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kdf55 Posted:
Vonage is
reporting that
call blocking is
FINALLY on it's
way. https://co
mmunity.vonage.com
/posts
...

In The Forum:
Vonage
Topic:
Vonage announces call blocking coming soon!
On Jan 23, 2015 at 11:39:03

kdf55 Posted:
The problem may be
your internet
connection, not
Vonage. Have your
internet service
...

In The Forum:
Vonage
Topic:
Internet, wired and wireless, consistently disconnects!
On Jan 23, 2015 at 11:32:45

kdf55 Posted:
Yes you can....
In The Forum:
Vonage
Topic:
Taking Vonage adapter to vacation home
On Jan 23, 2015 at 11:31:02

TheBear Posted:
I am trying to
configure the
recommended x-lite
software on my
laptop for use
with
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
Xlite 4.5 configuration
On Jan 22, 2015 at 13:40:15

nichole Posted:
We had also faced
a lot of problem
sending emails and
fax initially but
when we used
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Fax Problems
On Jan 11, 2015 at 22:50:46

arbiter Posted:
1. NY, USA 2.
Time Warner Cable,
Cable 3. Upload:
2.18 Mbps
Download: 21.12
...

In The Forum:
Vonage
Topic:
Internet, wired and wireless, consistently disconnects!
On Jan 05, 2015 at 13:32:55

Utteru Posted:
...
In The Forum:
Vonage
Topic:
Click to call iPhone App
On Jan 05, 2015 at 07:00:41

nichole Posted:
Does this really
work for the
security of our
homes? If so then
I think it will be
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Broadband Monitoring of Home Alarm Systems
On Dec 31, 2014 at 23:17:41

Cagatey01 Posted:
Place another test
call. If there's
still no caller Id
information on the
current
...

In The Forum:
Report A Forum Bug
Topic:
Outbound Links Turned Off
On Dec 31, 2014 at 22:44:56

sahm24 Posted:
As of last Friday,
all of our
incoming calls are
being immediately
redirected
...

In The Forum:
Vonage
Topic:
Calls auto transferring to cell phone
On Dec 31, 2014 at 17:19:29


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AakashN
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PostPosted: Wed Nov 05, 2008 11:48 am    Post subject: Dropped Calls randomly, no dial tone after Reply with quote Back to top

I have been using Vonage almost since it has launched, and have only recently been running into a problem. When I am on a call, randomly the call drops. I hang up and try to get a dial tone again, but there is none. The weird part is, if they try calling me back I am able to take the call. The dial tone will eventually come back without me having to reset anything. I think my Vonage adapter is the culprit, its the old motorola black box. I have comcast and am using a SB5100 modem, and a buffalo wireless router. I have pasted my speedtest below. Any help is appreciated.

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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Wed Nov 05, 2008 5:14 pm    Post subject: Reply with quote Back to top

It would be helpful if you ran the speed test from this site or another site that is designed to test for Voip. The Voip test has a lot more information that may point to something wrong with your internet connection or Vonage device. Are you still using your original Vonage device? If so, that could be it. You mentioned that you have been with them for a long time and I would say, from what I've read on this forum, that the average life of a device is around 4 years.

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
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AakashN
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Joined: Nov 05, 2008
Posts: 3

PostPosted: Wed Nov 05, 2008 5:31 pm    Post subject: VoIP specific test results Reply with quote Back to top

I ran the Voip specific test and my results are below:

Download speed 1867 Kbps (socket test)
Upload speed 2245 Kbps (socket test)
Quality of service 96 %
Maximum delay 80 ms
Round trip time 65 ms
Upstream jitter 2.1 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 4.3 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %

Yes, I have been a Vonage customer since Feb 2004. I am still using my original Vonage device a Motorola VT1005V. I have it setup in front of my router, so I don't think the router is the issue. If I ask Vonage to send me a new device, which device should I ask for?

Thanks for the help.
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tglea
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Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Thu Nov 06, 2008 11:44 pm    Post subject: Reply with quote Back to top

Nothing stands out with those results. Have you tried the simple things like phone cord, network cable, different phone. If so, the only thing I can suggest is moving your line to port 2 on your adapter. Perhaps port 1 is going bad but the adapter is still fine. You can do that via your online account. If you have the same problems using port 2 then I would guess that your adapter is dying on you.

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
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AakashN
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Posts: 3

PostPosted: Thu Nov 06, 2008 11:46 pm    Post subject: port2 Reply with quote Back to top

Okay...thanks for the port2 suggestion. I havent tried that yet, but i'll give it a shot. Also I was thinking that maybe I should try putting the device behind the router instead infront of it. Do you think that would make any difference?

Thanks
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Thu Nov 06, 2008 11:58 pm    Post subject: Reply with quote Back to top

If the device is going bad I don't think putting it behind the router will do anything. Also, to answer your question from the previous post, I think your choice of adapter is pretty much limited to the Vportal now. They are doing away with offering several adapter models. Perhaps they are still offering a refurbished motorola model, as they have been for a while. They don't like to give them away either. You may have to fight to get a new one for free. I would definitely use your length of time as a customer for leverage. If that doesn't work, threatening to cancel will most likely get the job done. Good Luck!

_________________
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Router: D-Link DI-624
Vonage: V-Portal
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