vonage up, so I may have dig in and learn a little about this over the holidays. It would certainly please my wife who has been driven batty by the clicking in her phone line.

Thank you again for all your help.

Cheers,
Randy
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VonTechMgr
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PostPosted: Wed Dec 24, 2008 7:51 pm    Post subject: Reply with quote Back to top

I do not see how lowering the bandwidth fixed this even for a moment. From what I read, I thought you also moved your phone number from port 1 to port 2. That is what I believe provided the first remedy since the ports are independent. Each device has 2 SLIC's. After running Voltage into port 2, it has now become defective and is why the clicking has returned. Over time, there will be absolutely no signal from the port. No dial tone and you wont hear the phone ring. That's what happens when the ports go bad. The entire device still functions just the analog port no longer outputs any signal. So right now your in the first stage.

The Dmarc is the point at which the outside phone lines from the pole would connect to the house. This is where the lines would need to be disconnected before connected a Vonage adapters FXS port to the wiring in your home. The NID you mention is tied to all of this and then some from the sounds of it. Your home is wired with cat 5 which would also be carrying the phone signal I assume. You also mention an alarm tied in and some other Voltage.

In order to prevent this from occurring to your replacement device, you need to confirm that on the pairs of wires that Vonage will be hooked into, there is absolutely no Voltage at all from anything else bleeding into it. If you continue to feed even the slightest bit of Voltage into the FXS port on the Vonage adapter, over time these ports will keep burning out.
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stewtopia
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PostPosted: Wed Dec 24, 2008 9:58 pm    Post subject: Reply with quote Back to top

Ok, I think you're missing a couple of my key points.

1. Another phone connected to the Vonage device DOES NOT have the clicking sound (even when the offending phone is plugged in).

2. Reducing the bandwidth absolutely removed the clicking on the bad handset. Temporarily.

Additionally, here's something I didn't mention earlier. The clicking isn't present for the duration of a call. Typically, it stops at some point. It does sound like faulty hardware, but I'm leaning pretty heavily toward the issue being the phone, not the Vonage device.

I will confirm that there is no voltage going to the phone hub, as this could definitely be an issue.

Cheers,
Randy
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VonTechMgr
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PostPosted: Wed Dec 24, 2008 11:24 pm    Post subject: Reply with quote Back to top

Yes. That is something that I must have missed. If the clicking is only present on one phone and not another. Then it is in no way the telephone adapter that is causing the clicking. If the analog side of the telephone adapter was defective, the same issue would occur on any phone you plugged into it.

Also understand that the when adjusting the bandwidth saver, you are only changing the codec and the packetzation period. All this does is reduce the overall bandwidth and change the packet's individual sample size. On High(g711) which is default, your using a sample size of 20ms. With the overhead, it is 86kbps rounded up to 90kbps and each packet contains 20ms worth of voice. When you changed the bandwidth setting to low(g729) it is using 23 kbps rounded up to 30kbps with a sample size of 30ms which is 30ms worth of voice. This is all IP not analog.

The only way this could even possibly be related to what someone could describe as clicking would actually be static like sound that is not even static. It is the dropping of ever other packet which gives the appearance of what could sound like static. This could not occur through dial tone. It would only occur when a call was in session and would happen on any phone you would hook up since it happens on the IP side, not the analog.

Now if you can swear that changing the codec was a temporary fix, I bet it was not the actual fix. The actual fix was you forced a profile update to the device which rewrites to flash. It flushes the device and puts it to a fresh state. I bet you could toggle call waiting which would achieve the same results since it will force the device to take a new profile as well. And if it was fixed before, you should be able to change call waiting now, then change it back. If the clicking doesn't go away, change the codec back to High and then back to low. Please make sure that you give about 5 minute between setting changes as it takes time for the device to make the tftp request and download new profile.
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