Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
kilgrave
New Forum Member
New Forum Member


Joined: Nov 24, 2008
Posts: 5

PostPosted: Mon Nov 24, 2008 3:32 pm    Post subject: Surprised billing Reply with quote Back to top

I was very surprised this morning to find out that I would not be receiving a credit for the 28 days left on my monthly charges. I have been with Vonage for over 2 years and only now stoping service because I will be without a phone for 6 months min. My credit card was charged 3 days ago, but the CS rep. told me that Vonage does not credit for lack of use. I was very shocked as I had always thought Vonage to be an ethical business and not one so short-sighted as to want to push away customers.
I am like many other people out there that did not read the 12 pages of policies that explain how companies have legal right to take my money for a service that I will not be able to use.
It is very sad however, that I was giving Vonage free marketing to my friends, family and neighbors, about how great their service was; and now, I will have to tell them to pick a more ethical business to use for IP service.
Vonage, you should rethink this policy. With other companies offering pricing deals that make their service cheaper then your, you should be focused on providing an environment that makes please want to come back. By closing the door in people's faces with this non-credit for non-usage crap, all you are doing is making people remember a negative of you company instead of the positive.
View user's profile Send private message
kamnet
Vonage Forum Master
Vonage Forum Master


Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Mon Nov 24, 2008 4:00 pm    Post subject: Reply with quote Back to top

Did you talk to an actual account manager and ask about having the prorated amount refunded? If not, then consider calling them again. Considering you have been a customer for two years, perhaps they may be able to suspend your service until you return? This would seem a better option than just canceling your service.

That said, this is not an uncommon practice in many businesses where you pay for services in advance. I doubt you will find any other Voip providers who do not do this. You may be able to get this sort of billing from a traditional phone company, but they are often governed by various sanctioning and government agencies, and thus have to use different rules.
View user's profile Send private message
kilgrave
New Forum Member
New Forum Member


Joined: Nov 24, 2008
Posts: 5

PostPosted: Mon Nov 24, 2008 4:18 pm    Post subject: Reply with quote Back to top

Yes, I talked to an account manager (CS rep gave me the manager) and he told me the same thing. "No credit for non-use!" Flat out response, no room for debate.
I was very upset by this point after being a good customer for some many years and with the good press that I had giving them.

I agree, that I will be hard pressed to find a company that does not require a pre-paid billing, but you better bet that I will be paying whatever the cost if I find that company out there that is treating customers right and not "stealing" money for services not used.
View user's profile Send private message
kamnet
Vonage Forum Master
Vonage Forum Master


Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Mon Nov 24, 2008 4:55 pm    Post subject: Reply with quote Back to top

So you are willing to pay more in monthly cost for a service where you may need to stop your billing and receive a pro-rated refund for less than 30 days of service? How often do you really need to do this? Clearly not often if you have been a continuous customer for two years. Do you expect to be doing this more frequently?
View user's profile Send private message
kilgrave
New Forum Member
New Forum Member


Joined: Nov 24, 2008
Posts: 5

PostPosted: Mon Nov 24, 2008 5:12 pm    Post subject: Reply with quote Back to top

I am willing to help a company stay profitable if they are doing ethical business practices in today environment. The simple fact is that we (consumers) have the power to change the world and how companies operate by supporting the good ones and firing the bad.
This power will cost us money and time, because the companies that are doing right by the customer (do onto those as you would have done onto you) will be struggling in the market compared to the big monster companies that keep money that is not theirs.

In my case, I would more for service (if still affordable in the market) with a company that does not lock customers into unreasonable contracts, charges cancel fees, and that make the customer the focus, even when that customer is leaving them.
Look at cable TV, people go back and forwarth between cable companies and satellite dish. If I was one of these companies, I would tell that customer that was leaving to (try the other company), "we will miss you, but please remember the customer service you received with us and return when you can. Here is your refund, how can I help you further." I would have higher rates, but my customers would stay (or comeback) because of the customer service they received..... That is what has changed today, no customer service. The live phone of the phones are now customer NO-service. They are pressured, taught how not to help a person in my opinion.
View user's profile Send private message
kilgrave
New Forum Member
New Forum Member


Joined: Nov 24, 2008
Posts: 5

PostPosted: Mon Nov 24, 2008 5:16 pm    Post subject: Reply with quote Back to top

WOW!, Sorry for the bad spelling. Spell check does not seem to be working for me.... and I have not been doing my part of proof reading..... sorry to everyone that had to read my last post...... ouch.
View user's profile Send private message
ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Mon Nov 24, 2008 11:11 pm    Post subject: Reply with quote Back to top

Not uncommon. And I agree, beyond the "contract", it is like the last drop of blood.

After getting Vonage and contact book, I decided to drop the $15.00 per month LD on my POTS line. I keep it for some business calls and primarily for an alarm system and a virtual line that has distinctive ring to my fax. After cancelling the LD, I noticed a 5.95 monthly charge for the privelege of making LD calls for $0.10 per minute. I called and asked that I have NO Long distance, which cost me a $5.95 disconect fee! BTW I am a 30+ year customer!

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
View user's profile Send private message
kamnet
Vonage Forum Master
Vonage Forum Master


Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Mon Nov 24, 2008 11:18 pm    Post subject: Reply with quote Back to top

LOL, thanks to the feds, that's one place that the Bells can get you - if you do not declare a long distance plan, they can actually charge you a fee for not having one! The rationale is that if somebody uses your phone to make a bunch of LD calls, they still have to honor them, they still have to use their default LD carrier to connect them, and somebody still has to pay them.

That was actually the straw that made me start considering leaving my company. I signed up with an Internet-based company that offered me a flat per-minute fee plan that qualified as a LD carrier.
View user's profile Send private message
DLevenson
Vonage Forum Master
Vonage Forum Master


Joined: Jun 09, 2008
Posts: 227
Location: NJ

PostPosted: Mon Nov 24, 2008 11:43 pm    Post subject: Reply with quote Back to top

kamnet wrote:
LOL, thanks to the feds, that's one place that the Bells can get you - if you do not declare a long distance plan, they can actually charge you a fee for not having one! The rationale is that if somebody uses your phone to make a bunch of LD calls, they still have to honor them, they still have to use their default LD carrier to connect them, and somebody still has to pay them.


Actually, the rational for the NO-PIC fee is that all long distance carriers are required to subsidize local carriers. This is a federally-mandated subsidy. It is left over from the days when AT&T was the monopoly long distance carrier and also owner local exchange companies. Long distance rates were set higher than necessary in order to allow local rates to be below cost for some subscribers. It's called Universal Service. Today, your preferred carrier pays your local exchange carrier for the privilege of being your preferred carrier. If you select no preferred carrier, then you pay the subsidy yourself!

_________________
Dave Levenson, NJ
View user's profile Send private message Visit poster's website
kamnet
Vonage Forum Master
Vonage Forum Master


Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Mon Nov 24, 2008 11:59 pm    Post subject: Reply with quote Back to top

Except that I didn't tell them that I didn't have a preferred carrier, I told them that I wanted NO long distance. If it's not a local call or a toll free number being dialed, I wanted it disable. BellSouth insisted that it was impossible to do. Quite the absurdity.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New JeffreyEr
New Today 0
Yesterday 0
Total 98573

Who Is On Site
Visitors 174
Members 0
Total 174


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.47
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.76 Seconds and 121 Pages In The Last 60 Seconds
The Vonage VoIP Forum