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peleus Posted:
Hi, I'm just
wondering. How
were you able to
fix this issue?
And are you still
with
...

In The Forum:
Vonage Canada
Topic:
Motorola sb5101 modem and new vonage box no internet.
On May 18, 2013 at 10:03:49

peleus Posted:
Sorry to see this
for Kortsen, but
how did this
worked out for you
in the end?
...

In The Forum:
Vonage Canada
Topic:
Paying by RBC Visa gift card. A horror story
On May 18, 2013 at 10:03:12

peleus Posted:
WIFI and Vonage is
never a good
combination. You
will hear a lot of
static on the
...

In The Forum:
Vonage Canada
Topic:
wi-fi cell and vonage
On May 18, 2013 at 10:02:37

peleus Posted:
Any internet
service provider
should work with
Vonage. Were you
able to make the
...

In The Forum:
Vonage Canada
Topic:
Vonage on Telus Optik Link Please help
On May 18, 2013 at 10:02:04

peleus Posted:
Sorry to see this
but has this been
working for you
already? You need
to contact
...

In The Forum:
Vonage Canada
Topic:
Just joined Vonage and my phone doesn''t ring
On May 18, 2013 at 10:00:57

peleus Posted:
If it's on the
same country like
CA to CA, the
calls are still
unlimited correct?
...

In The Forum:
Vonage Canada
Topic:
Can one make long distance calls to mobile phones
On May 18, 2013 at 10:00:29

peleus Posted:
I really don't
understand this.
Is this about
politics? I don't
understand why
...

In The Forum:
Vonage Canada
Topic:
Canadians screwed again??
On May 18, 2013 at 09:59:49

peleus Posted:
Hi buddy, how is
this working for
you since you got
the service?
...

In The Forum:
Vonage Canada
Topic:
Message Waiting Indicator Light - Where to Buy?
On May 18, 2013 at 09:58:42

peleus Posted:
Same here, even
for this year, I
still think the
price is too
steep.
...

In The Forum:
Vonage Canada
Topic:
USA 24 - Canada 40 ! Vonage Canada unfair calling plan price
On May 18, 2013 at 09:57:24

reresteex Posted:
良い&#
12418;の
安価
质朴
公式&#
23554;売&
...

In The Forum:
Fax - Tivo - Alarms
Topic:
シャネル &#12459
On May 18, 2013 at 09:25:14


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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AakashN
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Joined: Nov 05, 2008
Posts: 3

PostPosted: Wed Nov 05, 2008 11:48 am    Post subject: Dropped Calls randomly, no dial tone after Reply with quote Back to top

I have been using Vonage almost since it has launched, and have only recently been running into a problem. When I am on a call, randomly the call drops. I hang up and try to get a dial tone again, but there is none. The weird part is, if they try calling me back I am able to take the call. The dial tone will eventually come back without me having to reset anything. I think my Vonage adapter is the culprit, its the old motorola black box. I have comcast and am using a SB5100 modem, and a buffalo wireless router. I have pasted my speedtest below. Any help is appreciated.

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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Wed Nov 05, 2008 5:14 pm    Post subject: Reply with quote Back to top

It would be helpful if you ran the speed test from this site or another site that is designed to test for Voip. The Voip test has a lot more information that may point to something wrong with your internet connection or Vonage device. Are you still using your original Vonage device? If so, that could be it. You mentioned that you have been with them for a long time and I would say, from what I've read on this forum, that the average life of a device is around 4 years.

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
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AakashN
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New Forum Member


Joined: Nov 05, 2008
Posts: 3

PostPosted: Wed Nov 05, 2008 5:31 pm    Post subject: VoIP specific test results Reply with quote Back to top

I ran the Voip specific test and my results are below:

Download speed 1867 Kbps (socket test)
Upload speed 2245 Kbps (socket test)
Quality of service 96 %
Maximum delay 80 ms
Round trip time 65 ms
Upstream jitter 2.1 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 4.3 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %

Yes, I have been a Vonage customer since Feb 2004. I am still using my original Vonage device a Motorola VT1005V. I have it setup in front of my router, so I don't think the router is the issue. If I ask Vonage to send me a new device, which device should I ask for?

Thanks for the help.
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Thu Nov 06, 2008 11:44 pm    Post subject: Reply with quote Back to top

Nothing stands out with those results. Have you tried the simple things like phone cord, network cable, different phone. If so, the only thing I can suggest is moving your line to port 2 on your adapter. Perhaps port 1 is going bad but the adapter is still fine. You can do that via your online account. If you have the same problems using port 2 then I would guess that your adapter is dying on you.

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
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AakashN
New Forum Member
New Forum Member


Joined: Nov 05, 2008
Posts: 3

PostPosted: Thu Nov 06, 2008 11:46 pm    Post subject: port2 Reply with quote Back to top

Okay...thanks for the port2 suggestion. I havent tried that yet, but i'll give it a shot. Also I was thinking that maybe I should try putting the device behind the router instead infront of it. Do you think that would make any difference?

Thanks
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Thu Nov 06, 2008 11:58 pm    Post subject: Reply with quote Back to top

If the device is going bad I don't think putting it behind the router will do anything. Also, to answer your question from the previous post, I think your choice of adapter is pretty much limited to the Vportal now. They are doing away with offering several adapter models. Perhaps they are still offering a refurbished motorola model, as they have been for a while. They don't like to give them away either. You may have to fight to get a new one for free. I would definitely use your length of time as a customer for leverage. If that doesn't work, threatening to cancel will most likely get the job done. Good Luck!

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
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