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GoonKast Posted:
Blind after the
manner of men,
since we can look
back we see what
we might have seen
...

In The Forum:
Vonage
Topic:
All pablo neruda short poems
On Apr 23, 2014 at 21:29:19

GoonKast Posted:
I thought it best,
however, to humor
his fancy, at
least for the
present, or until
...

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Topic:
All purrforma plus
On Apr 23, 2014 at 16:59:19

GoonKast Posted:
It is Queens Club,
which, for fifty
years, has boasted
the power and
frequency
...

In The Forum:
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Topic:
Ask for the hartford courant archives
On Apr 23, 2014 at 14:41:35

GoonKast Posted:
How odd, they were
all Chigroes!
http://ebn6order
lasix.enjin.com
buy online
...

In The Forum:
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Topic:
Click to Pon and zi merch
On Apr 23, 2014 at 13:04:45

jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
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Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
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Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
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Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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Pyramid3
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Joined: Nov 02, 2008
Posts: 51

PostPosted: Sat Nov 01, 2008 7:09 pm    Post subject: After EXACTLY 4 hrs, outbound calls disconnect automatically Reply with quote Back to top

My Vonage long distance, out of state calls disconnect automatically after exactly 4 hrs (240 minutes on the button) on the dot. I am the originator of the call not the receiver. The handset is not dead. Any number of calls is possible immediately, typically to the same number.

Any ideas?
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houuser
Vonage Forum Evangelist
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Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Sat Nov 01, 2008 7:26 pm    Post subject: Reply with quote Back to top

Vonage server is set to disconnect after 240 mins.

This is in case a call does not drop it will not cost the customer whom is not unlimited; and keeps the call from using unnecessary server time after the call has actually ended.


No, they will not change, I was told.
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Sat Nov 01, 2008 8:22 pm    Post subject: Reply with quote Back to top

This is correct. Both the SIP proxy and PSTN Gateway run scripts that will terminate calls at 240 minutes as stated in the previous post. This is to prevent endless calls which use up Vonage resources and could cause customer to accrue charges. The reasons behind why calls wont end is because in the event power or internet is lost at the customer premise equipment, a SIP BYE message will not be sent to tear down call and it will continue to bill. This also happens when On Hook signaling is detected as a flash hook which places a call on hold instead of hanging up. For the most part it will only happen when someone calls into an automated system such as a bank, credit card company, or conference bridge that does not have an expire timer. Since there is no human to physically hang up from the far end to send a BYE and the Vonage side dropped off prior to sending a BYE, the call remain remain up and go against the Vonage customer's minutes.

As previous post stated, this is by design and how it has been since Vonage inception in 2001. This will not be changed for any reason.


Last edited by VonTechMgr on Sun Nov 02, 2008 1:25 am; edited 1 time in total
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Pyramid3
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PostPosted: Sat Nov 01, 2008 11:58 pm    Post subject: Reply with quote Back to top

I did not know that, thank you.
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roscopco
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Joined: Nov 08, 2006
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PostPosted: Sun Nov 02, 2008 5:51 am    Post subject: Reply with quote Back to top

It also stops the abuse of the "unlimited package". 4 hours on the phone at once? I never spend 4 hours on the phone in one day. I travel a lot and am away from home, just sounds like a long time on the phone.
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houuser
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Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Sun Nov 02, 2008 10:43 am    Post subject: Reply with quote Back to top

Well, I was not going to mention it, but... Keeps one from using the system has a continuous house (baby monitor). However you said it better.
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roscopco
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PostPosted: Sun Nov 02, 2008 10:47 am    Post subject: Reply with quote Back to top

I remember about 10 years ago there was a long distance carrier here in Canada that gave us unlimited long distance on the weekend. Well that never last too long because people abused it, some people wouldn't hang up because there was difficulty getting a line sometimes.
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kamnet
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Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Sun Nov 02, 2008 2:33 pm    Post subject: Reply with quote Back to top

Wow, I was just wondering what was up with this. I had to do some training from home that required 5 hour long conference calls, and I was getting disconnected at exactly 4 hours. Not a hindrance really but I was wondering if it was the conferencing system or my phone. Now I know Smile
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Sun Nov 02, 2008 3:06 pm    Post subject: Reply with quote Back to top

You wouldn't believe how many 4 hour phone calls there are and how much credit has to be given back. Most of which is for overage minutes on 500 minute plans and was caused by calls to conference bridges where the Vonage user's device did not properly signal to tear down the call. There are also those 4 hour Intl calls which ring up a hefty charge. All the while using up bandwidth and system resources for a call that should have been ended. If there wasn't a 4 hour limit, imagine what would happen.
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Pyramid3
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PostPosted: Mon Nov 03, 2008 8:23 am    Post subject: Reply with quote Back to top

Well I can assure you all of these are actual legitimate 4+ hour calls.
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