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Review: My First Day With Vonage, Excellent!
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pjadams
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Joined: Nov 13, 2008
Posts: 2

PostPosted: Wed Nov 12, 2008 8:04 pm    Post subject: Modem problems? Reply with quote Back to top

We've had Vonage for 1 1/2 years with absolutely NO problems. We love it. But this week the computer started being unable to connect to the internet. It would connect for a couple minutes and then disconnect for quite awhile. We tested EVERYTHING, even calling Charter Internet for help. The Charter modem was fine, and each time they reset it, the computer would connect for a few minutes and then disconnect for quite a while. I unplugged everything, cleaned the dust from everything, hooked it back up. The computer wouldn't connect at all. Finally I disconnected the Vonage modem completely from the Charter modem and computer. Now the internet stays connected and everything works perfectly - except of course our phone. Cry
I wonder if our Vonage modem has gone bad? What is the life length of a modem? I haven't called Vonage support yet, because I can NEVER understand the people who man the phones. Rolling Eyes
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Fri Nov 14, 2008 8:51 pm    Post subject: Reply with quote Back to top

i'm sorry to hear that you are having issues. you are the not first one i've read about losing their Vonage device. however, i'm a bit surprised that it happened 1.5 yrs into it. for me i've had mine since '05 and it's still going strong.

did you by chance have a bad electrical storm?

anyway, i'd get some protection for your next device.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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pjadams
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Joined: Nov 13, 2008
Posts: 2

PostPosted: Fri Nov 14, 2008 8:56 pm    Post subject: Reply with quote Back to top

We have the best surge protecor we could find. The day before this started was election day and our voting place was a mile away at our church. We're wondering if they used the internet, which out here would mean Charter, and if something happened with that.
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